Halo 3: ODST Forum
This topic has moved here: Subject: Disc Unreadable [OP UPDATED 10.20.09]
  • Subject: Disc Unreadable [OP UPDATED 10.20.09]
Subject: Disc Unreadable [OP UPDATED 10.20.09]
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  • Elder Legendary Member

Yes, I am a hypocrite, and I'm sorry. I really do mean well, but I'm not running on all cylinders.

Everytime someone buys a copy of Halo 2 Vista, a puppy dies.

Is this problem solved for anybody?

  • 11.03.2009 2:22 AM PDT
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I will post on Thursday or Friday if the fix worked for me. So far only 1 person has posted that it worked.

  • 11.03.2009 8:24 AM PDT
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Posted by: n357
Is this problem solved for anybody?
Mine is still in repair, when I get it back, I'll post the results here. Seems to be taking longer than most folks experience so far for me...

  • 11.03.2009 9:53 AM PDT

Kat: The real Noble Leadership.

UPS is showing mine as delivered, but Microsoft doesn't acknowledge the pick up yet. I paid for my own shipping because they kept giving me the previously used tracking numbers and my UPS store and driver wouldn't take them.

Took a full week to go from Nevada to Texas. Hopefully it gets back faster. I'd just be happy if Microsoft would acknowledge they have it.

  • 11.03.2009 9:57 AM PDT

Posted by: Westrunner
UPS is showing mine as delivered, but Microsoft doesn't acknowledge the pick up yet. I paid for my own shipping because they kept giving me the previously used tracking numbers and my UPS store and driver wouldn't take them.

Took a full week to go from Nevada to Texas. Hopefully it gets back faster. I'd just be happy if Microsoft would acknowledge they have it.
I see a potential problem in that the slip Microsoft gives you also has the service record number for your case, so they can quickly scan that number and know what the case is and how to proceed. Making your own label without the service record number would eviditly slow down the repair process.

On that note, long story short, some confusion with the eta length now has me waiting for ANOTHER label from Microsoft. So this process is taking me over a week to get resolved, and the damn 360 hasn't even left the door yet.

  • 11.03.2009 10:43 AM PDT
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DIE THREAD GAME HAS BEEN OUT FOR MONTHS!!!

  • 11.03.2009 10:56 AM PDT
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Posted by: epicpwnage
DIE THREAD GAME HAS BEEN OUT FOR MONTHS!!!
A little over a month is not "months" and if either company would fix the problem, maybe the thread could die. I sent mine in and if I don't get a Jasper system I'll be pissed. If something else doesn't work upon receiving it, I will NEVER support Bungie again because of this headache. Does anybody even care about this game anymore?

  • 11.03.2009 11:03 AM PDT
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Posted by: TheGreenElf
Posted by: epicpwnage
DIE THREAD GAME HAS BEEN OUT FOR MONTHS!!!
A little over a month is not "months" and if either company would fix the problem, maybe the thread could die. I sent mine in and if I don't get a Jasper system I'll be pissed. If something else doesn't work upon receiving it, I will NEVER support Bungie again because of this headache. Does anybody even care about this game anymore?

blow me you looser just report me

  • 11.03.2009 11:05 AM PDT
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BAN ME BUNGIE!!!!!!!!!!!!!!!!!!!!!!!

  • 11.03.2009 11:07 AM PDT

Posted by: TheGreenElf
Posted by: epicpwnage
DIE THREAD GAME HAS BEEN OUT FOR MONTHS!!!
A little over a month is not "months" and if either company would fix the problem, maybe the thread could die. I sent mine in and if I don't get a Jasper system I'll be pissed. If something else doesn't work upon receiving it, I will NEVER support Bungie again because of this headache. Does anybody even care about this game anymore?
Why be pissed at Bungie? It isn't their fault our Xboxs don't work.

  • 11.03.2009 11:19 AM PDT
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Posted by: Exspartan 138
Why be pissed at Bungie? It isn't their fault our Xboxs don't work.


They should have tested the game that they wrote.

Ultimately it is Microsoft's problem to fix, but Bungie is also responsible since it should have come up in testing. You don't just test against the newest machine with 1 configuration, you test all possible configurations. They missed one.

  • 11.03.2009 12:44 PM PDT
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Ok, finally got the box from Microsoft, with instructions, foam, a little bag to put the console in. I don't know why they discontinued that part of the repair process, because it gives me everything I need.

Anyway, shipped it off just 30 minutes ago. Hope it gets fixed... or I get a new console. Either way, I'm happy.

  • 11.03.2009 3:27 PM PDT

Loading...

Some how, I managed to install ODST on my hardrive on my xbox and now when I play it, it works perfectly, like a normal game. Mythic disc doesn't work though, but was able to get to the main menu this one time and got my final vidmaster for recon. So right now I'm happy and looks like I might not buy the game. I'm glad I borrowed it before I decided to buy it. Good luck to anyone who still has the disc unreadable or whatever is going on.

  • 11.03.2009 8:27 PM PDT
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Hello everyone,

Great News! (read below)

I received my replacement console and it has fixed this disk unreadable error.

Background:

I like many others suffered from many of the problems mentioned here (performance lag (video and sound), very long load times, freezing and eventually disk unreadable errors rendering the game unplayable). I stayed in the background watching this thread waiting for a resolution. Finally there was communication from Bungie to call Microsoft. The process was painless and I received my new console today with a 2009 date. It looks brand new and it runs much quieter. I tested ODST and the game runs perfectly and has totally resolved this issue.

Thank you to Bungie for the communication and to Microsoft for fixing this problem to my satisfaction.

Enjoy ODST!



[Edited on 11.03.2009 8:40 PM PST]

  • 11.03.2009 8:36 PM PDT
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Sent my 360 in on 10/24 and it has been in repair status since Monday. So it looks like the repairs are taking longer than first thought, or maybe they are just getting a large number of machines in at once. I just hope this fixes the problem and I'll be playing ODST this time next week. I'll update when I get the box back.

A big THANK YOU to Urk for the updates and letting us know whats going on.

  • 11.04.2009 5:47 AM PDT
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Posted by: TMJW
Hello everyone,

Great News! (read below)

I received my replacement console and it has fixed this disk unreadable error.

Background:

I like many others suffered from many of the problems mentioned here (performance lag (video and sound), very long load times, freezing and eventually disk unreadable errors rendering the game unplayable). I stayed in the background watching this thread waiting for a resolution. Finally there was communication from Bungie to call Microsoft. The process was painless and I received my new console today with a 2009 date. It looks brand new and it runs much quieter. I tested ODST and the game runs perfectly and has totally resolved this issue.

Thank you to Bungie for the communication and to Microsoft for fixing this problem to my satisfaction.

Enjoy ODST!



I think I am screwed. The one I am getting back has a 2006 date.

  • 11.04.2009 7:12 AM PDT
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How long does this free repair thing last for people having this problem? I just dont want to send it in right now because Borderlands just came out and Mw2 is about to also. Anybody know?

  • 11.04.2009 10:18 AM PDT

Kat: The real Noble Leadership.

To those of you who are recieving new consoles, could you post the date of our originals consoles? I hope they are at least being fair about it. Actually, fair would be everyone gets a new console.

That being said, a serial number from 2006 with brand new hardware inside is always possible from a refurbishment center, I just hope it happens.

  • 11.04.2009 11:10 AM PDT
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K, so they repaired my 360 but I would I'm still getting DRE. Some people said to take out my hard drive so I did it and it worked, I was able to continue playing beyond the point of DRE. When I try to play using my hard drive it gives me DRE so I tried using my brother's hard drive and it works perfectly. I'm thinking of buying a memory card for the time being and need to see about getting my hard drive repaired.

Does anyone know how I would go about getting my hard drive repaired or replaced?

[Edited on 11.04.2009 11:20 AM PST]

  • 11.04.2009 11:17 AM PDT

Kat: The real Noble Leadership.

Its still happening?

  • 11.04.2009 11:38 AM PDT

Mine just arrived. I think it's a refurb, as it has a 'repair date' on the back of the case instead of a manufacture date... so it's posing as a 2009 machine.

  • 11.04.2009 12:04 PM PDT
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Hi Westrunner.

The console I had that was having problems with ODST was a refurbished console with a date of 2006 that I received in place of my original console that suffered from RROD.

Wait times will vary for everyone but in my case it took 10 days from the day I placed my call with the Microsoft support staff to the day I received my replacement console.

I am up to the NMPD HQ level on campaign right now and the game is running excellent with the console I have received.

  • 11.04.2009 12:16 PM PDT
Subject: Disc Unreadable

http:///mecandes.poverellomedia.com

Posted by: urk
We are aware of a very small number of customers reporting that their copy of Halo 3 ODST is causing a "disc read" error, which cannot be corrected by Bungie. Microsoft is fully prepared to address this issue via customer support.

Has Microsoft revealed exactly what is causing this bizarre error? Does Bungie know why Halo ODST is failing on these consoles?

It's very odd that all other games work fine on the affected consoles -- what is it about ODST that is so different from other games that it reveals this hardware problem?

  • 11.04.2009 11:26 PM PDT

OK I see they can't fix the problem with an update. So it must have been some serious messed up -blam!-. My brand new 3 month old Elite went crazy with ODST in the drive, even on startup the xbox froze up.

First of all, I called support and they didn't even know of the problem. Gonna try again tomorrow, see if someone with more knowledge gets on the phone... but I'm not sure if I want to "repair" my xbox. It works fine with all games, except ODST, should I risk getting some old xbox from someone else instead of my own brand new elite?

Is this a problem with the lenze of the xbox or something? Why can't they just say what's the problem. If it's a serious defect I will get it repaired but if it's something minor I won't just for ODST....

  • 11.05.2009 2:29 PM PDT

Posted by: El Grave
OK I see they can't fix the problem with an update. So it must have been some serious messed up -blam!-. My brand new 3 month old Elite went crazy with ODST in the drive, even on startup the xbox froze up.

First of all, I called support and they didn't even know of the problem. Gonna try again tomorrow, see if someone with more knowledge gets on the phone... but I'm not sure if I want to "repair" my xbox. It works fine with all games, except ODST, should I risk getting some old xbox from someone else instead of my own brand new elite?

Is this a problem with the lenze of the xbox or something? Why can't they just say what's the problem. If it's a serious defect I will get it repaired but if it's something minor I won't just for ODST....

Specifically mention that you are getting constant "disc read errors" while playing Halo 3 ODST. Also be sure to get the ref # and PM urk if you're not given the correct support.

  • 11.05.2009 5:29 PM PDT