Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Posted by: halofans1177
So like really.....I'm going into gamestop first to try to get a new one if they don't give me one THEN I will call if they want me to send ANYTHING in omfg I will be hurting someone(AKA little brother :O) Such a pain in the butt. I get the game can't play it for long because I got work and school finaly get some time to myself AND ERROR WTF! Disc Quality is falling to crap now lets go back to cartridges they never seemed to let anyone down and if they did it was one quick blow into it and it was fine. (if thats how you spell it :O)

So true. Loved my n64 that thing never failed me :'/

All you had to do was blow it and it would do anything you wanted.

  • 09.15.2010 6:47 PM PDT


Posted by: StalinIncarnate
on the phone with support now


tell us what they say

  • 09.15.2010 6:47 PM PDT

make sure that you demand that it is repaired for FREE as others are getting the same deal... if they won't budge ask to speak to someone else... someone higher up, the supervisor even about the issue cause they can't make you pay for a repair when all the other games work on it anyway

  • 09.15.2010 6:49 PM PDT
Subject: Disc Not Reading (Current Support Path on Page 35)

Digging Foxholes by Profession
Accept No Substitutes

I had to leave to take care of things...
Posted by: The Meta88

Posted by: DeltaFiveZero

Posted by: The Meta88
Whats "getting the word out" gonna do? i mean im sure its on Xbox forums its on bungie forums its on fan sites(most likely).

Not to mention bungie and Xbox are probably getting flooded with calls from very angry PAYING CUSTOMERS!!

fix this. For the last halo game from bungie dont screw up.
The more commotion is being made about it, the bigger a problem these people realise it is, and the more in their interest it is to fix the problem.

If several hundred or maybe even several thousand people were having these problems, it would likely be very back burner because those numbers pale in comparison to the millions of sold copies. But the more commotion is made, they start to realise how many people are being affected (and I don't know how many that is, as it could be anywhere from tens of thousands to a million - MANY people would not think of searching the internet for a solution) and they want to fix the problem, lest they lose money for it and possibly even get dragged into a lawsuit.


thousands of people being a back burner problem tells me that they just dont care. if its in the thousands then there is a problem.

I have a feeling by this weekend its really gonna get bad. Because currently a lot of people still may be in school and just waiting for the weekend to get any good time to play let alone buy the game. if this second surge of purchases results in roughly half having this disc unreadable problem then they will have a serious problem. Something that needs to be fixed now. Not when a million people complain.
You're right, its not what SHOULD happen, but Microsoft is corporate. Unlike Bungie, they don't care. And it cannot be Bungie's fault. Granted, perhaps they should have done more testing, but depending on the nature of the problem, its most likely an error on Microsofts end, having to do with Disc Production or their Console Hardware. Regardless, thats why its important to get the word out. If you make a bigger deal of it, it recieves more attention - thats universal.

And i'm one of those people. I'm hesitant because I have a Release-Model Xbox (White case, Silver tray) and I recieved my copy of Reach on the fourteenth, but can't fire it up until Friday.

Posted by: Acerad22

Posted by: urk

Posted by: In SorteDiaboIi
Thanks Urk. =)


Don't thank me yet. These issues tend to take time to resolve. We'll likely have to wait longer than we want to. :(

We'll stay on top of it though.


like weeks? Months?
Unfortunately, they don't know.

Posted by: The Meta88
Something that is annoying me is that people are saying this is microsofts fault. it isnt. Bungie has Xbox 360ies to work with the whole time. if at anytime it doesnt work they need to go back and fix it. I do not see how this problem could of gone unnoticed till release.

Are just fewer people having this happen then we think? it just seems odd.

Again. Im only being so active because I do not want to waste 80 bucks this weekend. so urk. can you gaurantee i will not waste 80 bucks? that I should be safe?
Posted by: nd4speed348
I'm having the same problem, I find it hard to believe NO ONE who beta tested this game in the company had this problem. I mean... how can you release millions of copies of a video game and NOT thoroughly test it on every combination of console, hard drive, etc...

That would be one of the worst oversights by a company that produces SOFTWARE. Testing on every platform should have raised the issue.

I'm in the same boat as that other guy on here who is on their third repaired console. 2 RROD in the past and now I have a console marked on the back as "Service Date: 2009 05 09" so it should have the newer hardware?

Funny, this happened when I got Halo 3, the RROD sidelined me for 3 weeks! Weak..
I don't want my money wasted either. But look, you can't blame this entirely on Bungie, particularly when they don't know the nature of the problem. And being a developer under Microsoft's wing, they probably have nothing but Xboxs with the NEW chipsets and none of the older, faulty ones that release console owners would still be using. They didn't have old equipment, and because the idea between Xbox models is compatibility, they didn't have any reason to suspect these types of issues would arise. So if it falls to the feet of Bungie, there was nothing they could have done. The story is different for Microsoft, who certinally has a history of dropping the ball.

Posted by: UnityIsPower
I got a question... does it really cost that much more money to make the disk in america? .... just a thought.
If it wasn't easier to do it in foreign countries, they wouldn't bother. But the American Dollar goes a bit further over there, so yes, they can manufacture things over there at reduced cost, so they do. You'd think they'd manage to keep up quality control.

Posted by: AusGreenLantern
it can't be a hard drive problem because I recently bought a 250G and i tried a few of my games and they all worked flawlessly and they were loading from the hard drive so i don't know about that but then again everyone is having different things so maybe in your case it is a hard drive issue but still...

-blam!- this -blam!-.... come one I need answers and microsoft sure as hell haven't given any yet
If it IS a Hard-Drive problem, then you wouldn't be affected. The problem only seems to be with the old-generation hard drives. Which is not what you have now.

Of course, if you're still having trouble, then either there is more than one problem floating around, or it is not Hard-Drive Related.

<<<<<>>>>>
Anyway, I just hope everyone gets some closure to this. Either there needs to be a Patch to solve this problem, or everyone affected needs to recieve a fixed Xbox at the expense of Microsoft, which, yes, IS fair seeing as how its their faulty equipment. Granted, anyone out of warranty gets screwed there, but taking things to court can always fix things...

  • 09.15.2010 6:49 PM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).


Posted by: Acerad22

Posted by: StalinIncarnate
on the phone with support now


tell us what they say
Just explain everything that happens and make sure to tell them that all of your other games work flawlessly.

  • 09.15.2010 6:50 PM PDT

All you had to do was blow it and it would do anything you wanted

thats the advice mothers give their daughters too

[Edited on 09.15.2010 6:54 PM PDT]

  • 09.15.2010 6:50 PM PDT

The only explanation that makes sense to me is low quality components in the xbox, in both old and new versions. Reach being a new game needs a 100% out of the hardware.

Also the older xbox's are more prone to failure simply because they are old, and not because of any inherent incompatibility, Bungie would have tested the game on all iterations of the console.

[Edited on 09.15.2010 6:53 PM PDT]

  • 09.15.2010 6:52 PM PDT

Digging Foxholes by Profession
Accept No Substitutes

Posted by: halofans1177
So like really.....I'm going into gamestop first to try to get a new one if they don't give me one THEN I will call if they want me to send ANYTHING in omfg I will be hurting someone(AKA little brother :O) Such a pain in the butt. I get the game can't play it for long because I got work and school finaly get some time to myself AND ERROR WTF! Disc Quality is falling to crap now lets go back to cartridges they never seemed to let anyone down and if they did it was one quick blow into it and it was fine. (if thats how you spell it :O)
Well I entered gaming in the age of DVDs, but Cartridges cannot match the speed or storage capacity of a DVD.

  • 09.15.2010 6:53 PM PDT


Posted by: AusGreenLantern
this is really really bad for bungie and microsoft... they may actually need to do a recall on all their copies and then replace all reported faulty consoles free of charge... that really should fix everything right?...
I'd be happy with a patch and a broken helmet to show i survived The Fail of Reach.

  • 09.15.2010 6:56 PM PDT

The problem is no matter how good a care taker you are of your disk you will get a little cut here and there just from taking it in and out. That is the biggest problem with disks. And so help you if you drop it once then the games preformance drops a good 20%.... PS disks are stronger and more stable then these thin crappy ones now. My Cod disk is falling apart now because it said "Made in Mexico" And god knows what they made the disk out of down there.

[Edited on 09.15.2010 6:58 PM PDT]

  • 09.15.2010 6:57 PM PDT

I know we waited a long time for this game but the only thing we can do is wait.
Bungie and Microsoft know about the issue and looking into it.
complaining and threatening them for refunds or whatever isn't going to make them go faster.

I know that when I made my drawings to help someone out for free, a bit it got wet when the post guy was delivering it and like 3 - 5 cm of it was ruined. He was complaining so I told him to do it himself, I spent so long in making it.

I don't actually think it's Bungie's fault (unless they made the discs) because I would've thought that they gave it to their publishers (Microsoft) to publish the game on discs.

  • 09.15.2010 6:58 PM PDT

At Mugz
hahahaha that was epic :O!! I might steal this line and use it on forums now.

[Edited on 09.15.2010 7:00 PM PDT]

  • 09.15.2010 6:58 PM PDT

they could send me a spartan suit to wear around the place with helmet as well... lol i'd be happy with that, and then i'd buy one of the halo laser tag games from the shops and run around the shopping mall pretending I have a plasma rifle, lol PEW PEW PEW!!!!!

hahah good times.... now gimme my console Farken

  • 09.15.2010 6:58 PM PDT
Subject: Disc Not Reading

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|.==,-.~;. ____:._______ __’__’__’_ _ _\=
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bump

  • 09.15.2010 7:00 PM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

I think what everyone wants firstly is an actual official statement from Bungie or Microsoft about the problem... we know that they know, but we need something concrete from them.

  • 09.15.2010 7:01 PM PDT

Digging Foxholes by Profession
Accept No Substitutes


Posted by: FalconBladeX
The only explanation that makes sense to me is low quality components in the xbox, in both old and new versions. Reach being a new game needs a 100% out of the hardware.

Also the older xbox's are more prone to failure simply because they are old, and not because of any inherent incompatibility, Bungie would have tested the game on all iterations of the console.
Reach was designed from the ground up to work on the Xbox 360, and to wrench the maximum performance out of it. But being under Microsoft's wing, MS likely made sure that Bungie was outfitted with working, if not completely new gear, when they can't really get their -blam!- together with their consumers.

And the Xboxs are not going to have these types of failures for being a few years old. I still have an original Xbox that works excellently (though they were made to much higher standards, it seems). The fact of the matter is, when they released the original Xbox, people started having problems. So they got a new chipset together, started producing the Xbox 360 Elite with the new chipset (which was marketed as just being kind of cooler) and gave the new chipset to people with problems that would send them in, and at a price were they without warranty.

  • 09.15.2010 7:02 PM PDT
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  • Noble Member

Oly Oly Oxen Free, All out in the free, We're all free.


Posted by: Mugdubz

Posted by: AusGreenLantern
this is really really bad for bungie and microsoft... they may actually need to do a recall on all their copies and then replace all reported faulty consoles free of charge... that really should fix everything right?...
I'd be happy with a patch and a broken helmet to show i survived The Fail of Reach.


Haha 40+ pages of worrying that my copy won't work either come Friday and finally this makes me laugh. I can see the "I Survived the Fail of Reach" Facebook groups already.

  • 09.15.2010 7:04 PM PDT
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Posted by: Acerad22

Posted by: StalinIncarnate
on the phone with support now


tell us what they say
Free courtesy repair. 2-3 week turn around time. ::shrug::

  • 09.15.2010 7:06 PM PDT

I Survived the Fall Of Reach and all i got was this lousy shirt...

[Edited on 09.15.2010 7:08 PM PDT]

  • 09.15.2010 7:07 PM PDT

sucks to be you!

  • 09.15.2010 7:09 PM PDT


Posted by: DeltaFiveZero

Posted by: FalconBladeX
The only explanation that makes sense to me is low quality components in the xbox, in both old and new versions. Reach being a new game needs a 100% out of the hardware.

Also the older xbox's are more prone to failure simply because they are old, and not because of any inherent incompatibility, Bungie would have tested the game on all iterations of the console.
Reach was designed from the ground up to work on the Xbox 360, and to wrench the maximum performance out of it. But being under Microsoft's wing, MS likely made sure that Bungie was outfitted with working, if not completely new gear, when they can't really get their -blam!- together with their consumers.

And the Xboxs are not going to have these types of failures for being a few years old. I still have an original Xbox that works excellently (though they were made to much higher standards, it seems). The fact of the matter is, when they released the original Xbox, people started having problems. So they got a new chipset together, started producing the Xbox 360 Elite with the new chipset (which was marketed as just being kind of cooler) and gave the new chipset to people with problems that would send them in, and at a price were they without warranty.


Thanks, reading that gives me hope, my xbox was manufactured in 2006, but I got it in 2009 as a replacement under warranty.

I have my fingers crossed, I just checked my order status and my limited edition game is going to get here tomorrow.

[Edited on 09.15.2010 7:11 PM PDT]

  • 09.15.2010 7:10 PM PDT

Is it ironic that this Halo game doesn't work on my HALO 3 xbox...?

  • 09.15.2010 7:10 PM PDT

Does the game work ont the slim or not i dont undersatnd will some one pm me or reply plz thanks

  • 09.15.2010 7:15 PM PDT


Posted by: SmallestGorilla
Does the game work ont the slim or not i dont undersatnd will some one pm me or reply plz thanks


It should most probably, but not for sure, a few people have posted that they're having problems even on slims.

  • 09.15.2010 7:17 PM PDT

there has only been 1 case of someone having trouble on a slim console so i would say that you would be absolutely fine

  • 09.15.2010 7:17 PM PDT