- last post: 01.01.0001 12:00 AM PDT
They will know what it means. I basically bi-passes the router function of your modem all together. The reason they put it in there is so that people without routers will have protection from hackers, etc. But since you already have a router, it is just causing problems for you. Call them up and tell them you are having problems with your Xbox and you need your modem in bridge mode, if they don't know what you're talking about, then ask for somebody who does, or try calling the manufacturer of your modem.
Edit: Oh, and you'll have to do this yourself, they'll give you directions. Its just like logging into your router through a web browser.
[Edited on 03.02.2008 9:57 PM PST]