Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Okay, just got an email from the BBB and they're sending my complaint to Microsoft

Now to play the waiting game again

  • 10.08.2010 6:08 AM PDT


Posted by: Spartan2447
Okay, just got an email from the BBB and they're sending my complaint to Microsoft

Now to play the waiting game again
Same here, although it said Microsoft has until November 22nd to respond. I hope it's before that.

  • 10.08.2010 9:45 AM PDT

Thanks Bungie for shipping a broken game that works for some setups but not others. I can never play through the campaign on my system because it freezes up at the same spot every time.

I was on the phone with XBOX support for 2.5 hours the other day while they asked me to walk through a bunch of garbage I already tried to get your game to function properly.

Their final diagnosis? Buy a new hard drive. WTF?! Why should I have to buy a new hard drive to (maybe) get your game to work for me while this isn't a problem for any other 360 game?

First it was the rampant red-ringing, now this. Nice work M$/Bungie. A money-grubbing match made in heaven.

  • 10.08.2010 10:24 AM PDT

question. suppose one gets a fee exchange, but when the service center receives your console and find that it has been opened or the seal is broken, what will they do if they can't charge your credit card?

  • 10.08.2010 11:41 AM PDT

They want to charge 250 bucks. If you picked the repair option, they will send your console back untouched.
I'm going to just bring back my Reach for store credit (COD Black Ops). This game isn't worth all this trouble.

  • 10.08.2010 12:10 PM PDT

Me too. As soon as Black Ops comes out, Reach will just be an annoying memory.

  • 10.08.2010 12:12 PM PDT


Posted by: King P 617
They want to charge 250 bucks. If you picked the repair option, they will send your console back untouched.
I'm going to just bring back my Reach for store credit (COD Black Ops). This game isn't worth all this trouble.


Ok, but say they try to charge you for the console they send you, but they cant because the card has insufficient funds, or is canceled for example?


[Edited on 10.08.2010 12:18 PM PDT]

  • 10.08.2010 12:17 PM PDT
Subject: Disc Not Reading

omg! same happened to me, and i was like "no...no...noooO!!! " but then put in MW2 to see if that was working and it was, so tuck MW2 out and put reach back in and it worked fine,lol

  • 10.08.2010 12:43 PM PDT
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so lame.

Bungie and Micrsoft are -blam!- tools.

  • 10.08.2010 12:54 PM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).


Posted by: SuperTed222
Me too. As soon as Black Ops comes out, Reach will just be an annoying memory.

my game is doing this too, but id rather play broken halo reach than cod black ops

  • 10.08.2010 1:25 PM PDT


Posted by: SpiritusSanktus

Posted by: Spartan2447
Okay, just got an email from the BBB and they're sending my complaint to Microsoft

Now to play the waiting game again
Same here, although it said Microsoft has until November 22nd to respond. I hope it's before that.


Until the 22nd? I just got an email response from them a minute ago asking what time for them to call me so I told them later tonight. Better get my business voice on

  • 10.08.2010 1:27 PM PDT
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Ok, but say they try to charge you for the console they send you, but they cant because the card has insufficient funds, or is canceled for example?

so what are you saying? keep both consoles?

  • 10.08.2010 3:47 PM PDT

N0 Seoul

Unplug the back of your xbox for about 5 minuets. Your xbox should work fine after.

  • 10.08.2010 5:12 PM PDT

Leader of Black Widow. If interested in Joining Message me.


Posted by: Skwisgaar666
Every game I have reads fine but Reach will not load. No scratches and it won't even get to the point where I can install it to the HDD. It even came up as a DVD a few times...

Urk: If you are experiencing disc read errors with Halo: Reach, please contact customer support at 1-800-4-MY-XBOX and report the issue. As soon as we have more concrete information, we'll update this thread with the next steps.

Havnt read ALL the posts but this WORKS WITH DISCS WITHOUT SCRATCHES THAT WONT READ!

1) With game on, take disc out.
2) turn game off
3)push the disc tray, put disc in
4) with game left on push tray on and REALLY, REALLY FAST take disc out and turn game off
Remember you must do step 4 REALLY FAST like 2 secs fast.
Put disc in.
Reason it works? The laser that reads discs resets, have a nice day(works for me everytime)

  • 10.08.2010 7:29 PM PDT

Yeah me too.

[Edited on 10.08.2010 11:47 PM PDT]

  • 10.08.2010 11:45 PM PDT


Posted by: Spartan2447

Posted by: SpiritusSanktus

Posted by: Spartan2447
Okay, just got an email from the BBB and they're sending my complaint to Microsoft

Now to play the waiting game again
Same here, although it said Microsoft has until November 22nd to respond. I hope it's before that.


Until the 22nd? I just got an email response from them a minute ago asking what time for them to call me so I told them later tonight. Better get my business voice on
Yeah I got an e-mail from them today too. Hopefully I get this all sorted out tomorrow when they call me.

  • 10.08.2010 11:47 PM PDT

.

I am having same isue I thought I isolated it to the hard drive because when u play without the hd in I can play the whole campain with no problem when I put it back in it freezes. Bought new harddrive and still freezes then replaced disc and still bad


I have concluded that the problems I have only happen when hd is pluged in and have gried both a 20 gig and a 60 gig hd with no luck realy mad as I have a 4s team waiting and a lan party to go to on 23 damnit

I have an arcade console from 06

  • 10.09.2010 12:02 AM PDT

Hi im Jacob, I LIKE HALO!!
I Complete most Daily Challenges and Some Weeklys
Plus, I Play Minecraft with H4GU3 13, iNaRKoTiCzZ v2, and oO Z4C 228 Oo

This, happened to me, it said it was a movie ;')

  • 10.09.2010 12:59 AM PDT

I had almost the exact same problem. I have exchanged discs twice now (i'm on my third reach disc) and have had the exact same problems every time. All three discs had a weird splotch on it and none of the discs worked.

  • 10.09.2010 10:47 AM PDT

Yeah guys problem....I was a little busy yesterday and I missed the call from Microsoft. I told them to call me back at 8 but they didn't so I told them to call me on Monday or should I just call them back?

  • 10.09.2010 8:18 PM PDT


Posted by: Spartan2447
Yeah guys problem....I was a little busy yesterday and I missed the call from Microsoft. I told them to call me back at 8 but they didn't so I told them to call me on Monday or should I just call them back?
I'd probably just wait.

  • 10.10.2010 12:34 AM PDT

J23: Ready 4 Anything
We must move forward. Learn, Improve, Evolve

I've tested it without my hard drive being in and it doesn't happen. Well doesn't happen as frequently would.It would probably happen once in a while instead of after every game. It's not a complete fix but allows you to play a bit more. So use a USB or Memory Card to save your profile and relevant content and play Halo Reach without your Hard drive if your suffering from the Unreadable Disc error

  • 10.10.2010 12:56 AM PDT

J23: Ready 4 Anything
We must move forward. Learn, Improve, Evolve

Posted by: SilkenRagnaarok
I had almost the exact same problem. I have exchanged discs twice now (i'm on my third reach disc) and have had the exact same problems every time. All three discs had a weird splotch on it and none of the discs worked.

You do know it's not a disc issue it's a console issue. So don't replace disc it's just a waste of time. It only effects some consoles. Maybe getting the new xbox360 slim is a better idea. It doesn't get this error. I've tested it on a console from 07 and it gets the error. But when I tested the same copy of Halo Reach on the New Xbox360 Slim it didn't pop up with the error message

  • 10.10.2010 12:59 AM PDT
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my xbox has been away for over 3 weeks now and it still hasn't come back yet. Ms is too cheap when it comes to shipping.

  • 10.10.2010 4:11 AM PDT

dont wait till you are too old to say you wish you had,....instead accomplish your dreams grow old and say im glad i did

guess ill throw my .02 in...

im an old time gamer,ive been in xbox since it launched.
like most of you,ive spent obscene amounts of money on games and systems.

ive been thru 10 xbox360-s since launch and micro$oft sux period.
10..times like at least 200 apiece..do the math...

their warranty repairs were a joke two of them actually didnt work right out of the box from the repair center :O ..makes you wonder just exactly wtf they are doing in that repair lab

i still have two out of warranty -play dvd- systems sitting around...one of thems a repair job already...rolling my eyes..

you know,you throw in any game and it doesnt recognize it...
they want me to pay over a 100 apiece to have them " fix " them..yeah right..

the last good one i had,started doing the close tray thing,even tho the tray was closed..yay me...smack...open tray...smack!..open tray..smack!..play game..o what fun...

i finally ended up spending another 300 bux on ebay and buying a new slim with halo reach.

again,micro$oft sux mad azz...their warranty is a joke...and their customer satisfaction is a sham...all they care about is the Almighty Dollar.....just sayin..

so those of you who are waiting for them to make it right..better off making things happen yourself eyh...

  • 10.10.2010 8:18 AM PDT