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This topic has moved here: Subject: New Map FAQ!
  • Subject: New Map FAQ!
Subject: New Map FAQ!
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  • last post: 01.01.0001 12:00 AM PDT

New Maps FAQ

Okay....I'm hoping to consolidate a little bit of the questions people have on the forums here concerning the new map pack release. I realise I am not a Bungie/forum staffer, and hope none of the forum regulars think I'm being presumptuous here. If you're having a problem I don't list here, please post your concerns here. There may already be an answer in another thread that you'll miss by posting a new thread every time!

If you're new to these issues and are checking here for the first time because after 12 a.m. on May 10th you were unable to use certain matchmaking types then you may need to redownload the map pack. The map release was updated on May 7th and any person or persons playing with the previous release will not be able to enter the following match types that require the most up to date version of the maps:

Rumble Pit - Unranked - New Maps Required
Double Team - Ranked
Team Slayer - Ranked - New Maps Required
Team Skirmish - Ranked - New Maps Required
Team Training - Unranked
Team Snipers - Ranked - New Maps Required
Team Hardcore - Ranked
Team SWAT - Unranked - New Maps Required
Big Team Battle - Unranked

If you're downloading the update for the second time but the download just streams through and then fails, first verify that the card you're using has sufficient funds, and then see Step IV of this FAQ for a POSSIBLE problem and solution.

Now for the rest of us.

Section I: Subscribers who use prepaid cards to access Xbox Live but wish to download the update.
Section II: Using a Visa Gift Card.
Section III: Adding a credit/check/visa gift card to your account.
Section IV: Downloading the updated maps has failed -or- I pay for Live via prepaid cards, however I've added a credit card and the download still won't work -or -I've added a new card for the purchase but it isn't working.


SECTION I: SUBCRIBERS WHO USE PREPAID CARDS TO ACCESS XBOX LIVE BUT WISH TO DOWNLOAD THE UDPATE

All you have to do here is add a credit/check card issued by Visa, MasterCard, Discover, etc.

You can also use a prepaid Visa gift card, which you can purchase at most banks, if you don't wish to associate one of the aforementioned card types. However, you can remove a card online by going to http://www.xbox.com, signing in, going to Account Management, Billing and Contact Information and removing the card there after the purchase is completed if you don't want to go through the hassle of buying and updating a Visa gift card. If you have already added a card but still can't access the download, refer to section IV.

SECTION II: USING A VISA GIFT CARD

Let me start off by saying that this method worked for me, but may not for everybody, so keep your receipt if you hadta pay extra for the card.

1. The most important thing here is to make sure that your Visa gift card has the proper account information. Adding the card to your live account requires you to have the name and address listed on the card. For the card I purchased I could change this information to my own by going to http://www.myprepaidaccount.com (there should be a web address listed on the back of your card). When there I had to register, enter the card number, and then select the added card to change the info. You may have to search around for the part of the site used to change your info.

2. After you've done this, just go through the same process used to add one of the other card types, which is listed below.

SECTION III: ADDING A CARD TO YOUR ACCOUNT

1. After signing in to Xbox Live, select your profile.
2. Select "Account Management."
3. Select "Memberships."
4. Select your subscription type.
5. Once selected, go to "Change Payment Options."
6. Finally, select "Add Card" and enter all of the requested information EXACTLY as it appears on your checking/credit account or the information you added to your perpaid gift card.

SECTION IV: DOWNLOADING THE UPDATED MAPS HAS FAILED -OR- I PAY FOR LIVE VIA PREPAID CARDS, HOWEVER I HAVE ADDED A CREDIT CARD AND THE DOWNLOAD STILL WON'T WORK -OR- I HAVE ADDED A NEW CARD FOR THE PURCHASE BUT IT ISN'T WORKING.

It seems a lot of people are having this problem, and here is a possible solution. It seems the common error is that the primary payment method is not correct.

In order to remedy this issue follow the same steps from section III (Adding a card to your account) but stop at Setp 5, and do the following instead.

6. Simply scroll down to the payment method you wish to use and select it by hitting A.

To make sure that the prefered method is selected simply go back to "Change Payment Options." On the right side of the screen here you will see a lot of information. At the bottom it will say "Payment:" and will list the first four digits of the card selected. If this information is incorrect then go back to where already mentioned and select the card you wish to use.

I hope this helps. Also, if anybody sees any incorrect information, or knows of other problems/solutions please post them here. It's late, and I'm tired.

  • 05.10.2007 12:14 AM PDT
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  • last post: 01.01.0001 12:00 AM PDT

Hope nobody minds if I *bump*.

  • 05.10.2007 11:03 AM PDT

what about the people who have the correct CC info but still cant download :P

  • 05.10.2007 11:07 AM PDT
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  • last post: 01.01.0001 12:00 AM PDT

Yes we do. Prepare for Locking.........

  • 05.10.2007 11:07 AM PDT