- last post: 01.01.0001 12:00 AM PDT
Achronos, Bungie, XBL,
Guys, do you hear that sound? That's the 747 carrying the POINT of the matter flying over your heads. I can understand your point regarding the dates and the troubleshooting issues you guys are facing. Everyone can I believe, the point you guys are missing was eloquently stated in your quote, "The playlist update and rank reset were announced a date, but here is what we said: "This is currently slated to happen around 4/24 to 4/27ish but we’re going to wait and see how things are going online before locking that down. We’ll keep you posted."
Allow me to direct your attention to the very last line, "We'll keep you posted."
Exactly what about that line is not clear to ANYONE at Bungie? We have been searching for troubleshooting tips until we are blue in the face, forums, gamer sites, XBL, and yes, here at Bungie.net. FOR OVER A WEEK!!!! Allow me to point out the overwhelming silence on your part, not ONE single acknowledgement of the problems everyone was having. Not ONE. No postings, no story, no blurbs saying "We know, and we're on it." This is as frustrating as the problems with the downloads and I think this is evidence of a conspiracy. Someone, a pooh bah no doubt, has decreed that there will be no stories or anything regarding the trouble. Nothing from Frankie, and in 12 pages of comments on the last "weekly update" nothing from the renowned Achronos. None of you took the 5 minutes to put something up on the website. This has to be a conscious decision and it's very, very insulting to your customers. It is also unprofessional and an example of corporate incompetence. That, no doubt, is where comments like "put down the Halo 3 controllers and get to work!" come from. I am a small business owner and I do "computer stuff". I also help people with their home networks including Xboxes and the like. Having to shrug my shoulders at more than one customer over the past 10 days has been very frustrating and difficult. Also, as a business owner, I think your professionalism is properly questioned in regards to the way you and your company have handled this problem. Looking at your website, you would never know there is a problem. And THAT, sir, is wholly and totally unprofessional. Of all the things you could respond to, that point is the most valid in my opinion. I am a long time Halo addict and will continue to be, that is money in the bank for you and I would appreciate it if you would show some respect for that. I understand some of the posts here show a little anger and idiocy from time to time, but that is not a reason to leave the situation twisting in the wind, so to speak.
To sum it up, you have my full support on the dates, etc. issue, and I think you guys do fantastic work, but you guys are totally in the wrong in how you have handled this situation. Do you think RIM could get away with something like this? If 5 blackberries get BSODed then there are headlines all over the world and RIM puts out hourly updates on the progess. You guys, on the other hand, stuck your heads in the sand for over 10 days and nothing was reported. NOTHING. That is wrong, no business should treat their customers in this manner.