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This topic has moved here: Subject: Credit Card Help
  • Subject: Credit Card Help
Subject: Credit Card Help
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Ok, here is the deal. The credit card I have on file as a payment method and primary method is my card. It's canceled as far as I know. I tried calling xbox live to change the payment method credit card, but the one credit card I have on file is expired and the other one is my moms and they need to speak to her to get permission (-blam!-). They told me I can go to billing.microsoft.com to do this stuff myself, but when I tried to enter my moms email address and password, it doesnt work. When I try to do this stuff on xbox live, I tried to change the primary card but it says that it cant find the information on xbox live, like gives me an error message. Please help me?

  • 05.11.2007 3:04 PM PDT
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lol

  • 05.11.2007 3:07 PM PDT
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Come on, please somebody help me with this. I just heard from a moderator or whatever on this site, they said the purchase failed might be because of the credit card problem. I need to update my primary card that I want payments to be billed to. But when I click on the card to make it primary, it gives me an error like Xbox Live cant find this information, please try again later. PLEASE HELP ME.

  • 05.11.2007 5:55 PM PDT
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I had pretty much the same problem, I called 1-800-4MY-XBOX, and they cleared up the mess that was once my XBL account. I seriously think this is the best option available for ANYONE still having problems with the new maps.

  • 05.11.2007 6:05 PM PDT
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I'm not calling them again. They piss me off. I sat there for 45 minutes, 15 minutes waiting for supervisor, then when I got ahold of them, they couldnt change the primary card to the card I wanted it to be without talking to my parents to get permission. How can I do this myself? It gives me an error when I try to do it through Dashboard.

  • 05.11.2007 6:09 PM PDT
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HELP ME..

How do I make a credit card primary on 360? I tried to, but it gives me error message.

  • 05.11.2007 7:16 PM PDT
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under account management on your dashboard you should be able to add a new method of payment. once u have SUCCESSFULLY PURCHASED and item ( ms points, renewall etc.) then u may chose that method of payment as your primary method. You may have to commit to purchasing something to get the option of new method of payment.

  • 05.11.2007 7:26 PM PDT
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Thats not fair. I added a new credit card, my dads card. Is there anyway I can make that primary? I am not going to buy anything.

  • 05.11.2007 7:28 PM PDT
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OK well if I cant do that, then how can i make a new windows live id and update it to my xbox 360 account? I would like to go to billing.microsoft.com and sign in and update credit card stuff there, but dont know account thats associated to my live account.

  • 05.11.2007 7:31 PM PDT
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if your dads card is on file then you need to make it primary via the xbox website so that your next renewal is scheduled with that card, or wait until your next renewal notice and then pay with a different form when prompted about your renewal. once paid with a different card like your dads, u should then be able to make that method primary.

  • 05.11.2007 7:35 PM PDT
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Can you give me the steps to make it primary on the xbox site?

I dont wanna buy anything... I wanna make the card primary, i tried going to billing.microsoft.com but I dont know the proper windows live id email and stuff to login with.

  • 05.11.2007 7:37 PM PDT
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your gamertag should link you to your live account on xbox live. try using your gamertag and password at the biling.microsoft.com

  • 05.11.2007 7:39 PM PDT
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LOL it asks for an email and password...

  • 05.11.2007 7:40 PM PDT
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your windows live Id should be your gamertag and your email should be the email account u designated when u first purchased live or whichever is on your live account.

  • 05.11.2007 7:41 PM PDT
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your email u put in is the email they send you stuff. your password should be the same as yours if u were to login into the actual email site.

  • 05.11.2007 7:42 PM PDT
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I am cunfused. I go to www.billing.microsoft.com and it asks for EMAIL and a Password. I know what the email could be, but I dont know the password. It says on Xbox Live that the windows live id email is my moms, i tried her email and a password she uses for yahoo and it said email or password is wrong. My dad tried his, i thought his was gonna work, his email and password is used someone on my xbox 360, but it didnt work when he tried it on billing.microsoft.com.

[Edited on 05.11.2007 7:44 PM PDT]

  • 05.11.2007 7:43 PM PDT
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GRR this is irritating me bungie!

You've tried to sign in too many times with an incorrect e-mail address or password, or someone else is trying to sign in to the account mnp188@yahoo.com.

I dont know what email or password it could be. OMG...

  • 05.11.2007 7:45 PM PDT
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So I changed the password of my moms windows live id password. It wont let me sign in though cause I tried too many times. How long do I have to wait?

  • 05.11.2007 7:49 PM PDT
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the email and password for at billing is the one on your live account. the same email that recieves your renewal notices and any other junk from live. If that is your moms email that gets that info then use hers to login into billing, or if there are other email addys that u have that recieve this info use them. an address that does not recieve that stuff is not synced with live and will not recognize it at biling. which ever email addy is currently recieving notifications from live is the one u login with. and the password is the same as it is when loging into email. make sure you are typing the correct characters as it is case sensitive. In my case my email is already posted and all i have to type in is my email password.

  • 05.11.2007 7:52 PM PDT
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This is LiL Betrayer still. GCJ, I got into the windows live id account, how do i properly change the primary credit card so it'll reflect on the dashboard, like it'll say primary card : the one i chose..

  • 05.11.2007 8:11 PM PDT