- iDarkWint3r
- |
- Exalted Member
Posted by: SILVER GHOST
add me anyone SILVER GHOST 87.
here is the ongoing battle with xboxlive support.
Below is the email I just send to Xbox support:
To: xbox_.live.na.00.en.hah.mnl.ts.t01.spt.x1.em@css.one.microsof t.com
hey John, why dont u guys admit that you're having a problem with halo2 on live. Don't you think its more then a coincidence that other people are getting the same error message all over the world.
1- You resolution is a bunch of crap by the way. My ISP is Rogers High Speed Cable where On my computer I can check the connection speed. I get 11MBPS, this is not dial up here.
2- All of a sudden tons and tons of people are not able to get into matchmaking.
3- You guys have given me the runaround in answering my questions. One person blamed it on my old xbox which is working fine, even though my friend has a 360 and is getting the same problem.
If you don't think we are gona cancel, you should check out this link that will bring you to a thread on BUNGIE.net FORUM that I created.
http://www.bungie.net/Forums/posts.aspx?postID=38834603
Go on check it out and if u tell me its my ISP, thats it.
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From: XBOX_.LIVE.NA.00.EN.HAH.MNL.TS.T01.SPT.X1.EM@css.one.microsof t.com
To:
CC:
Subject: SRX1116753742ID - SRX1116753742ID -
Date: Mon, 16 Nov 2009 04:31:28 -0800
Hi Curtis,
Thank you for contacting Microsoft online support for Xbox! I am John and I will be helping you today with this issue.
As I understand it, after an auto-update, you receive one of the following error messages when you reach the first step in searching for a Matchmaking game in Halo 2:
"Sorry, we're in the process of updating some configuration files. Please wait a moment and try again later."
CAUSE
Typically, these error messages indicate that you are receiving poor Quality of Service (QoS) from your Internet service provider (ISP).
Note: A pattern among some users involves failure of Internet connection and low Maximum Transmission Unit (MTU) values.
THINGS TO TRY
1. Sign in to Xbox Live again later.
For more information about how to troubleshoot this issue, click the following article numbers to view the articles in the Microsoft Knowledge Base:
http://support.microsoft.com/kb/887402 XL: Connectivity: General connectivity troubleshooting
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1116753742 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Best Regards,
John
Microsoft XBOX Support Service
1 week ago,I called Microsoft and this is what I said:
Hello?Yeah,this is the bungie.net halo 2 forum and everyone is having this error with matchmaking.Yeah I know,everyone has poor internet connection.WILL YOU GET OFF OF YOUR LAZY ASSES AND FIX HALO 2 MATCHMAKIMG!WE ALREADY KNOW THAT YOU GUYS ARE FAMED FOR SELLING MEDIOCRE PRODUCT!LIKE ODST,YOU GUYS SIT ON THE TABLE AND THINK AND ONE GUY SAYS"Hey I know!Why don't we sell all these crap products and cause errors and complaints to our piss poor public so we can laugh at them!"Just fix it NOW!
And they hanged up.For the LULZ!
[Edited on 12.21.2009 10:30 PM PST]