Posted by: Ericv_91
I filed my BBB complaint last week. Three days after, BBB told me they had forwarded the complaint to microsoft. Two days after that, an xbox support employee contacted me and after I explained the situation and that my warranty was void, I was offered a courtesy repair and a new Halo Reach disk. I accepted the offer, and I will get a refurbished xbox and new game in a week. The xbox support employee was very nice and understanding about the problem, he said that Microsoft knows that there's something wrong but don't yet know exactly what's wrong or how to fix it.
Just got off of the phone with a MS rep and this is the same solution that was offered to me. They are also going to be replacing my box, my feeling was that they don't know what the problem is yet and so they want to dissect the broken ones to figure out what's screwing them up.
I will be getting another Pro console and copy of the game disc at no cost. MS was even courteous enough to give me the option of having the new console shipped immediately, provided that I leave my credit card with them so they can charge it if they don't receive the broken one within a few weeks of me getting the new one. I think that's reasonable, if they didn't have any collateral then someone could just steal the new box.
My rep stated that they did not have any contingencies in place but they are just starting to realize this is a problem. This seems unlikely given that MS support had that memo stating console repairs will not be free, but I think our complaints to the BBB have worked.
Anyone new to this thread, here's what you need to do:
1. Try replacing the disc (this solved the problem for a few people).
2. After a few attempts, if the problem persists, call the 1-800 number.
3. If they tell you they will not replace your console for free, file a complaint with the Better Business Bureau. I was contacted within about 5 business days of filing the complaint and MS resolved the issue for me.