Halo 3: ODST Forum
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  • Subject: Disc Unreadable
Subject: Disc Unreadable
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Posted by: xGRIMLOCK843x
i had the same prob since opening night...i just got an elite yesterday...no prob yet falcon chip runs so dang quiet...

Well I don't want to but a new 360 for any single game, much less this one. Even if they get it working I doubt I'll ever try to finish it.

Posted by: kingnocrown
I have a 20gb and it doesn't work.

What a massive piece of fecal waste.

No doubt there will be zero compensation.

I know. It's sad, the videogame industry seems to be the only place that can get away with this too.

Posted by: Mecandes
(I have to say I am surprised by this: everyone always points to Bungie as an exemplary company that cares about its fans/customers more than other companies do... but a month and 2000+ posts later in this thread, and still no official response?)

You noticed that too? It's been a month since the game released. Most people don't even care about playing the game anymore, we are simply worried that our 360's will work with future games (hell, and even past games).

Well guys, if nothing comes of this soon (and no sort of compensation to those of us experiencing hell with it), remember, Halo Reach will be out in (likely) a little over a year. Vote with your wallet. Besides, if they have had so much time with such a small game as this (since Halo 3 released) and have this many problems, think of what could happen with Reach and even less time.

This has been a truly awful experience. :(

[Edited on 10.19.2009 10:07 PM PDT]

  • 10.19.2009 10:06 PM PDT
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I'm with you guys i will not be buying anymore games made by Bungie and it may not be much but i also have 7 friends that i game with and they aren't going to buy Bungie if i don't its pointless if one us can't play Bungie ripped off enough of our money that i'm sure they don't care but thats fine they lost 8 customers and thats good enough for me. Good luck Bungie but i hope you guys crash and burn this is pathetic and you're right no company could sell something and have this many people have problems without being sued. There should be some form of reprimand

  • 10.20.2009 6:22 AM PDT

4 weeks, and you guys can't inform us every day status? Takes about a few minutes. But you guys can go and get it off of Wikipedia and probably paid websites to not make a deal of this. I have waited and don't want a PS3 cause I only would play MAG. I love LIVE and Halo. PLEASE FIX THIS BUNGIE AND KEEP US INFORMED!!!!!!!!!

  • 10.20.2009 10:30 AM PDT

Faith can save you when all hope is gone!

Having the same issues as everyone else, burned up one xbox with RROD while playing ODST, got new one, won't play ODST or Halo 3, plays CoD4 and Madden just fine. I PM'd Bungie. No responce yet. I hope to borrow a disc from a friend to see if a different ODST disc will play, but I am not holding my breathe.

  • 10.20.2009 11:50 AM PDT
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  • Marvelous Bauble

Here's the official word from our publishing partner. Sorry it took so long for us to get this out to you. We know this issue has been a source of frustration. Thanks for being patient.

We are aware of a very small number of customers reporting that their copy of Halo 3 ODST is causing a "disc read" error, which cannot be corrected by Bungie. Microsoft is fully prepared to address this issue via customer support. If you are receiving this error, please contact Microsoft customer support at 1-800-4MY-XBOX for troubleshooting assistance.

If you experience any issues or difficulties via the official support channel, please private message me directly.

  • 10.20.2009 12:59 PM PDT

Thanks urk, I might try that this weekend.

On a side note, I have been needing updates for each game I've played today in order to play online (the updates that come up during the game's initial loading that require you to sign off live). I put in World at War, and needed an update. After I needed to re-download the map packs. The same thing happened for Call of Duty 4 and both Gears of War and Gears of War 2. Is anyone else having this happen to them? I wonder if its like a fix to the other games? I'm a little confused, because the others I've talked to haven't had to update today.

  • 10.20.2009 2:03 PM PDT

(\__/)
(>'.'<)
(")_(")
my bunny will kill you.

i had to do this with resident evil 5 because it made a lawnmower noise

  • 10.20.2009 2:30 PM PDT

Faith can save you when all hope is gone!

I called customer support. Man, that 45 minutes of my life I would like to have back. How many different ways can 1 person ask if the blanky-blank disc is dirty?? Seriously! And it all boiled down to: go to xbox.com and follow the proceedures for a disc replacement. That's all well and good until you print out the page that says PAY $20.00!!! They expert me to pay an additional $20 for a game that doesn't work because of something THEY MESSED UP!

Thankfully, I found my receipt for Wal-Mart, so I am just going to exchange the game and try another disc. Hope that works.

This is getting riduculous.

  • 10.20.2009 2:43 PM PDT
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  • Marvelous Bauble

Posted by: McCheif
I called customer support. Man, that 45 minutes of my life I would like to have back. How many different ways can 1 person ask if the blanky-blank disc is dirty?? Seriously! And it all boiled down to: go to xbox.com and follow the proceedures for a disc replacement. That's all well and good until you print out the page that says PAY $20.00!!! They expert me to pay an additional $20 for a game that doesn't work because of something THEY MESSED UP!

Thankfully, I found my receipt for Wal-Mart, so I am just going to exchange the game and try another disc. Hope that works.

This is getting riduculous.


What's your ticket number? A disc replacement will not resolve your issue.

  • 10.20.2009 3:06 PM PDT

Faith can save you when all hope is gone!

SRX1114754731ID - Disc undetectable or unreadable

  • 10.20.2009 3:14 PM PDT

I just called them urk and gave the lady the reference number I got when I originally called and she told me that the issue has not been resolved yet? Also are these trouble shootings just the ones we have done before on Xbox.com? The ones that most of us have done already or new ones related to ODST? Thanks for keeping us up to date as much as you can. Sorry about the other posts I am just pissed that I have not played it yet.

  • 10.20.2009 3:15 PM PDT

Faith can save you when all hope is gone!

Just borrowed my B-in-laws copy.

No joy (HDD or no HDD)

  • 10.20.2009 3:17 PM PDT
Subject: Disc Unreadable [OP UPDATED 10.20.09]
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  • Marvelous Bauble

Posted by: KRayons90
I just called them urk and gave the lady the reference number I got when I originally called and she told me that the issue has not been resolved yet?


This is not correct. Please forward me your ticket number via private message.

[Edited on 10.20.2009 3:51 PM PDT]

  • 10.20.2009 3:47 PM PDT

So what's the fix to the problem if it has been resolved? If I have to renew my warranty and send my 360 in, forget it, I'm not even going to call. Free fix or not, I'm not sending my 360 in for "repairs" when Left 4 Dead 2 is coming out in a few weeks.

  • 10.20.2009 5:22 PM PDT

I don't know yet. When I called them and gave them the number all she told me was there is no fix yet. But urk says there is one and I sent him the number and am waiting for his reply. It some sort of trouble shooting and I hope it is NOT the ones we already went through that is on the website.

[Edited on 10.20.2009 5:24 PM PDT]

  • 10.20.2009 5:24 PM PDT
Subject: Disc Unreadable

It works for me

  • 10.20.2009 5:31 PM PDT
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I'm interested to hear what MS says to anyone here with a response that has any credibility... As I've stated on this board before, my previous experience with tech support was a pain and I don't intend on calling them again until they fix their own internal issues - i.e., if the caller says they are calling about a "disc read error" AND "ODST", their support system flags them that this is a special issue and different course of action is taken!

So far, all I've heard here is the same stuff I went thru, basically a long waste of time doing stuff I have already documented here and told them I did when I called them the first time. And the end of it was that the first line of support wanted me to send in my 360 for repair at $129. Not going to go thru that pain again and not going to send in my hardware for repair for one game if it's going to cost me $$. Heck, I can get a brand spanking new arcade jasper 360 for <$200 but I'm not prepared to ditch my working just fine thank you very much older than dirt 360.

I do want to end this diatribe with a wholehearted THANKS to Urk and the folks at Bungie working on this. And for DrZombie90210 for keeping his header updated.

/rant

  • 10.20.2009 7:57 PM PDT
Subject: Disc Unreadable [OP UPDATED 10.20.09]

Posted by: rsattler

I do want to end this diatribe with a wholehearted THANKS to Urk and the folks at Bungie working on this. And for DrZombie90210 for keeping his header updated.

Thanks for the update Urk, as always.
Same to you rsattler.

I hope that everyone who has this problem will inform MS Support of their specific problem to receive more pin-point assistance.

[Edited on 10.20.2009 8:10 PM PDT]

  • 10.20.2009 8:09 PM PDT
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Posted by: Dr Zombie90210
I hope that everyone who has this problem will inform MS Support of their specific problem to receive more pin-point assistance.

Part of my problem is I know I will have to waste 45+ minutes to call, and they will tell me the same things, tell me to get a repair, and have no idea that this problem is not the norm. I have spent enough time with it and no matter what I try to tell them I have done, they will ask me to try the same thing. And they won't have any "pin-point" assistance unfortunately, which is the reality of it. I just want it fixed...
:(

Called, and as expected, she had no idea of this. She first told me to send the Xbox in for repair, and then told me to try to get a replacement disc from Microsoft (for $20). But I forwarded my reference number to Urk, and hopefully he can help me.

I just hope nobody gets fooled into paying for a repair or new disc and then is out more cash when they find it does nothing for them...god knows MS won't be quick to refund them.

[Edited on 10.20.2009 8:58 PM PDT]

  • 10.20.2009 8:21 PM PDT

I wish I was still legendary.

Thanks Urk, although I find it REALLY stupid that they didn't release a patch.

In regards to Halo 3 having the same error, should I ring as well? Or will they not know what to do in that case? It's just that my ODST works fine now that it's installed to HDD, but H3 and H3M haven't worked for a while, and crash at the same spot every time (the MS logo in startup).

  • 10.20.2009 8:41 PM PDT
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OK, So I did call after my rant (I must be a glutton for punishment but I really want a resolution to this problem).

Spent 30 minutes on the phone and was transferred to three different reps. Bottom line, "there is no resolution yet". "Someone will be calling you with this information when the problem is resolved." As I stated before, this was going to be a total waste of time.

I've already PM'ed the ref # to Urk as requested.

It did help that I had a previous reference number because I was able to cut the first line support off as they started to ask me the typical "did you clean the disk" questions.

As I stated in my rant above, this is NOT going to go anywhere and the head honchos at MS have their heads screwed on backwards. When someone calls and states they have a "disk read error with Halo 3:ODST" a FLAG needs to go up on their system and a different course of action must be taken. Anything else is a travesty to anyone that has posted here or spent any time trying to troubleshoot this issue.

The second person told me "Yes, we know that Halo 3:ODST has the disk unreadable issue and we have a resolution for it".
That resolution was that MS was going to repair my 360 free of charge even tho it is out of warranty. He then transferred me (after 20 or so minutes) to the hardware person (I want to use stronger language but I won't) who informed me that "there is no resolution".

Everyone with this issue needs to harass the MS support folks, get a reference number (write it down). The "very small number" of us have to bludgeon them with our distaste for being treated this way.

ARRRGGGG!

[Edited on 10.20.2009 11:43 PM PDT]

  • 10.20.2009 8:52 PM PDT

Those who live by the sword shall die by the sword.

my disc

[Edited on 10.20.2009 8:54 PM PDT]

  • 10.20.2009 8:53 PM PDT
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Well, I spent over an hour on the phone with xbox support going over every detail of my problem (again) just to be directed to the disk replacement site. I then told them that a new disk would not solve my problem (having replaced it once already) and that he should look through his database again and figure out how to fix my game.

After a few minutes on hold, I was told that they were going to be escalating my call to someone who, judging by the sullen tone of his voice, performed the thankless task of being the Guy Things get Escalated To.

At this point, I was asked if the game I was having trouble with was ODST, and then told in very polite language that this was not their problem and that someone from their tech department(?) was going to call me possibly in the future (and most certainly not in the past.)

After some shameless bullying and pushiness on my part, I was assured by this person that:

a) Yes, there is a fix (possibly through a game patch.)
b) The department in question was going to call me tomorrow (as I had called past their office hours.)

Anyways, I'll let you all know if I get a call tomorrow.

  • 10.20.2009 9:01 PM PDT
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So here we go, two different responses. MS is NOT ready to take care of this issue IMHO.

  • 10.20.2009 9:03 PM PDT
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Posted by: rsattler
OK, So I did call after my rant (I must be a glutton for punishment but I really want a resolution to this problem).

Spent 30 minutes on the phone and was transferred to three different reps. Bottom line, "there is no resolution yet". "Someone will be calling you with this information when the problem is resolved." As I stated before, this was going to be a total waste of time.

I've already PM'ed the ref # to Urk as requested.

It did help that I had a previous reference number because I was able to cut the first line support off as they started to ask me the typical "did you clean the disk" questions.

As I stated in my rant above, this is NOT going to go anywhere and the head honchos at MS have their heads screwed on backwards. When someone calls and states they have a "disk read error with Halo 3:ODST" a FLAG needs to go up on their system and a different course of action must be taken. Anything else is a travesty to anyone that has posted here or spent any time trying to troubleshoot this issue.

The second person told me "Yes, we know that Halo 3:ODST has the disk unreadable issue and we have a resolution for it".
That resolution was that MS was going to repair my 360 free of charge. He then transferred me (after 20 or so minutes) to the hardware person (I want to use stronger language but I won't) who informed me that "there is no resolution".

Everyone with this issue need to harass the MS support folks, get a reference number (write it down). The "very small number" of us have to bludgeon them with our distaste for being treated this way.

ARRRGGGG!


I feel you. She saidt, "So you're saying the disc is dirty and scratched?" after saying the disc is perfect and like new...

A snippet of our conversation went like this...
Me: "The game is freezing at certain cutscenes..."
Support: "Try running it really quickly for me..."
Me: "Umm...ok..."
(WHILE RUNNING...) Support: "Try removing the hard drive"
Me: "You mean turn it off and try removing the hard drive?"
Support: "Yeah, try that too..."
Me: "(Seriously?!)Ok, running without the hard drive as well, but my problem is happening at certain points in the game, it starts up alright"
Support: "Sounds like your problem is with your harddrive..."
Me: *Oh christ*

Hopefully Urk has something better to offer.

  • 10.20.2009 9:08 PM PDT