Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
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Posted by: bonkatomicpunch
For whatever reason I'm having a problem submitting a claim to the BBB. It won't actually submit it.

Sucks.


if your using chrome the BBB site doesnt like it i had to redo mine in IE and it went thru fine

  • 10.06.2010 1:43 PM PDT

Filing the bbb complaint seems to do the trick. I just got off the phone with a rep they are sending me a box.and disc free of charge, I do have to send the disc in first before I get a new one so other than that I am pretty satisfied with the solution

  • 10.06.2010 2:40 PM PDT

Same with me, but I am most def waiting to see if the new console works with my old copy of Reach.

  • 10.06.2010 4:31 PM PDT


Posted by: FriskyBeast Pro
I got a call from Microsoft today and my issue has been resolved. I am getting a console in advance and a new copy of Reach. I strongly advise filing with the BBB, because without them, I would not have gotten these results.


Just so you know, you'll get the Xbox 360 first, and a day or 2 before you receive it, you'll get an email from the guy you talked to from microsoft with the Halo Reach Shipping information, you have to send your Halo Reach disc first before you get the replacement

[Edited on 10.06.2010 6:30 PM PDT]

  • 10.06.2010 6:24 PM PDT

Using the BBB for units not under warranty seems to be the best route I received my fixed xbox today and the game works with just minor frame rate slow down in the beginning. I got my shipping label for the game via email yesterday. Finally some resolution. Good Luck All off to play my brand new three week old game...

  • 10.06.2010 10:17 PM PDT
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We also got our refurbished console, and a new disc and it all works.

  • 10.06.2010 10:28 PM PDT

Filed my complaint. Hope it works!

[Edited on 10.06.2010 11:29 PM PDT]

  • 10.06.2010 11:11 PM PDT


Posted by: YoJoDez
So is this true for the Xbox S as well? Where did you hear this?? And if this is the case then this is fraud, especially in charging ppl to replace these doomed consoles. If what you say is true then I will not hesistate to go to PS3, bcuz basically ur saying the more I play, the faster it degrades. I need to confirm this


I dont know about the new consoles, but I know that some people I know have gotten this error as a result of the lens failing. nobody knows why it happens though.
if you want to confirm this, goggle it.

  • 10.07.2010 4:39 AM PDT

Suitable for vegetarians ;)

i posted on this thread before, i still didnt have reach but now i got it and it works like a charm, i got a white xbox with 60GB... havent been able to play online with it yet :/

  • 10.07.2010 7:51 AM PDT

Broke down and got the new 250 gb xbox. Everything works fine now. :)

  • 10.07.2010 8:15 AM PDT


Posted by: ANTRONIX

Posted by: YoJoDez
So is this true for the Xbox S as well? Where did you hear this?? And if this is the case then this is fraud, especially in charging ppl to replace these doomed consoles. If what you say is true then I will not hesistate to go to PS3, bcuz basically ur saying the more I play, the faster it degrades. I need to confirm this


I dont know about the new consoles, but I know that some people I know have gotten this error as a result of the lens failing. nobody knows why it happens though.
if you want to confirm this, goggle it.


It is rare, but it seems that people have this problem with the Xbox Slim 4gb version, I haven't heard of anyone complaining about this problem with the 250gb version.

  • 10.07.2010 10:05 AM PDT

What do you put in the MY-XBOX bit the serial number or console id?

  • 10.07.2010 10:10 AM PDT

_____________(''''''''ll' ''''''ll*****)_|'''|_____ _
[-----------_____.`=====.-.~:_______/___|===============[00]
|_|||___/___/_/~```|_|_|_|``(0)-------------<)

ok so ive had halo reach since the day it came out and had no problems. today about 10 minutes ago i decided to play a different game so i took out my disc and put in another then i downloaded a demo(idk wh y iadded that) and i got bored and put halo reach back in. now i started it and it went to show the intro but wouldnt let me skip it then of course my xbox gets quiet and it says disc is unreadable and i dont see why all of a sudden this came up so if anyone knows what i should do please inform me thanks

  • 10.07.2010 11:29 AM PDT

go to gamestop or where ever you got it and they have to give you a new one i had to do that for other games but reach works fine

  • 10.07.2010 12:31 PM PDT

I'm better then you, get over it.

I got a new disc from Microsoft and it didn't help for -blam!-.

  • 10.07.2010 2:42 PM PDT

I filed my complaint but I didn't get a confirmation e-mail. :/ I tried it again but the same case # came up as before. Someone help me!

  • 10.07.2010 3:22 PM PDT
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  • Exalted Legendary Member

http://www.unofficialguidetolive.co.uk/

I had this same issue with my ODST disc with my old ELITE system. I ended up getting the new 360S and now my ODST and Halo:Reach work fine. I never had these issues with ANY other game.

It was kinda weird that on my previous system, only ODST had problems. Since then no issues at all. Even weirder is my wife has the Halo:3 360 system and she has never had any issues either.

  • 10.07.2010 3:31 PM PDT

Posted by: SpiritusSanktus
I filed my complaint but I didn't get a confirmation e-mail. :/ I tried it again but the same case # came up as before. Someone help me!

You get the confirmation email when they review your claim, so it could take a couple of days. I didn't get mine immediately either, it took a few days, so don't worry.


Posted by: C Jones
Alright as I mentioned earlier I am part of the Xbox LIVE Update Preview Program. The update came out tonight, so I now have the update and new Xbox Dashboard. This is what I did tonight:

- Installed the Xbox Live Update
- Deleted my Reach install
- Recovered my gamertag to my hard drive (I had moved it to a USB stick, because the only way I could play Reach online is if I removed my hard drive from my console)

After doing this I started up Reach with my HD installed and I am now able to play mutliplayer without disk errors. I only played a handful of games but so far so good. I'll mess around in campaign mode some over the next few days as well as more multiplayer so we'll see if the errors come back.

Is anyone else in the Preview Program having disc read errors? If so please let us know if you still have the errors after the update!

Just want to say I still have not received a disc read error since I updated my Dashboard. Before the Preview Program went live I put in a claim with the BBB and I recently got a call from someone at MS. They offered me the free swap of the system and the game (as someone pointed out, they want our systems so they can also try to figure out what's going on because they don't know yet). Then I told him I was part of the preview program and that the problem has seemed to stop ever since I installed the Dashboard Update and recovered my Gamertag. He said he would make a note of it and let the proper people know. He said he may call me to get more information from me and maybe test some things, and the system swap is an open offer, so if it happens to me again I can still swap my system out. So far he has not called me for more info.

But so far so good. I'm playing through campaign on legendary and I just beat "New Alexandria". When I had the issue I couldn't see the cut scene at the end, and now it's fine. I also couldn't join matchmaking and that hasn't been a problem since. Same Xbox, same hard drive, same copy of Reach, and now everything is acting normal. I still have 2 missions to go so I'll report back when I'm done.

If I finish the whole campaign without an error I'll call the contact at MS to make sure he knows. It would be a lot easier if this is somehow a fix, because it's easier to push a dashboard update early to folks compared to shipping out a new console. Unfortunately the new dashboard is not available to everyone until November, so MS would have to approve you early and there's no way for any of you to test this on your system unless you're part of the Preview Program. I guess in the meantime you can give the gametag recovery a shot.

  • 10.07.2010 5:10 PM PDT
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johnhenn80 Can any males send me info about numerous good snorkel equipment?

Xbox service is bad

  • 10.07.2010 5:12 PM PDT

B-Boy Disconnect From Area 51 Break Dance crew
Montreal ,Qc(CANADA)
(Watta Team)
disconect , Dr Killer
Sykore , Alazd3ath
Deathuman

My HDD is ok now ,Microsoft gave me a new one.Just call them

  • 10.07.2010 5:56 PM PDT

nobody should have to do any of this at all. complain to the BBB, send consoles to get fixed, swap discs, it's all beyond ridiculous.

it's too late, they can't reimburse me for the game time and credits i could have been getting, i don't care at all anymore about the plot or game or story because i feel like i've played it all just reading the reviews and forum topics while the copy i bought the first day it was available just collects dust (it's already garbage anyway)

i just want to say if medal of honor or the new cod work without problems.... -blam!- this -blam!- game for good.....

but if they don't work either, it's time for a new hobby. you know they're trying to start charging monthly fees ala WOW for this -blam!-... come on.

[Edited on 10.07.2010 6:06 PM PDT]

  • 10.07.2010 6:04 PM PDT
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Ok, After exchanging my copy for a new one, I have had no problems so far. I have not played the campaign yet, because I finished it before I got DRE.

Since the new copy works for me, I'm guessing the problem before was the disc or campaign related issues and I assume it was not my Xbox System that was causing this.

I'll try campaign again and if I get DRE, then its either a coincedence or that the campaign gave me DRE.

I hope I don't get DRE after doing this.
Once again, I have a Xbox 360 Arcade, manufactured in 2009.

  • 10.07.2010 7:55 PM PDT

add me if you need ODST Firefight achievements

I have rented a copy for a week and its working just fine (so far), although my own brand new disc which I bought three weeks ago refuses to work. I have a 2008 unit.

  • 10.08.2010 1:07 AM PDT

Okay guys, I called microsoft support. They made me send away my console to Germany with UPS. 2 weeks later I get a brand new console (same model as the old one) and it works fine.. just call support and it will all work out ;)

  • 10.08.2010 4:03 AM PDT

I have the latest 250gb box, Reach keeps giving the read disc error, i was able to swap the game from where i bought it but still have the problem. It is more than a little disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I cant even install the game to my hardrive, it gets to 92% and RDE comes up

Load of bollocks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Edited on 10.08.2010 6:03 AM PDT]

  • 10.08.2010 5:56 AM PDT