Halo 3: ODST Forum
This topic has moved here: Subject: Disc Unreadable [OP UPDATED 10.20.09]
  • Subject: Disc Unreadable [OP UPDATED 10.20.09]
Subject: Disc Unreadable [OP UPDATED 10.20.09]

Hey.

Got my repair, after some yelling and arguing on the phone, she had to put me on hold 3 times and eventually said she was sending me a label. My only fear is that she took my e-mail address wrong. Does anyone have any idea how quickly they got the e-mail?

  • 11.11.2009 5:02 AM PDT

I picked up a copy of the game a couple of days ago and had the disc read error as soon as I tried to begin the campaign or when I tried to load up a match using the Halo 3 multiplayer disc. Even though my Xbox is one of the older models with a 20GB hard drive I don't have any issues with any of my other 50 games. I did try to load the game without the hard drive and it worked on the first try, I will test further by playing most of the missions without saving. After trying without the hard drive I re-attached the hard drive and tried the game again and it worked for a while until I saved my game again as soon as it finished the save game process it gave me the disc read error again. The save game is not corrupted since I was able to reload the save just fine. Considering what I have discussed above the issue seems to be with the game code which apparently is not compatible with certain console models and/or hard drives.

11/13/09
Just got a copy of Borderlands which was released almost a month after ODST and it plays just fine on my xbox which rules out the theory that older consoles have issues with the latest batch of DVDs.

11/17/09
I can't believe Microsoft or Bungie don't have an alternative way of fixing this issue since for customers like me that don't live in the US, sending the console back to Microsoft represents and additional and unnecessary expense.

[Edited on 11.17.2009 9:09 AM PST]

  • 11.11.2009 5:19 AM PDT
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Posted by: IVIuRkatron
Yours was shipped back from Nashville??? thats weird, mine says it is being shipped back from Memphis, what does that mean??? new console??? cus looking at the time since i sent my xbox i dont there was enough time for it to get to mesquite and then to memphis in time for it to get fixed already

Sorry, Memphis is where mine is coming from too. I just didn't check before posting. Either way I think I may be getting a different console back.


Posted by: Westrunner
Anyways, I doubt its a new console, otherwise the status of the repair on service.xbox.com would reflect a new serial right? Anyone clarify on this?...Anyways, if I were a person with this error, I would seriously reconsider sending my console to Microsoft. If I had this to do over, I'd just eat the 200 bucks and buy another Xbox. I'm starting to think of them as having a 1.5 year expiration date...

The serial number on service.xbox.com just says the s/n of the console submitted for repair, so I don't think it would reflect a new console s/n. I'll compare mine when it arrives today. I may just buy a new MW2 LE console later this week and sell my bro or friend my old xbox for $100, and just give them ODST with it. That way I'll have a cool, quiet, Jasper chip and 250GB of storage space and a superior game than ODST with it. ;) J/K (for the most part...)

Posted by: Haughmill
Hey.

Got my repair, after some yelling and arguing on the phone, she had to put me on hold 3 times and eventually said she was sending me a label. My only fear is that she took my e-mail address wrong. Does anyone have any idea how quickly they got the e-mail?


I never got emails about it. I just went to service.xbox.com and found the "Check repair status" link and then the shipping label was printable from there. They've never "sent" me one before a repair. I always had to go online and locate it myself.

[Edited on 11.11.2009 8:11 AM PST]

  • 11.11.2009 8:09 AM PDT

Well the woman asked me if they e-mailed me something could I print it. My repair status says it's in the queue to be processed. Do they check to see if it has the ODST problem? Or do you think that they just get told what the problem is and they fix it? Or is it like the 3 Red Light s and they go through the bits? Cause I have the ODST problem but since then my games have been freezing, do you think that will be fixed as well or just what stopped ODST?

  • 11.11.2009 12:05 PM PDT

well i am happy that on the website the status is that my xbox is on its way back to me. thing that sucks is that i wanna play odst and modern warfare so bad and on ups it says delivery date is 11-16-09, 5 more days!! =-<

  • 11.11.2009 12:16 PM PDT
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So, I just got off the phone with Xbox support...again. They told me it would be AT LEAST another 5 business days to start the shipping process for them to return my console. That puts the date for them to ship at OCT 18, 3 weeks in the repair center. It will be 4 weeks from me shipping to getting the console back. As much as it pains me, I am contemplating the switch to PS3.

  • 11.12.2009 9:41 AM PDT

Is Xbox.com's support page loading really slow for anyone else here. At this point it seems that my repair order has dropped off the face of the earth. My customer service request # is no longer working, and the automated tech support on the phone is no longer auto reporting my repair order when I call, and I get nothing when manually checking my current repairs. I figured it might just be a problem with the support page itself right now since it's loading so slow. But I find this oddly distrubing that this happens the day my system supposedly arrived in the shop. This has already been a nightmare as it is. I don't need to have problems with having a semi-working 360 to no 360 at all.

In short, is anyone having trouble using Xbox.com's support page right now?

EDIT: Nevermind. I looks like the support page was having issues afterall. But that was freaking me out that my request number wasn't working.

Have to wait for the actual "repair" now.

[Edited on 11.12.2009 6:30 PM PST]

  • 11.12.2009 6:23 PM PDT
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Hang in there, Swordsman Yong. It'll come through in the end.

Anyway, my shipment should arrive tomorrow. I'll let you all know if it wasn't an improvised explosive device or something.

  • 11.12.2009 7:04 PM PDT

Sometimes your the hammer, sometimes your the nail.

Mine is on the way back, finally. I stayed on the phone for an eternity until they agreed to ship my console back via next day air. If your console is headed in for repair escalate your issue up the chain and demand faster shipping.

  • 11.12.2009 8:12 PM PDT
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Ok, finally got mine back. The first thing I noticed is that the thing is alot less noisy than my old one. I mean, the last one was like being in a wind turbine. This one, you barely hear the fan at all. The only time it got loud was when I was reinstalling the game to the hard drive. It's made in September of this year, so that makes sense, I guess.

I'll tell you guys if they actually fixed the DRE later on.

  • 11.13.2009 1:07 PM PDT

MLG Lamb

Welp my disc doesn't play Data Hive never took it out the first day all i did was put it in the consol never took it out and Data Hive doesn't play

  • 11.13.2009 4:46 PM PDT
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Well, campaign, firefight, and multiplayer all work without a hitch, so they did repair it. For those of you who are still waiting, I salute you and good luck.

Anyway, I'm gonna play MW2 now. Peace out.

  • 11.13.2009 6:58 PM PDT

Posted by: Colonel Frag
Well, campaign, firefight, and multiplayer all work without a hitch, so they did repair it. For those of you who are still waiting, I salute you and good luck.

Anyway, I'm gonna play MW2 now. Peace out.

Good to hear. Hope you go problem free from here on out.

I'll continue to wait for when I can complain that the repair is taking too long like so many others here.

  • 11.13.2009 7:35 PM PDT

OMg guess what! my xbox broke again thanks microsoft!!!!!!!!!!!!!!!!!

  • 11.13.2009 7:41 PM PDT
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Posted by: Colonel Frag
Well, campaign, firefight, and multiplayer all work without a hitch, so they did repair it. For those of you who are still waiting, I salute you and good luck.

Anyway, I'm gonna play MW2 now. Peace out.
Great to hear! Thanks for the update.

Just got off the phone with xbox support, they've had mine for 12 business days now... "Could take up to three weeks to repair." I said, "you've had it for 12 days, so it will be done in another 3 days?" More mumbo jumbo. So much for "we'll be expediting your repair". Oh well, at least a few of us are getting their's back and can finally play. I'll be playing MW2 also when it gets back, ODST will have to wait sad to say. With the exception of Halo: Combat Evolved, I've bought each and every Halo game on launch. Love to play them. This has been such a downer. Won't give up hope or playing Halo or Bungie games but this has left a real bad taste in my mouth.

  • 11.13.2009 8:06 PM PDT

yes i have been getting this as well. I just take it out, and put it back in and it works though.

  • 11.15.2009 11:17 AM PDT

Posted by: MasterSniper1117
OMg guess what! my xbox broke again thanks microsoft!!!!!!!!!!!!!!!!!


It broke again?? you sent it in for repairs concerning odst and got it back and broke? or is this your first post in here?? My xbox is supposed to be delivered tomorrow and you got me worried. lol By the way, does anyone know yet what the problem was?? i hope whenn i get my xbox back it doesnt turn out that the problem is in my hard drive

  • 11.15.2009 11:57 AM PDT
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mine doesn't freeze after the first cutscene, mine freezes shortly after the first checkpoint on the third level. i come out of the building, and go to open the the blast door, and when i get close to it, the game freezes. help?

also I have a big stain/discoloration on the multiplayer disk. HELP?

Should i go back to my retailer and get a new disk set, or maybe even send it to bungie for a replacement?

  • 11.15.2009 4:16 PM PDT

Boingo Boingo Whoopsy Knickers

Been waiting for mine for over 2 weeks now. Getting a bit impatient, because it's still not on its' way back, and i have no idea how long that'll take...

  • 11.15.2009 6:17 PM PDT
Subject: Disc Unreadable
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i HAD THE SAME PROBLEM A LONG TIME AGO.

  • 11.15.2009 6:28 PM PDT
Subject: Disc Unreadable [OP UPDATED 10.20.09]
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Posted by: zapdos327
mine doesn't freeze after the first cutscene, mine freezes shortly after the first checkpoint on the third level. i come out of the building, and go to open the the blast door, and when i get close to it, the game freezes. help?

also I have a big stain/discoloration on the multiplayer disk. HELP?

Should i go back to my retailer and get a new disk set, or maybe even send it to bungie for a replacement?
Doesn't sound like the same issue we are reporting here. At the same point you are describing here, I get an "Disc is Unreadable" error message - that is what this thread is describing. Freezing is another issue - and won't be handled the same way by MS tech support.

As to the discoloring on the disk, perhaps the best thing to do is return it to the retailer you purchased it from. Or, report it to MS via the support page on xbox.com and they may replace it for you but the quickest solution is taking it back to the store for replacement. Hope that helps.

  • 11.15.2009 9:06 PM PDT

Posted by: rsattler
Posted by: zapdos327
mine doesn't freeze after the first cutscene, mine freezes shortly after the first checkpoint on the third level. i come out of the building, and go to open the the blast door, and when i get close to it, the game freezes. help?

also I have a big stain/discoloration on the multiplayer disk. HELP?

Should i go back to my retailer and get a new disk set, or maybe even send it to bungie for a replacement?
Doesn't sound like the same issue we are reporting here. At the same point you are describing here, I get an "Disc is Unreadable" error message - that is what this thread is describing. Freezing is another issue - and won't be handled the same way by MS tech support.

As to the discoloring on the disk, perhaps the best thing to do is return it to the retailer you purchased it from. Or, report it to MS via the support page on xbox.com and they may replace it for you but the quickest solution is taking it back to the store for replacement. Hope that helps.


actually my situation was similar to his. the only time i got disc unreadable was in halo 3 multiplayer matches and in odst firefight. the actual game campaign just froze on me. as for the disc stain you probably should return it to the retailer

  • 11.16.2009 12:10 AM PDT
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Got my repair!!!!!! finally!!!!!!For free....it took about 2 hours but i got it WOOOOOOO....too bad i bought an elite already...oh well...Two xboxs....

[Edited on 11.16.2009 4:42 AM PST]

  • 11.16.2009 4:41 AM PDT
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Got my repair....sent the box off this morning...

  • 11.16.2009 4:44 AM PDT
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So, my xbox is still at the repair center (3 weeks and counting) in Texas and the only update that customer support will give me is that there is no update. I did some searching and found the number for the contractor at the repair center that handles xbox 360s. I put in a call to the number and left a message. I will keep you all updated with how it goes!

[Edited on 11.16.2009 4:27 PM PST]

  • 11.16.2009 12:45 PM PDT