- last post: 01.01.0001 12:00 AM PDT
dear bungie,
i'm sorry to have to be writing you this, but i have gone through every process with xbox and xboxlive possible and they have been unable (and/or) unwilling to help me in any way. i assure you i wouldn't be bothering you if i didn't consider it a serious matter that i can't resolve without your help. i have long been a halo fan and have shown utmost dedication to the franchise and matchmaking on xboxlive (as well as mlg) and i truly hope that you are able to show support for me in this matter as i have supported you for so many years.
my gamertag is xXDustyNuggzXx. it was once DustyNuggz, but that was one i signed up for spontaneously under my neighbor's windowslive address. after realizing this would make things difficult for record-keeping and support, i quickly switched to xXDustyNuggzXx with a new, personal windowslive address. long ago i was Stever506. between these 3 names (all with 1 credit card) i have played 2500+ matchmaking games of halo 3 on xboxlive, most often when i was subscribing to the service only for halo3. i have paid for and downloaded every map pack (heroic, lengendary, cold storage and mythic) very shortly after their release on xboxlive. i am a student and am always short on money, yet i always pay for these add-ons and services because i love your games. unfortunately, as you and i probably both know, xbox customer service is rarely easy to deal with, which is why i have had trouble in the past with an xbox360 elite requiring repair (3 red lights) and having to transfer content licenses to a new unit.
this problem is on a whole different level.
in the past there has been something i have been able to do to fix the problem. even if it was a long arduous process on my part due to a small technical error, i understood that a solution was possible and dealt with hours of deliberating on the phone with service agents (and computers) at xbox technical support in order to find it.
i have downloaded and played all 3 map packs for halo3. on all 3 gamertags mentioned above.
in order to show this, please check my service records for Stever506, DustyNuggz and xXDustyNuggzXx to see that i have played games on blackout, ghost town and avalanche. a good many, in fact, which i couldn't have possibly played without having paid for and downloaded the map pack. for some reason and i nor xbox support can figure out why, the legendary map pack does not show up on my download history. yet after i moved 2 days ago from fredericton NB, canada to edmonton AB, canada and only brought my hard drive because the guys i moved in with had their own xbox (and i could only take so much with me on the plane), all my other previously downloaded content (including the newer mythic map pack) is working fine using my original hard drive and gamertag on the new xbox unit.
it is only the legendary pack that is causing any trouble. this makes no sense seeing as how i have clearly played it, evidence provided by my gamer profiles. please see this specific web address, "http://www.bungie.net/Stats/Halo3/CareerStats.aspx?play er=xXDustyNuggzXx&social=False", which xboxlive support has refused to visit after i politely explained to them it was proof of my having paid for the content, reporting that they were unable to access your site, bungie.net, which i don't believe for a second. please keep in mind that at this point i was speaking with a supervisor, who REFUSED to confirm my gamertag details on bungie.net and would not direct me to any specialist or superior.
in short,
1. the legendary map pack does not appear in my download history although i have clearly paid for it...glitch.
2. i am unable to access this content using my gamertag, which i would need to use it anyway (along with my hard drive) regardless of what xbox unit i am using.
3. xboxlive is asking me to pay for this content again, refusing to even check for my proof which i am clearly providing for them. a supervisor at a call centre refuses to direct me to someone who might be able to help me with my problem.
my reference number for my support call information and (supposedly, as they told me) voice recording through xboxlive support is ___________. the supervisor i talked to was named henry. he would not give me any more information.
bungie, i am not only a dear lover and loyal subscriber to/of your products and service, but i am also a student. a recent graduate, actually (1 week ago), with a multimedia degree at the university of new brunswick. i am currently looking for work in a new (bigger) city and am struggling for funds. i dream of one day working in the design/art direction area at a development studio the caliber of bungie.
but this is distressing for me, and there is nothing xbox will do.
it is now more about principle than $10.
please review this email and get back to me. the best and easiest possible fix for this problem that i can see is to provide me with a code for free download of the legendary map pack so i can once again play all of the playlists available to halo3 players as opposed to only a few. i promise i don't care if i can has recon. that was supposed to be a joke. not very funny; please forgive me, it has been a long day.
i would greatly appreciate anything you can do.
help me bungie.net, you're my only hope.
-mike
dustynuggz@hotmail.com
no matter what, i will always love halo, and thus love bungie. thanks for making great games, even if xbox messes up player relations because they can't figure out how to care for their customers. keep up the good work and maybe/hopefully i'll be able to work alongside a few of you in the future. let me know if any internships come up, or entry level design/art positions. i assure you i'd be up to the task. make us proud with ODST and REACH.