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  • Subject: Halo 3 Service Record Not Updating
Subject: Halo 3 Service Record Not Updating
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My stats from 10/5 are missing. I see the acheivments and rank earned that day, but no medals/game history etc.

  • 10.08.2007 1:31 PM PDT
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Posted by: SkylarScaling
Raise your hand if you're a network administrator or database expert...

The PROFESSIONALS are working the problem, just let them work.

Nobody (except Bungie employees working the problem) knows how they have their servers set up. For all you know, they could be logging all the data as it comes in and updating the servers based on specific priorities. Or they could be going alphabetically, or using a random number generator.

All sarcasm aside, they're working the problem. Just keep posting the issues you're having so they have as much info as possible to help them identify the issue. Leave out the threats and hate.

Adding online play as a feature of a game doesn't GUARANTEE 100% uptime. It only guarantees that they will bust their butts to get any problems fixed ASAP, which I believe is exactly what they are doing right now...

P.S. - I too have a gap in my recent games, from about noon yesterday to currently. My exp. and screenshots are up to date. I'm confident this issue will be rectified soon.


why do I have to keep repeating my stance:

Man, what's stopping one of the Bungie guys from coming on here and STATING THIS so we can all stop speculating?

I like your post, it's on topic and it tries to help. But it does not answer why we've had no word from Bungie on this in almost a week. If they're truly working on it and they have ANY idea of whether or not we will recover lost stats, they need to make a statement on that so we can just go on with our gaming...saying nothing is what's totally unacceptable here. Not the stats not working.

This is why anyone responding with "Give Bungie a Break!!!" or "it will all be fixed" ...is saying nothing. It's not the issue.

[Edited on 10.08.2007 1:33 PM PDT]

  • 10.08.2007 1:32 PM PDT
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yeah i didnt play fri or saturday, but yesterday, sunday, I played most of the day on and off, and only a few games early on sunday or represented online, my exp, level skill, and medals, and game history are not updated, for almost 24 hours now. But my screenshots and fileshare are all up to date I believe.

Also is there an achievement for the iwhbyd skull? I have one for every skull but that one, and i got that skull.

  • 10.08.2007 1:34 PM PDT

My achievements have been updating from my campain and even MP ones (MVP) but I still haven't gotten updated stats since Oct 4th. And it's weird, my friend I played with has all his games updated.

  • 10.08.2007 1:34 PM PDT
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Posted by: MyndFlyte32
My achievements have been updating from my campain and even MP ones (MVP) but I still haven't gotten updated stats since Oct 4th. And it's weird, my friend I played with has all his games updated.


^

Another stance I've taken- Just to clarify it-

This is a problem. No matter what's going on, 2 customers who bought the same game and paid for the same experience can not have varying levels of service. Doesn't matter how hard that is for Bungie to prevent, or how hard it is for them to fix now that they've bungled it. They have to. If you can sell hundreds of millions of dollars worth of a product, you're going to have a LOT of work to do afterwards. It's not done once the game ships.

And further, customers don't have to "be patient" or "bear with Bungie". The customer has no responsibilities here once they've paid for the product.

[Edited on 10.08.2007 1:37 PM PDT]

  • 10.08.2007 1:36 PM PDT

Just to add my issue to the pile... My Service Record Game History was last updated on Wednesday, Oct. 3. I have played on several occasions since then. While my game history has not updated, my File Share and Screenshots gallery have been updated properly as I created and saved this content, as recently as Oct. 7. Also, my Halo 3 emblem is not reflecting changes that I made to it since Oct. 3. Hopefully this is just a small hiccup with Bnet and none of my stats/medals earned during this period have been lost.

Thanks for the great game, Bungie!

  • 10.08.2007 1:40 PM PDT
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Im also having problems, just making it known to any Bungie guys monitoring this topic, just in case.

Snypr18, Missing about 15-25 games from October 5th and 6th, also my rank is listed as 37 when it is actually 40.
Anyway, no big deal ;)

Great job on Halo 3, looking forward to the stats being updated!

  • 10.08.2007 1:41 PM PDT

Thank you for posting your message in the manner in which you have. I agree with your point and understand your it perfectly as I am a software/database professional as well.

It is a great shame that there are some people involved in this discussion who obviously do not understand and are content with continuously trying to tear down Bungie.

Great Job Bungie!!

  • 10.08.2007 1:42 PM PDT
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This is why what they're doing is trolling. Blindly defending Bungle here is just wasting space....

Your face is a waste of space. yeeeeeeeeeeooooooooooo!!!

That's trolling :-)


I almost appreciate the energy you're pouring into this, but I can't help but become slightly concerned that this is detracting from time you could be spending writing to your senator about how you only got 99 paper clips in a pack of 100.

Seriously, it sucks but its not very important.

[Edited on 10.08.2007 1:43 PM PDT]

  • 10.08.2007 1:42 PM PDT
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Same deal for me. No stats updates since 10/4/07. Pictures work great! Halo 3 rules btw....

  • 10.08.2007 1:44 PM PDT

Hope this helps in any way.
(October date and games appearing):
1--25, 2--48, 3--28, 4--46, 5--2, 6--2, 7--2, 8--0.

My concern is that 2 games have posted each day since the 5th.
General Note: Please don't let this disintegrate into name calling.
Bungie has acknowledged the problem. Help if you can.

  • 10.08.2007 1:46 PM PDT

I work here: Sound Devices, LLC. We make bad-ass field audio gear, and you think that's awesome. My messy desk (With work-related items on the computer screen).

One does not simply grenade jump into Mordor...

Wow, you have a lot of energy today. So do It, so I guess I'll expend it...

Posted by: IntrepidMerc420
Nobody is asking for a technical explanation. We want to know...with a yes or a no to these questions:
1) Can we keep playing with the guarantee that our stats will be recorded just as accurately as everyone else?
2) Do you know for sure whether or not the data will return at some point? Yes or no. If you don't know, that's the answer. Speculation, is like you said, a total waste of everyone's time.
3) What's the statement on this effecting some, but not all players?

They can come on and answer that. They can make a post as lengthy and detailed as the ones we're making. I don't want to hear "but that takes away from the time they have to work on the problem". Stop it before I choke laughing. There are hundreds of employees at Bungle. I'm sure they can have 1 write the letter to us and the others just work on the problem.
Yes, they could come on and answer those questions, but they would sound ridiculous without some amount of technical explanation. The stats system, being a web service, is inherently technical. A lot of people forget that because we exist in an age where almost everyone has access to the internet, but it is still somewhat "new" feeling; So everyone thinks they know more than they really do about web services, etc. I know you were dismissing people referencing they're credentials, but I think it lends weight to what I just said to mention that I am web developer myself. I deal with similar issues on a daily basis that the Bungie web team is currently dealing with (Although not on such a large scale. Lol).

What stats on my Xbox360? What is wrong with some of you? Wake up!! The stats we're all referring to don't even show up on the 360. And don't give me "well, stat tracking is free". Every other game on earth tracks the stats IN GAME and you can view it ON YOUR 360. In an attempt to increase website traffic, bungie went a totally unprecedented direction with this and made their website the basis of 90% of the stats. So it needs to work. It was their decision and obviously, a dumb one. Look how reliable it turned out to be....didn't even make it a week and a half.Where can I go to find my compiled stats for all that Mortal Kombat I played back in the day? Lol. Sorry, just being silly. Really:

What other games track this amount of data (Over an unlimited time) in the game itself? I'm sure there are some, but definitely not enough to meet your "Every other game on earth" assertion. Those games have some disadvantages compared to online stats: Your data is tied to your machine, so if your machine dies, your data dies. Also, the data takes up more and more space on your hard drive as time progresses.

So anyone saying "it's FREE!!! give bungle a break!!" is just trolling. It's an included feature in the purchase that is supposed to work. I've already stated that I believe you are flat out wrong on this point. If it is an official part of the product then please find for me where that is stated. Who should I call for support? Do you think any store would take you seriously if you tried to return your game based solely on the fact that you weren't satisfied with the stats tracking system?

You're just speculating with optimism. You have no idea whether or not this will be resolved. Go away, you're not helping the thread.It almost seems like you're trying to scare people away from this thread. Do you feel threatened? The person you were responding to was simply stating that your experience and rank data is stored on your box (Or possibly elsewhere on XBL) and is viewable in your service record in the game. I haven't heard of any delays in that part of the game...

Exactly. And anyone who believes (which Is why I like them posting their resume's here...will make for a nice comedy thread some day) that all of this "broken/missing" data is just sitting somewhere "backlogged", will buy anything.

This data just held up, sitting somewhere would be the first example of that I or several other people on this thread have ever heard of where something like that occurred with data entry. We're talking about something that's about as close to physically impossible, as possible. It's just not adding up...
What's hilarious is that I literally have direct experience with these exact issues in my profession, and the idea that data is backlogged / "just sitting somewhere" is completely normal. People who don't have experience with data-connected application development (You, I'm assuming, are one of those people?) don't see the difference between what they are presented visually and the actual data. You see, just because you don't see the data, doesn't mean it isn't stored somewhere. There are tons of steps and transactions between when you generate the data (i.e. Play a game) and when you actually see it on your little personal page.

I'm not saying that data can't be lost or that isn't ever lost. I'm only trying to teach/assure you that the presentation of the data is completely separate from the collection and storage of the data.

[Edited on 10.08.2007 1:59 PM PDT]

  • 10.08.2007 1:54 PM PDT

my stats have FINALLY been updated!!!

mine have been stationary since last thursday and for a while i thought it wasnt ever going to show that i had gone up 20 levels.

hope everyone elses is updating now :)

  • 10.08.2007 1:54 PM PDT
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Hannibal Dave that last post was full of win, this guy is all hot and bothered over a database hiccup, and if he truly was the professional he claims he is he would understand that nothing runs smoothly and as planned. Being a long time MMO player it's not uncommon to have a scheduled maintinence for the game of choice, picked on a specific day and time where the game wasn't able to be accessed. In these games there is no campagin to tide you over, it's just the servers are down deal with it. God forbid that it takes an extra hour to three hours to get done what was needed because people moan and complain about how they pay for the service and yada yada yada, but when servers are back up, they log back in and problem is solved. Just like when we get the data back that has not been uploaded, this will just all be a fart in the wind.

As for the personal attack on me as being a white collared worker with no idea of whats going on, i believe that would constitute as violating the ToS, but I'm not a someone who would call a mod and bring it to their attention because I don't believe in wasting others time. Obviously I know whats going on because I somehow found my way to this site to have an arguement with you when all you were doing to spark it is attention whoring letting us all know that you have inside industry connections.... wow aren't you cool. If I wanted to brag I'd say I'm going to get off my shift at 6:30 hop in my new Porsche drive back to my million dollar house and play Halo 3 on my home theater, then I'm going to have my chef cook me some dinner and hump my model girlfriend.... BUT I'm not that kinda guy.

  • 10.08.2007 1:55 PM PDT
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I also have a similar situation that you had as well. Since I am a college student I allow myself to only play Halo 3 on Friday's, and I haven't seen my personal stats update since the 29th of September. i play very little and I am shocked to see that my stats have yet updated at all. I hope Bungie will be able to fix this problem soon.

  • 10.08.2007 1:56 PM PDT
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This is such a great feature and I am happy Bungie included it in the game.

The fact that it does not update is just frustrating to me…. But, I can be patient and wait until I get off work to play the game.

The bungie.net stats is my way of getting my halo fix when not at home.
Damn you guys for making this game so addicting.

Keep up the great work!

  • 10.08.2007 1:56 PM PDT
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Zany, did you not play any games between the 4th and the 8th?

  • 10.08.2007 1:56 PM PDT
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Nothing since Oct. 4th loaded for me

  • 10.08.2007 1:57 PM PDT
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Posted by: AnalogWeapon
Wow, you have a lot of energy today. So do It, so I guess I'll expend it...

Posted by: IntrepidMerc420
Nobody is asking for a technical explanation. We want to know...with a yes or a no to these questions:
1) Can we keep playing with the guarantee that our stats will be recorded just as accurately as everyone else?
2) Do you know for sure whether or not the data will return at some point? Yes or no. If you don't know, that's the answer. Speculation, is like you said, a total waste of everyone's time.
3) What's the statement on this effecting some, but not all players?

They can come on and answer that. They can make a post as lengthy and detailed as the ones we're making. I don't want to hear "but that takes away from the time they have to work on the problem". Stop it before I choke laughing. There are hundreds of employees at Bungle. I'm sure they can have 1 write the letter to us and the others just work on the problem.
Yes, they could come on and answer those questions, but they would sound ridiculous without some amount of technical explanation. The stats system, being a web service, is inherently technical. A lot of people forget that because we exist in an age where almost everyone has access to the internet, but it is still somewhat "new" feeling; So everyone thinks they know more than they really do about web services, etc. I know you were dismissing people referencing they're credentials, but I think it lends weight to what I just said to mention that I am web developer myself. I deal with similar issues on a daily basis that the Bungie web team is currently dealing with (Although not on such a large scale. Lol).

What stats on my Xbox360? What is wrong with some of you? Wake up!! The stats we're all referring to don't even show up on the 360. And don't give me "well, stat tracking is free". Every other game on earth tracks the stats IN GAME and you can view it ON YOUR 360. In an attempt to increase website traffic, bungie went a totally unprecedented direction with this and made their website the basis of 90% of the stats. So it needs to work. It was their decision and obviously, a dumb one. Look how reliable it turned out to be....didn't even make it a week and a half.Where can I go to find my compiled stats for all that Mortal Kombat I played back in the day? Lol. Sorry, just being silly. Really:

What other games track this amount of data (Over an unlimited time) in the game itself? I'm sure there are some, but definitely not enough to meet your "Every other game on earth" assertion. Those games have some disadvantages compared to online stats: Your data is tied to your machine, so if your machine dies, your data dies. Also, the data takes up more and more space on your hard drive as time progresses.

So anyone saying "it's FREE!!! give bungle a break!!" is just trolling. It's an included feature in the purchase that is supposed to work. I've already stated that I believe you are flat out wrong on this point. If it is an official part of the product then please find for me where that is stated. Who should I call for support? Do you think any store would take you seriously if you tried to return your game based solely on the fact that you weren't satisfied with the stats tracking system?

You're just speculating with optimism. You have no idea whether or not this will be resolved. Go away, you're not helping the thread.It almost seems like you're trying to scare people away from this thread. Do you feel threatened? The person you were responding to was simply stating that your experience and rank data is stored on your box (Or possibly elsewhere on XBL) and is viewable in your service record in the game. I haven't heard of any delays in that part of the game...

Exactly. And anyone who believes (which Is why I like them posting their resume's here...will make for a nice comedy thread some day) that all of this "broken/missing" data is just sitting somewhere "backlogged", will buy anything.

This data just held up, sitting somewhere would be the first example of that I or several other people on this thread have ever heard of where something like that occurred with data entry. We're talking about something that's about as close to physically impossible, as possible. It's just not adding up...
What's hilarious is that I literally have direct experience with these exact issues in my profession, and the idea that data is backlogged / "just sitting somewhere" is completely normal. People who don't have experience with data-connected application development (You, I'm assuming, are one of those people?) don't see the difference between what they are presented visually with the actual data. You see, just because you don't see the data, doesn't mean it isn't stored somewhere. There are tons of steps and transactions between when you generate the data (i.e. Play a game) and when you actually see it on your little personal page.

I'm not saying that data can't be lost or that isn't ever lost. I'm only trying to teach/assure you that the presentation of the data is completely separate from the collection and storage of the data.


Perhaps data entry professionals should not assume that their explanations are above actors, doctors, lawyers, rocket scientists. I mean, come on...clearly, there are some of us on this forum who have more responsibility and more demanding careers than a person who works in data entry for Wal-Mart or somewhere. So, I understood your explanation up top just fine...if anything, it's too simple. I want to hear whatever they have to say...even if they think I'm too dumb to understand it, simply because I don't work in data entry.

I've never heard of "data entry" being the field of brilliance before.

  • 10.08.2007 1:59 PM PDT
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Posted by: Recon Number 54
Posted by: IntrepidMerc420
And further, customers don't have to "be patient" or "bear with Bungie". The customer has no responsibilities here once they've paid for the product.

No they don't have to be patient or bear with anyone.

So, how's your approach working out for you?

Oh, and product is a physical object. Your game disk.

Stats and game records are (by most definitions) a service.


Spun circles around you in the last thread, I don't feel the need to kick a dead horse when it's down.

Next...

  • 10.08.2007 1:59 PM PDT
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I posted a couple days ago to be patient for about a week before getting upset over the stats not updating and I will repeat it here in the "official" thread. When FOM came out for PS3 the exact same thing happened, stats were messed up for about a week. Then then they ironed out the bugs and stats worked great after than. So if stats are still not updated on Wed or Thursday then by all means start screaming your heads off. Till then just chill out.

  • 10.08.2007 2:00 PM PDT

i've played a FPS over the intercablewebs before, and i'm really getting a kick out of these replies...

  • 10.08.2007 2:01 PM PDT

http://www.pbase.com/digitalcmh/halo3

FWIW...

My stats have not been updated since 4:18pm Oct 7th. I easily played very several more hours after that time.

Achievements, interestingly, ARE up to date with it recording my finding of the Iron Skull in campaign last night. However, it hasn't recorded a campaign game played by me since Sept 29th.

  • 10.08.2007 2:03 PM PDT

Posted by: Black Ops 360
Zany, did you not play any games between the 4th and the 8th?


Black Ops i mustve played about 50 games or so (not including campaign) without updated stats

  • 10.08.2007 2:04 PM PDT