Halo 2 Forum
This topic has moved here: Subject: A Little Chat With Microsoft Support.
  • Subject: A Little Chat With Microsoft Support.
Subject: A Little Chat With Microsoft Support.
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  • last post: 01.01.0001 12:00 AM PDT

Im confused. What exactly are you guys doing. Calling them and asking about ilovebees?

  • 07.28.2004 11:16 AM PDT
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If you want a chat sesion, DO NOT PUT HALO 2 OR I LOVE BEES in the question box!

I put halo 2 - Ilovebees.com and it told me to wait 55 minutes, and then when it was at 22 minutes, it told me it is "unavailable". My next try I put "Xbox game" in the question box, and my chat was instant. Anyways, here is what I put.

Welcome to Microsoft XBox Support
The XBox Chat session has been accepted. This chat session is being recorded for quality monitoring; your IP address may be traced.

{Aris} Welcome to the Xbox North America Presales Support! My name is Aris.
{KhAoZ} Hello
{Aris} Can you please provide me with a detailed description of your problem?
{KhAoZ} Are the ERSB ratings only on complete games?
{Aris} what do you mean?
{KhAoZ} Are the ERSB ratings (M - Mature, T - Teens) only done on FULLY COMPLETED games?
{KhAoZ} For xbox games...
{Aris} what do you mean by fully completed games?
{KhAoZ} Some of the games that have not been released yet have been rated by ERSB, does this mean that they are completed?
{Aris} yes
{KhAoZ} Does Microsoft host websites on other servers?
{Aris} Xbox only supports www.xbox.com
{KhAoZ} Does that mean, websites other then www.xbox.com are not created/maintained/or updated by Microsoft/Xbox?
{Aris} yes
{Aris} only those Microsoft site
{KhAoZ} Excuse me, I do not understand the sentence "only those Microsoft site." Can you please rephrase that?
{Aris} MSN site is a Microsoft site so they maintain it
{Aris} in our case, only Xbox.com
{KhAoZ} Oh i see
{KhAoZ} Does Microsoft change release dates of its game secretly, and perhaps not telling they're partners (e.g EB Games).
{Aris} release date are subject to change without prior notice from the publsiher
{Aris} you can check the site for updates on the release date
{KhAoZ} Well, if a release date is changed, I do understand that it may not be posted on the website, but will the retail stores be informed of a new shipment date?
{Aris} yes
{KhAoZ} What is the release date of "Halo 2"?
{Aris} november 9, 2004
{Aris} If you need further assistance, please come back and visit us again. I hope you have a nice day!
{Aris} It was a pleasure chatting with you today. Thank you.
{KhAoZ} If this date has changed secretly, and the retail store knows the actual shipment date, is the retail store contracted to say "November 9, 2004" is the release date instead of the actual one?
{Aris} the actual date is november 9 and the retail stores are aware of that
{Aris} thank you
{KhAoZ} please wait
{KhAoZ} I do have a few more questions
{Aris} we still need to address other customers inquiry
{KhAoZ} But i have one more question!
{Aris} please make it fast!
{KhAoZ} Do you know anything about ilovebees.com, and if you do not, do you know where i can find out, or when you will have information about it?
{Aris} we do not have information about this
{Aris} this is not an official Xbox site and we do not support this
{KhAoZ} But
{KhAoZ} It did apear in a trailer YOU RELEASED, meaning it is a matter that you are aware of.
{Aris} we are still looking on this issues
{Aris} please visit the site for updates on this
{KhAoZ} Do you know when it will be solved?
{Aris} no information at all
{KhAoZ} Do you believe in lieing to your customers?
{Aris} no, because we do not do that
{KhAoZ} Is there any Policy page I can read concerning Chat Support?
{Aris} what do you mean?
{KhAoZ} Do you say "no information at all" because you were told too by your manager?
{Aris} we are telling you that because that is the truth
{KhAoZ} What do you believe?
{Aris} we do not want to give our customers false information
{Aris} we are investigating every issue so that we can give accurate and true information
{KhAoZ} ABout the policy page?
{KhAoZ} i meant is there a page that says what you are allowed to say and ect.
{Aris} there is no page regarding that
{Aris} but we do not tolerate customers that are asking questions that is not Xbox related and those who are making fun of chat
{KhAoZ} Where can I post a complaint?
{Aris} also, we do not recommend our customers to listen to the hoax that they read on the internet
{KhAoZ} I believe the trailer of an xbox game IS xbox related with xbox
{Aris} the only OFFICIAL information about Xbox is listed on the site www.xbox.com
{Aris} If you need further assistance, please come back and visit us again. I hope you have a nice day!
{Aris} It was a pleasure chatting with you today. Thank you.
The Support Professional has ended the session


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Technicly, what I have heard from above, ilovebees.com is not created/maintained/or updated by Microsoft. This is because if you look at some of my posts above, ilovebees.com is hosted by RACKNET.com. She kept trying to end the session, and i still had a couple of questions left, which pisses me off.

  • 07.28.2004 11:19 AM PDT