Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Just signed in to /sign this thread, i am a UK resident i just recently purchased my xbox 360 (2006 model silver tray i believe its a launch one) from a friend it plays all other games i have with no problems.

as of thus far i have exchanged the disc at the shop and also installed it to the xbox when not installed i get DRE errors and when installed it just freezes up on the 3rd mission i have contacted Microsoft i got these replies

"Thank you for contacting Xbox Support. You can either go back to the retailer for an Halo: Reach exchange, or Microsoft will provide a replacement game disc. If you contact us by phone one of our agents will inform you about sending your game disc to Microsoft."

i stated i had already exchanged and it still wasn't working and got this reply

"Microsoft and Bungie are aware that some customers have been expereincing this issue with the game disc. There are some troubleshooting steps that may resolve disc reading issues, further information can be found at http://support.microsoft.com/kb/910798?sd=xbox.

If all other game discs are reading and the above steps don't resolve the issue, current policy is to return the game disc to either the retailer or to Microsoft.

Should you wish to return the game disc to Microsoft for exchange please contact our support centre and one of our agents will be happy to assist you. Our contact details are on the links below."

hmmmm still not really a great response but acknowledged that they are aware of it

[Edited on 09.28.2010 10:48 AM PDT]

  • 09.28.2010 2:15 AM PDT

:O 100 Pages!!!!!

**Party at my place... My edition works :P**

  • 09.28.2010 2:21 AM PDT
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Anyone else feel like they just dropped the soap in the shower, so this is supposed to be an XBOX 360 game, yet it doesn't work for all 360's and this appears to be the only game with this issue. But Bungie swears it's not there issue, yes it is morons, since this is the only game that magically can't be read on my system I would say it's completely your problem don't promise me something then F me over and tell me it's my fault.

Not that XBOX isn't to blame here either, now that PS3 and Wii are both out selling XBOX suddenly the biggest 360 game of the year needs to be played on an updated system when almost every other game works fine, anyone else have a sneaky suspistion that something like this might arise for Black Ops or Medal of Honor?

[Edited on 09.28.2010 2:53 AM PDT]

  • 09.28.2010 2:44 AM PDT

100 pages, the day of dead rising 2's release, well you guys its been fun, ill check back in every couple of days. for now its time to actually enjoy myself, i guess by pretending each zombie i kill is a microsoft employee

  • 09.28.2010 4:02 AM PDT


Posted by: Sir Psycho T
Anyone else feel like they just dropped the soap in the shower, so this is supposed to be an XBOX 360 game, yet it doesn't work for all 360's and this appears to be the only game with this issue. But Bungie swears it's not there issue, yes it is morons, since this is the only game that magically can't be read on my system I would say it's completely your problem don't promise me something then F me over and tell me it's my fault.

Not that XBOX isn't to blame here either, now that PS3 and Wii are both out selling XBOX suddenly the biggest 360 game of the year needs to be played on an updated system when almost every other game works fine, anyone else have a sneaky suspistion that something like this might arise for Black Ops or Medal of Honor?


my copy of dead rising 2 better work, gotta kill them zeds

  • 09.28.2010 4:07 AM PDT

Guys is there a way to know for sure whether the disc will work or not?

  • 09.28.2010 4:20 AM PDT
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Posted by: Sir Psycho T


Not that XBOX isn't to blame here either, now that PS3 and Wii are both out selling XBOX suddenly the biggest 360 game of the year needs to be played on an updated system when almost every other game works fine, anyone else have a sneaky suspistion that something like this might arise for Black Ops or Medal of Honor?



these are exactly my thoughts

  • 09.28.2010 5:40 AM PDT
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Posted by: dcantu
Guys is there a way to know for sure whether the disc will work or not?


try it on another system

  • 09.28.2010 5:40 AM PDT
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Posted by: Belials
c) removing hard drive and playing game seems to work


Not necessarily. I have removed my hard drive and still had problems.

  • 09.28.2010 5:58 AM PDT

Posted by: Exiled Savior

Posted by: Sir Psycho T


Not that XBOX isn't to blame here either, now that PS3 and Wii are both out selling XBOX suddenly the biggest 360 game of the year needs to be played on an updated system when almost every other game works fine, anyone else have a sneaky suspistion that something like this might arise for Black Ops or Medal of Honor?


Isn't 360 the highest selling system in the US right now?

I dunno I swear I read that somewhere.


these are exactly my thoughts

  • 09.28.2010 6:03 AM PDT
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Posted by: Andrewism


Isn't 360 the highest selling system in the US right now?

I dunno I swear I read that somewhere.


i believe like as a whole it is but recently not so much. Didn't they make the 360 slim to keep up with the value of the ps3 slim?

why would you buy a 20gig xbox for 400$ when you can buy an 80gig ps3 that plays bluray has free online play and wireless internet for 299$ xD

  • 09.28.2010 6:19 AM PDT

The ODST issue was never resolved and now I'm getting problems with my copy of ODST "disc unreadable"

Guys, this is going to end up like the ODST thread...going on to a 100 pages until we just give up, Microsoft is hoping that we will so they won't have to listen anymore to anything that's why they're not doing much now because they know we'll eventually stop complaining and move onto the next new game that comes out.

I really want to play some ODST...why did it suddenly stop working a week before Halo Reach came out?

  • 09.28.2010 6:26 AM PDT

Well..................... I Uninstalled game... Cleared Cache reinstalled game cleared cache and it's even worse than it was before.... i was at least playing a few games before it froze... now it's like every game....

This sucks.... too nothing is open yet.... i am on the east coast and gamestop or xbox support isn't open yet...


I can't wait till one of them opens up.....

  • 09.28.2010 6:42 AM PDT


Posted by: Sir Psycho T
now that PS3 and Wii are both out selling XBOX


Where do you get your information from?

Pleas review before spreading false information.

http://i56.tinypic.com/hwbcco.jpg

That's a screen shot of current Worldwide totals, and you'll see, Xbox is still ahead of PS3.

  • 09.28.2010 7:27 AM PDT

Yea same thing happened to me... Not even my Halo 3 disk will work. All my other games will work though. Very strange if you ask me. It seems as though the entire xbox 360 Halo franchise just put a gun in their mouth and blew their face up.

  • 09.28.2010 7:57 AM PDT

Well Amazon wrote back to my inquiry (posted on page 99 here) promptly:
_________________________________

Hello,

I'm so sorry about the problem you had with your Halo Reach. This usually doesn't happen again.

We have millions of items for sale on our website and inventory is stocked in multiple fulfillment centers across the country, on rare occasions there will be a problem with a particular set of inventory that we may not be aware of until we receive reports for our customers. I'm very sorry for the inconvenience.

Sometimes manufacturing defects exist beyond our control.

I've placed a new order for you at no charge. Here are the details:

Order Number: XXXXXXXXXXXXXXX
Shipping Speed: Standard shipping
Estimated Delivery Date: October 1

To return the item, first click the following link to print your return mailing label:


______________

etc.

So, I DON'T know if this is actually Amazon noting that they've had multiple problems and this is from a good batch, or if this is just their common reply to claims of defective discs... but it can't hurt to get the new disc and try. I'll update you all here once I get the disc and see how it looks and runs.

- A Better Time

  • 09.28.2010 8:25 AM PDT
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We absolutely HAVE to keep this thread alive. If what i heard is true about ODST, they had a really long thread on it as well but to no avail. We can't go on unnoticed. We all paid good money to play this awesome game and a lot of us cant for their stupid mistake.

I filed a BBB complaint and i still haven't even received a confirmation email...but at least it still went thru. KEEP POSTING!!

  • 09.28.2010 8:35 AM PDT


Posted by: A Better Time
Well Amazon wrote back to my inquiry (posted on page 99 here) promptly:
_________________________________

Hello,

I'm so sorry about the problem you had with your Halo Reach. This usually doesn't happen again.

We have millions of items for sale on our website and inventory is stocked in multiple fulfillment centers across the country, on rare occasions there will be a problem with a particular set of inventory that we may not be aware of until we receive reports for our customers. I'm very sorry for the inconvenience.

Sometimes manufacturing defects exist beyond our control.

I've placed a new order for you at no charge. Here are the details:

Order Number: XXXXXXXXXXXXXXX
Shipping Speed: Standard shipping
Estimated Delivery Date: October 1

To return the item, first click the following link to print your return mailing label:


______________

etc.

So, I DON'T know if this is actually Amazon noting that they've had multiple problems and this is from a good batch, or if this is just their common reply to claims of defective discs... but it can't hurt to get the new disc and try. I'll update you all here once I get the disc and see how it looks and runs.

- A Better Time


Thanks for the update. I also got my game from Amazon. Please keep us posted!

  • 09.28.2010 8:44 AM PDT
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It's not amazon, it's happening to me and I didn't get it from amazon and I know others with the same problem who also got it from somewhere else...

This is Bungie's problem end of story. Telling us to call Xbox support is an absolute cop out and reflects really badly on Bungie.

The game shouldn't be on the shelves if it doesn't work on all Xbox 360 models. I shouldn't have to send my Xbox in for any form of 'repairs' to play reach if it works fine for all my other games.

[Edited on 09.28.2010 8:59 AM PDT]

  • 09.28.2010 8:51 AM PDT

If you couldn't get a legit 50 in H3 then you suck so bad You're opinion is null to me.

If you think my Reach K/D is bad, it's because I play the one playlist that requires 2 hands to win in.

If you think you're better than me, 1v1, 2v2, 3v3, or 4v4 me. And we'll see what happens ;).

but this is all you need to know about me

I turned on my xbox to play reach today and it couldn't read! I tried all other games and it said play dvd and didn't start the game. Is this a Reach problem an Xbox problem or both?

  • 09.28.2010 9:03 AM PDT


Posted by: BlazeForce
It's not amazon, it's happening to me and I didn't get it from amazon and I know others with the same problem who also got it from somewhere else...

This is Bungie's problem end of story. Telling us to call Xbox support is an absolute cop out and reflects really badly on Bungie.

The game shouldn't be on the shelves if it doesn't work on all Xbox 360 models. I shouldn't have to send my Xbox in for any form of 'repairs' to play reach if it works fine for all my other games.

Oh I know it's not just Amazon. I was just interested in how they would handle the situation and I'm wondering if the new disc is somehow error free. If it is maybe I'll give them a shot instead of getting a replacement from MS.

  • 09.28.2010 9:25 AM PDT

woohoo 100 pages and no fix

I'm really doubting that any of this is a "disc defect". All of us that are having this problem have an older Xbox 360 (on rare occasions it is someone with a 4gb Slim model). When I was on the phone with the manager of the 1-800-4MY-XBOX facility, he said that when I send my console in, they will put a software update on it. So if this is true (and personally I don't think it is) then it's not a disc defect. However what I do think they do (and I'm 90% sure on this) they will just give you a new Xbox and tell you "Sorry for the inconvenience, but your Xbox 360 was unrepairable, so here is a new one". What they forget to tell you though is that it is a refurbished Xbox 360!!! That is how I got f**ked over! I got this Xbox back in January of 2010 (well I remember it was winter so maybe December). They gave me a refurbished Xbox 360 that was the older model! I had the newer model, but I got the RROD and sent it in.



[Edited on 09.28.2010 9:50 AM PDT]

  • 09.28.2010 9:38 AM PDT

Hey called the xbox support line they walked me through some stuff (clear cache, play without hard drive) to no avail. They then said your HDD may be faulty, we will replace it free of charge but to be absolutely sure they wanted me to copy my save to a memory stick and test it on the xbox without hard drive. I did'nt have a memory stick around so they said ring back when you do. I went on to explain about my missing achievement and they said we will at least try and fix that now. The agent said "I'll be right back" then he hung up the phone! MAN I AM RILED UP!

  • 09.28.2010 9:50 AM PDT

Well........... I just got off the phone with Gamestop and they said " the opening night shipment wasn't the problem it was the second shipment of reach that we are having problems with" so i ask him what i could do.. he replied " Just bring the game up here and we will swap it out" so i ask is this a 100% fix and he said " we will keep swapping disk until we get it right"

Great news! but i live 45 mins away from my nearest gamestop so i hope we get it right the first time!

  • 09.28.2010 9:51 AM PDT