Posted by: SpiritusSanktus
I filed my complaint but I didn't get a confirmation e-mail. :/ I tried it again but the same case # came up as before. Someone help me!
You get the confirmation email when they review your claim, so it could take a couple of days. I didn't get mine immediately either, it took a few days, so don't worry.
Posted by: C Jones
Alright as I mentioned earlier I am part of the Xbox LIVE Update Preview Program. The update came out tonight, so I now have the update and new Xbox Dashboard. This is what I did tonight:
- Installed the Xbox Live Update
- Deleted my Reach install
- Recovered my gamertag to my hard drive (I had moved it to a USB stick, because the only way I could play Reach online is if I removed my hard drive from my console)
After doing this I started up Reach with my HD installed and I am now able to play mutliplayer without disk errors. I only played a handful of games but so far so good. I'll mess around in campaign mode some over the next few days as well as more multiplayer so we'll see if the errors come back.
Is anyone else in the Preview Program having disc read errors? If so please let us know if you still have the errors after the update!
Just want to say I still have not received a disc read error since I updated my Dashboard. Before the Preview Program went live I put in a claim with the BBB and I recently got a call from someone at MS. They offered me the free swap of the system and the game (as someone pointed out, they want our systems so they can also try to figure out what's going on because they don't know yet). Then I told him I was part of the preview program and that the problem has seemed to stop ever since I installed the Dashboard Update and recovered my Gamertag. He said he would make a note of it and let the proper people know. He said he may call me to get more information from me and maybe test some things, and the system swap is an open offer, so if it happens to me again I can still swap my system out. So far he has not called me for more info.
But so far so good. I'm playing through campaign on legendary and I just beat "New Alexandria". When I had the issue I couldn't see the cut scene at the end, and now it's fine. I also couldn't join matchmaking and that hasn't been a problem since. Same Xbox, same hard drive, same copy of Reach, and now everything is acting normal. I still have 2 missions to go so I'll report back when I'm done.
If I finish the whole campaign without an error I'll call the contact at MS to make sure he knows. It would be a lot easier if this is somehow a fix, because it's easier to push a dashboard update early to folks compared to shipping out a new console. Unfortunately the new dashboard is not available to everyone until November, so MS would have to approve you early and there's no way for any of you to test this on your system unless you're part of the Preview Program. I guess in the meantime you can give the gametag recovery a shot.