- last post: 01.01.0001 12:00 AM PDT
i came home from easter and i was banned. I do not have modded maps nor did i play on an xbox that did. something has happened and this mistake must be taken care of. i have wrote 2 different email to bungie at bnetbugs@microsoft and h2cheats@mircrosoft. I keep getting the run around. they send me automatic emails back. the 2 emails i received are as follows
#1."Disembodied Soul" <bngdes@microsoft.com>
You have reached the correct Email address for reporting bugs found on
Bungie.net.
We're sorry you encountered a problem with our web site and we want to
get you the right solution as quickly as possible. Please understand
that this email address is dedicated to supporting
Bungie.net<http://www.bungie.net/> which is the only official community site for
Bungie Studios.
This is NOT the place for help or support with Bungie games. For
additional information please see the other links below.
Bungie.net forums<http://www.bungie.net/Forums/default.aspx> Weekly
Updates<http://www.bungie.net/News/Archive.aspx?mode=topne ws>.
Halo 3 Beta
Halo3.com is NOT a part of Bungie.net so we cannot assist in any Beta
application issues that you may have with them. Do not panic, there
will be other opportunities to join the Beta. At any rate, this is NOT
the place to apply for Beta. Important announcements are always done at
Bungie.net<http://www.bungie.net/>.
To Report Online Cheating
This is NOT the correct place to report cheaters, harassment, racism or
any other offenses that you may have encountered while playing Halo 2
on Xbox Live. You can however report cheaters in Halo 2 by sending
email to Halo 2 Cheaters<mailto:h2cheats@microsoft.com>.
If you have questions about cheating or suspensions then check out the
Cheating FAQ<http://www.bungie.net/Stats/content.aspx?link=h2cheati ng>
on Bungie.net.
If you cannot connect to Xbox Live at all then you have been suspended
by the Xbox Live team and may need to take that up with them at 1 800 4
MY XBOX. Beyond cheating, your ability to play on Xbox Live can be
suspended or crippled (voice banned) for harassment, language, racism and
other offenses that are in violation of the Xbox Live Terms of
Use<http://www.xbox.com/en-US/live/legal/legal-tou.htm> .
Gamertag Linking
To link a new Xbox Live Gamertag to your existing Passport then you
probably want to do this, Link New
Gamertag<http://www.xbox.com/en-US/support/systemuse/xbox/ livefeatures/linkgamertag.htm>.
The latest information we have from Xbox Live states, there is no way
to unlink a Passport and a Gamertag. The only solution if you have a new
Gamertag is to link it to a new Passport account and vice versa.
Any exceptions to this rule will need to be handled by Xbox Live
support at www.xbox.com<http://www.xbox.com/>
Halo 2 Matchmaking Playlists
We are actively listening to feedback on the Halo 2 playlists, but
sending those ideas here is not the best way to get them heard. If you
have ideas or opinions on how the Halo 2 playlists on Xbox Live could be
more fun for you and others then visit the Optimatch
forum<http://www.bungie.net/Forums/topics.aspx?forumID=557 6> on Bungie.net
and let your thoughts be known.
Bungie.net Assistance
If you are still reading this then you probably have a real problem
with Bungie.net and we want to help and we will try to respond as quickly
as possible. Please be patient though and don't expect an immediate
response. We cannot respond to every email especially those dealing
with game secrets, suggestions, future releases, cheating, banning or
blacklisting appeals.
Thanks for contacting Bungie
DisembodiedSoul<http://www.bungie.net/Account/Profile.aspx ?uid=951> |
EmotionalSupport | Bungie
the 2nd email
#2"Remote Mailer 25" <rmail25@microsoft.com>
Thank you for contacting the Halo 2 Cheater Hotline.
At Bungie Studios, we take cheating very seriously and it is our goal
to maintain a positive and enjoyable Halo 2 online playing experience
for everyone. With the help of our community and our high-tech internal
detection tools, we will continue to track and remove players who engage
in cheating and are causing problems for other players on Xbox Live.
For more information about cheaters and banning please check out our
Cheating
FAQ<http://www.bungie.net/Games/Halo2/page.aspx?section=FA QInfo&subsection=cheat&page=cheat>.
In-Game Feedback System
This alias should not be used instead of the in-game feedback system.
Any time you encounter a player who violates the Xbox Live Code of
Conduct<http://www.xbox.com/en-US/legal/codeofconduct.htm& amp; gt; or engages in
cheating behavior, please send negative feedback using the built in
feedback system. The Xbox Live Team manages this feedback and will take
appropriate actions up to and including complete banning from Xbox Live.
More information about the Xbox Live policies and procedures can be found
at Xbox Live
Policies<http://www.xbox.com/en-US/support/systemuse/xbox3 60/resources/policies.htm>.
Reporting Cheaters
Before you make an allegation against another player, please make sure
you have a valid claim. Falsely reporting someone for cheating because
they whipped you in a legitimate game will only hinder our efforts to
track down actual offenders.
A few examples of actions that warrant follow-up include:
* Manipulating the data flow/bandwidth of a client or host to give
an unfair advantage over the competition
* Playing with hacked or modified game profiles or maps on Xbox Live
* Manipulating matchmaking to play specific opponents, maps or
gametypes
If you suspect that you have been the victim of a cheater in a game of
Halo 2 on Xbox Live, please help us with our investigations by
providing the following information:
* Your Gamertag
* Alleged Cheaters Gamertag(s)
* Explanation of what was encountered
* A link to the game(s) in question on Bungie.net
* Any addition information that you think will help our cause
The Bungie Team will be using our existing game data along with
Community tips to track down and deal with cheaters accordingly. When
sufficient evidence is found, offenders will be permanently banned from Halo 2
Matchmaking without warning or grace period. Bans are based on
indisputable evidence, all decisions are final and there is no appeal process.
Due to the extremely high volume of mail we receive on this, we are
unable to respond to most emails submitted to this alias. If additional
information is required, one of our team members may contact you.
Additional Support
If you have a technical problem with Bungie.net or require assistance
with another matter, please send a mail to
bnetbugs<mailto:bnetbugs@microsoft.com> along with a description of your problem. You
are also encouraged to check the various FAQ and support
pages<http://www.bungie.net/Help/> on Bungie.net along with our
forums<http://www.bungie.net/forums/> for additional information and
assistance.
Thank you for your help in making Halo 2 on Xbox Live better for us
all.
Sincerely,
BanHammer<http://www.bungie.net/Account/Profile.aspx?uid=8 21284> |
EmotionalSupport | Bungie
i would like any help at all to point me in the right direction. I am not a cheater and I am very upset that i was banned. I have 11,000+ games on halo2 and ive never cheated, this is unjust, this is my gamer tag that i paid good money for. I did not cheat and i refuse to be banned like this.....
again any help would be great, a phone number or something..... i called 800-4myxbox and they said it was a issue with bungie so here i am
thank you
Michael Kurtz
gamer tag:
Mykol Massive