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  • Subject: Connection problem nightmare, need help
Subject: Connection problem nightmare, need help

But though we strike at you from the shadows, do not think that we lack the courage to stand in the light.

I am really hoping that someone can give some... any advice. I can connect to live just fine but just after starting a game it sometimes boots me. It gets worse when i have a guest or when i am in a party. What is strange to me is that it will sometimes hold for up to four hours and other times under five minutes.
Basically what keeps happening is it lags out it's IP address I have tried every kind of network settings i can get a hold of and nothing seems to be fixing it. (I'm on a 360)
Any help would be greatly appreciated.

  • 09.05.2007 10:08 AM PDT

Freedom of Speech does not equal "Freedom from Consequences when one speaks".

It is a right, and all rights have responsibilities associated with them. Ignore the responsibility, and you tend to lose the right.
Recon Number 54

First, test your connection here. (Be advised you may have to wait a few seconds for the Java script to load.) Test it a few times. What you're looking for is the Max Pause result. If you're above, say, 1500ms on any of your tests, that could be your problem. Call tech support at your service provider.

Are you using a router? You may find some more help from this article. If your NAT setting is on "Moderate" or "Strict", that could also cause connection issues. I would recommend connecting your 360 directly to your modem.

And finally, if your friends are a significant distance away, sometimes there are just too many server hops between you to make partying together possible. I live in the Panhandle of Florida, and I just don't experience good gaming when I try to get together with folks in California.

Hope this helps.

  • 09.05.2007 10:34 AM PDT

But though we strike at you from the shadows, do not think that we lack the courage to stand in the light.

Thanks man, Going to go try this now.

  • 09.05.2007 10:36 AM PDT
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If you do have a router, are you running alot of things on it at once. (computer,xbox,othere systems) You could be using up all of your bandwidth. But yea test your connection first.

  • 09.05.2007 10:39 AM PDT

But though we strike at you from the shadows, do not think that we lack the courage to stand in the light.

Okay i tried everything the two of you just said, the diagnostics checked out OK and i plugged it directly into my router and it still spontaneously crashed and now wont work at all

  • 09.05.2007 12:58 PM PDT

Freedom of Speech does not equal "Freedom from Consequences when one speaks".

It is a right, and all rights have responsibilities associated with them. Ignore the responsibility, and you tend to lose the right.
Recon Number 54

Posted by: Jimmy Raynor
Okay i tried everything the two of you just said, the diagnostics checked out OK and i plugged it directly into my router and it still spontaneously crashed and now wont work at all


Please give us more to go on. Did you plug it directly into the "router" as you said, or your modem? When you say, "...spontaneously crashed..." does that mean a console failure, or just getting booted from a game? "...now won't work at all..." does that mean, again, console failure, or, just can't connect with XBL?

Maybe your best bet is 1-800-4MY-XBOX.

EDIT:

Sometimes it's helpful to cold-boot a modem when you've altered a connection. Shut down all power, wait for 30 seconds, then reboot with your 360 plugged in.

[Edited on 09.05.2007 1:09 PM PDT]

  • 09.05.2007 1:06 PM PDT

But though we strike at you from the shadows, do not think that we lack the courage to stand in the light.

Yeah, your right i was a little vague. O.k. I am running a netgear cable modem with a router plugged into one of it's ports. on that router i have two computers. This mourning when i first posted i had my xbox also on the router and from suggestions plugged it directly into my modem. I use Comcast's service and have them out here many times looking into this and each time was told it was my problem and they never got into telling me what was wrong. I did all the xbox self diagnosis tests each came out o.k.
When its is crashing is either in step one of matchmaking or when the game first starts. I can connect to live just fine but staying connected is the problem. Usually mid game is when it goes down if not during matchmaking i get the blue screen then i get disconnected and it offers to start the troubleshooter. Usually all i need to do is restart the game but sometimes the problem is severe enough to require me to power cycle the network.
And as for the microsoft help line 90% of the time I cant understand the person that i get connected too, anyone that has called the help line should know exactly why.
to be honest i am probably going to just switch ISP's if i can't sort this out

  • 09.05.2007 2:13 PM PDT
Subject: i also need help
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yo can someone tell me how to make a thred in the forums?

  • 09.05.2007 3:08 PM PDT
Subject: Connection problem nightmare, need help
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OK try this. Unplug everything. And I mean everything. then, plug in the modem, then run your xbox off of your modem. skip your router. Reset yuor modem. then turn everything on and plug everything in. Try getting online and playing a game. Before you do a matchmaking game. Do a custom game. Try this out to see if this will work.

  • 09.05.2007 3:29 PM PDT

Freedom of Speech does not equal "Freedom from Consequences when one speaks".

It is a right, and all rights have responsibilities associated with them. Ignore the responsibility, and you tend to lose the right.
Recon Number 54

Posted by: Jimmy Raynor
When its is crashing is either in step one of matchmaking or when the game first starts. I can connect to live just fine but staying connected is the problem. Usually mid game is when it goes down if not during matchmaking i get the blue screen then i get disconnected and it offers to start the troubleshooter.


Based upon the section of your post I've quoted above, I'm still a bit suspicious of the quality of your connection. It sounds to me like you might have an intermittent Max Pause issue that doesn't show up regularly enough (like when you tested before) in order for you to catch it. Do you know how to use Excel? I just upgraded my service with BellSouth/AT&T, and was having problems with latency and unstable download speed. So, I did up a spreadsheeet complete with charts and times of tests so I could keep track of what was happening. You may not want to go to that much trouble, but I think at the very least you should keep testing for a while and watch that Max Pause number to see if there's an abrupt change in one of the tests.

I know what you're saying about the XBox Live help number, but I couldn't tell from your posts how computer-literate you were. Sometimes it's better to just direct someone to tech support and have them walk you through diagnosing/correcting from a script. Sounds like you're connected, which eliminates some possible problem areas.

  • 09.05.2007 5:09 PM PDT