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i go online and go to custom games and it says im unable to play maps people made why is that?
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Check your system settings. It is likely your console, or even your account for that matter, is set so that you are not allowed to play custom content.
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It has to do with family settings. Go to your dashboard and go to system then to family settings it will ask for the wlid password enter it if you know it go to xbl and then somewhere in that area it asks if you want the account playing custom content choose allowed.