Halo 2 Forum
This topic has moved here: Subject: "Can't sign into Xbox Live, do you want to start troublesh...
  • Subject: "Can't sign into Xbox Live, do you want to start troublesh...
Subject: "Can't sign into Xbox Live, do you want to start troublesh...

Proud member of Forge Cafe

Hey guys help please!
On my 360, I sign into live just great, I load up halo 2 and It prompts me to sign in again (I'm assuming this is normal).
I select my profile, then my gamertag and it can't sign me in.
Something like: "Can't sign into Xbox Live, do you want to start troubleshooter?"

I am using a 48 hour gold XBL trial, is this the reason it doesnt work. Do you have to have real gold xbox live?

  • 04.14.2010 2:07 AM PDT

Have a go at trying to play multiplayer on another game. Might tell us if it's connection or the game.

  • 04.14.2010 2:10 AM PDT

Proud member of Forge Cafe

Posted by: Snappyguy
Have a go at trying to play multiplayer on another game. Might tell us if it's connection or the game.

I can play halo 3 online. Thats a 360 game, I can sign into normal xbox live properly.

  • 04.14.2010 2:11 AM PDT

Revielle- A small community with the goals of making a difference for our members. We hope to bring together people of far distances, and many differences, into our community for long lasting friendships and new gaming experiences.

So stop reading and join already or Get Simmonsized!

I started up Halo 2 then signed into Live.

  • 04.14.2010 2:12 AM PDT

Posted by: Tenstonio
Hey guys help please!
On my 360, I sign into live just great, I load up halo 2 and It prompts me to sign in again (I'm assuming this is normal).
I select my profile, then my gamertag and it can't sign me in.
Something like: "Can't sign into Xbox Live, do you want to start troubleshooter?"

I am using a 48 hour gold XBL trial, is this the reason it doesnt work. Do you have to have real gold xbox live?


There have been some people in the past that have had issues getting onto live with trial cards. The easiest remedy for them was to go out and get a 3 month card. I have also heard of people being able to add more than one trial card with another and get online that way, but the success rate was a lot lower.

  • 04.14.2010 2:20 AM PDT

Proud member of Forge Cafe

Posted by: DR WE1RD
Posted by: Tenstonio
Hey guys help please!
On my 360, I sign into live just great, I load up halo 2 and It prompts me to sign in again (I'm assuming this is normal).
I select my profile, then my gamertag and it can't sign me in.
Something like: "Can't sign into Xbox Live, do you want to start troubleshooter?"

I am using a 48 hour gold XBL trial, is this the reason it doesnt work. Do you have to have real gold xbox live?


There have been some people in the past that have had issues getting onto live with trial cards. The easiest remedy for them was to go out and get a 3 month card. I have also heard of people being able to add more than one trial card with another and get online that way, but the success rate was a lot lower.

Oooerrr. The problem with that solution is that I don't want to buy live just to play it for 1 day.
I have a month card, but I'm saving that for the reach beta.

  • 04.14.2010 2:25 AM PDT

Posted by: Tenstonio
Oooerrr. The problem with that solution is that I don't want to buy live just to play it for 1 day.
I have a month card, but I'm saving that for the reach beta.


You could try giving Microsoft support a call and see what they say.

  • 04.14.2010 2:27 AM PDT

Video games are my favourite video games.

Posted by: Tenstonio
Hey guys help please!
On my 360, I sign into live just great, I load up halo 2 and It prompts me to sign in again (I'm assuming this is normal).
I select my profile, then my gamertag and it can't sign me in.
Something like: "Can't sign into Xbox Live, do you want to start troubleshooter?"

I am using a 48 hour gold XBL trial, is this the reason it doesnt work. Do you have to have real gold xbox live?
Either it's the trial card, or your account has family settings that are borking it up. Try going to "Family Settings > Xbox LIVE Controls" and see what it says for 'Original Xbox Online Games'. If it's blocked, just highlight and select that option and change it to Allowed.

If that doesn't fix anything, listen to everyone else and give Microsoft a nice ring-a-ding.

[Edited on 04.14.2010 2:29 AM PDT]

  • 04.14.2010 2:28 AM PDT

If you really want to play H2, you can probably find enough for another card in the couch [a big couch].

I'd say use it now since the Beta isn't too far from now but I don't know how long the beta is so I wouldn't say it.

  • 04.14.2010 2:29 AM PDT

Proud member of Forge Cafe

Thanks for the help guys.
I think I'm gonna use my month card and hope for the best.
If that doesn't work I guess I've got a month of halo 3.
I would give customer support but it's probably not worth it.

Edit: Using the 1 month (real gold) card it worked I can sign in :)
Thanks again guys.
(now I just have to sort out this "damaged content" by re-downloading all the maps)

[Edited on 04.14.2010 2:47 AM PDT]

  • 04.14.2010 2:38 AM PDT

See this for help with DLC.

This will be locked seeing as there is already a huge help thread pinned. If you still have issues with the game make a post in the linked thread above providing as much info as possible with whats going on.

  • 04.14.2010 2:58 AM PDT