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Posted by: Mugdubz
Posted by: urk
Posted by: Mugdubz
So do i need to call MS again after i was told there is nothing they can do?
Yes. They may not be able to supply you with an immediate resolution, and each case may require a different support approach, but no matter the case or ultimate resolution, you should be calling 1-800-4-MY-XBOX begin_of_the_skype_highlighting 1-800-4 -MY-XBOX end_of_the_skype_ highlighting, registering a support claim, and recording your case ID.
I know it sucks to buy a game and not be able to play it. Please bear with us.So on my seventh call to 1-800-4MY-XBOX i was finally sent to an escalation specialist. He told me "We do not have proper troubleshooting for Halo Reach." Turns out i need to send in my 360. Because my launch console is no longer under warranty it will cost me $119. I told him i haven't had this problem with any other games and $119 sounds like a lot to play a game i just paid $80 for. He gave me a reference number and said to call if I change my mind. Awesome.I went thru the same bull-blam!-. I told the "escalation specialist" that if that was the case I'm sure they wouldn't argue if I just went and bought another console. His response, in his native Indian tongue, was "the decision is entirely up to you, sir." Yeah....right. Thanks for selling me a product that doesn't work as promised. You guys got away with it for ODST. Hopefully, it won't slip by again.
Just for the record this is my situation:
When trying to load a game it will either a)say the disc is unreadable or b)load and freeze within minutes while playing. The video freezes first and the audio stops a few seconds after the video freezes. When I press the guide button, it still makes the noise but nothing changes visually and there is nothing else I can do.
The problems persist when the game installed to my HDD. Nothing changes when I used a different HDD or none at all. I've also tried clearing the cache on both HDDs (120GB and 20GB).
I have gotten the "green screen" as mentioned in a previous post when first trying to load the game (as it fades away from the dashboard).
Essentially, the game is virtually unplayable in my first generation Xbox, but works perfectly in my roommate's recently bought Arcade. I bought a lens cleaner and ran it, but it fixed nothing. In my experience, the problem lies with the game and first generation Xbox 360s. Oddly enough, I had the same problem with ODST.
Sorry everyone for the long post, but I want to help as much as I can. I'm hoping someone at Bungie or Microsoft will find this information useful. And here's to hoping they can find a fix!