Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading (Current Support Path on Page 35)
  • Subject: Disc Not Reading (Current Support Path on Page 35)
Subject: Disc Not Reading (Current Support Path on Page 35)

I got my copy in Queens, New York. Ahh....anyone remember the days when you could just buy a game, pop it into your PS2/xbox/gamecube and it would work like a charm with no problems? To this day my PS2 and original xbox work flawlessly with no problems whatsoever....Microsoft is just so cheap that they downgrade the parts and give it a shiny exterior

  • 09.16.2010 3:41 AM PDT
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Does Cortana have a foot fetish?


Posted by: Spartan2447
I got my copy in Queens, New York. Ahh....anyone remember the days when you could just buy a game, pop it into your PS2/xbox/gamecube and it would work like a charm with no problems? To this day my PS2 and original xbox work flawlessly with no problems whatsoever....Microsoft is just so cheap that they downgrade the parts and give it a shiny exterior
Yep I used to leave my ps1 and n64 on for days on end with no problem...This is just unacceptable If halo was on the ps3 you can guran god damn tee I wouldnt have an xbox 360

  • 09.16.2010 3:44 AM PDT

just got off the phone with a very courteous microsoft employee; getting free repair even though i'm out of warranty.

  • 09.16.2010 3:56 AM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

removed.

[Edited on 09.16.2010 3:06 PM PDT]

  • 09.16.2010 4:12 AM PDT
Subject: Disc Not Reading (Current Support Path on Page 35)

I am a guy who failed to install Reach yesterday.
Today, I tried again and failed.
But, I stand my console and try to install,
I completed to install Reach disk!
I wonder it is helpful for any of you,
but it is worth to stand your console
if you have your console lay along.
Sorry for my poor English.

  • 09.16.2010 5:05 AM PDT

Mine has been installed since the first time I placed the disc in the drive.
I was playing online co-op with a friend yesterday and it worked PERFECTLY up until after mission 6, when it suddenly gave me the DRE as it tried to load 7.

Now I can play multiplayer perfectly (so far), but I'm really frustrated at not being able to finish the campaign.

  • 09.16.2010 5:34 AM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

< Just because you can, doesn't mean you should. The internet is a privilege not a right >

Well, I was previously posting about my game freezing up on "The Pillar of Autumn" level. I managed to get to the final save point in the level (after several freezes early on, and halfway through) and it froze yet again. I decided to give up for the time being and play multiplayer... multiplayer works fine (didn't try Firefight).

I decided to play some solo campaign on Heroic (I was playing coop before hand) expecting I'd at least make it to "The Pillar of Autumn" again before experiencing an issue, but sure enough BAM freezes up on the second save of the first level. This time it froze up then read "Disc Error". So I've narrowed it down (quite obviously) to faulty disc or disc drive as many people have been saying.

The disc looks flawless, and I cleaned it and my laser. I tried it again and sure enough the same problem re-occurred. So as a last resort I will be returning the game and getting a new copy. I'll post again on whether this is a fix or not.

EDIT: Note that these problems occurred both when the disc wasn't installed, and after I installed the game on my hard-drive. Also, the problems occur both when I am doing nothing taxing on the Xbox, AND when the game is saving, an event is progressing the story etc...

For those curious, I am running the Special Edition (one with the journal and patch) and am running it on what I believe to be a first gen machine. I say this because my original box which WAS first gen got RROD and was either replaced or repaired by Xbox (don't remember specifics, this was a few years ago).

If anyone has been in contact with Xbox or Bungie employees (or anyone helpful) and has a solution for me, or advice, PLEASE send me a message on here. I would GREATLY appreciate it.

Hope you enjoyed my novel,

Good hunting.

EDIT: Just noticed the tip to call Microsoft Support on the first post. I'll give that a shot as well when I wake up (I work nights, so I sleep most of the day). I'm willing to troubleshoot with people.

EDIT: Also been informed to try clearing your hard-drive cache. Gonna give that a shot once I get the replacement copy (if the problem keeps occurring).

[Edited on 09.16.2010 5:48 AM PDT]

  • 09.16.2010 5:35 AM PDT

first disc had DRE so exchanged for new one, same problem. Cleared memory cache (go to memory, press 'Y') and was able to progress thru game. still had issues however. Game froze several times, after dying I was returned to beginning of mission instead of checkpoint. Went into memory to try and delete all halo:reach data but was unable to even find a save file for the game on the drive. Huh?

I have blood in my fingernails from scratching my head!

  • 09.16.2010 6:13 AM PDT

One thing remains unclear to me: IS IT THE DISC OR MY CONSOLE OR BOTH!?!

  • 09.16.2010 6:16 AM PDT
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I think mines starting to do that! GamepLay is very sluggish when too much is going on it states freezing up! i know its not my console beacuse i just bout the brand new halo reach xbox! grrr fml, i give this game an 8.5 as of right now

  • 09.16.2010 6:20 AM PDT

This is so stupid, i mean how is it that after this much time now, how can microsoft not be doing something about the problem, i have gotten into contact with someone with microsoft through the forums so hopefully that won't be a dead end but it's been long enough for bungie to possibly have something to say about it you would think but maybe since they're no long with Microsoft then maybe they really don't have to give a damn....

But for MS to not even come out with a statement or anything is just -blam!- RUDE!! and a smack in the face to all the dedicated and loyal customers who are holding onto some kind of hope that there will be a patch of sorts to fix this problem and there is not even any concrete evidence to suggest there even is going to be. So i just say that if you're able to organise free repair go for it... unless you have a new slim because that would be totally -blam!- up but hey if you want reach that much as i'm guessing you would, then send the thing in just so MS have to spend time and money on the issue and maybe they'll realise that they totally -blam!- it up royally!!!

PS... sorry bout the little wall of txt there

  • 09.16.2010 6:46 AM PDT

I have a Xbox 360 Elite (120gig) bought about a year ago. Had no problems with it at all. Bought Reach today, put it in, and during the first FMV it red ringed. Now even without the game in it is freezing up after a few minutes (But no red ring).

Did Reach break my console? I was playing Limbo and GoL yesterday with no problems....

  • 09.16.2010 6:56 AM PDT

Remember Kitchen #8 | 1/27/07
Secular Sevens | A place for freethinkers and secularists
-----------------------------------------
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It worked fine the last few days but today it acts like there isn't even a disc in the tray.

EDIT: I decided to test whether or not my xbox could read any discs, so I popped in ODST and it read it fine, then I put Reach back in and it read it fine. Not sure what was going on.

[Edited on 09.16.2010 7:06 AM PDT]

  • 09.16.2010 6:58 AM PDT


Posted by: AnguishedPeach
I'm having problems with Reach aswell. The first time i fired it up after installing it into the HDD the first intro was looping over and over. Couldn't get into the in-game cinematics part.

I then took the disc out to see if there was any marks on it and it was totally fine. I tried again and i got the green screen after the loading icon, not even getting to the main menus.

Since my warranty had voided ~1½ years ago i opened it up and tweaked the dvd's laser potentiometer without any luck. Now i'll try to get a new copy and see if the problem really was in the disc itself.

PS. Using the Xbox Pro version with 20GB. Been fixed atleast 3 times under warranty - once for replacing the DVD-drive and twice for RROD.

Even though my warranty has voided, i rang Microsoft support and after talking a while with the lady, she said that she can arrange me a free repair despite the warranty.

I recommend you all calling too if you're having problems.

  • 09.16.2010 7:01 AM PDT

wow official tgread

  • 09.16.2010 7:04 AM PDT

I got the same problem with 2 brand new discs. Reach is the only one giving me issues. It only gets to the first cinematic, sometimes it repeats the first cinematic over and over, I get an error after a multiplayer game sometimes. The loading screen seems to be the thing doing it. It only happens to me durning a transition never in the middle of something.

  • 09.16.2010 7:16 AM PDT

Hate to say it but yeah may aswell send the Xbox's in if its a free repair they offered it to me and my warranty expired back in 08, so if it wasnt reach it was bound to be something else, guess i'll just have to play PS3 and PC before i can get owned online by everyone whos played for two weeks.

  • 09.16.2010 8:01 AM PDT
Subject: Disc Not Reading
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Just another reason why I will be playing all future Bungie games on either PC or PS3!!! Horray for Bungie independence!!!

  • 09.16.2010 8:04 AM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

I just wanted to share my experience on the phone with Microsoft support which brought into light some very pertinent and interesting information.

So I just got off the phone. I spoke with a nice guy at the support line who gave me the official response of, "you're going to have to send in your xbox. I can take care of the order if it's within warranty or I will forward you to the engineers who will process the order if out of warranty, both free of charge.: I told him I was not interested in sending away my box for potentially 4 weeks as it plays all other games just fine and would like more clarification on what would actually be done to the box if I actually would send it in. He forwarded me to the engineers.

I then spoke to an engineer named Chuck. After a lengthy conversation of him explaining that my console was not 'supported' by Halo Reach [if I'm not mistaken, the Halo: Reach box says its a game for Xbox 360...] I quickly delved into more questions. I asked what exactly was not supported. He said the box needed to come in to be 'updated.' Aha, now we're getting somewhere. So first, I asked, "So after sending in the box and you guys 'update' it, the boxes are confirmed to be playing Halo: Reach without any issues?" He told me to hold to confirm that he wasn't giving me any incorrect information. He then came back and said, "Yes it seems to have resolved issues in the boxes that have come back." OK, baby steps, I said to myself. I then asked what they would literally physically be doing to the box upon receiving it to fix this issue; would they be soldering on a new component? Would they be replacing a board or an electronic? He replied, "No, we would be issuing an update which would allow compatibility." !! I said, "So am I to understand, then, that this update is a firmware or software update and not any hardware alteration?" To which he replied, "Correct, it is a firmware update, I believe." A FIRMWARE UPDATE.... SOO, I asked, "So if it is a piece of firmware/software and NOT HARDWARE, it is entirely possible for this update to become publicly available in the days/weeks to come?" He said he could not comment on a if it was or a time-frame.

So in short, after understanding that there is nothing they are physically doing to the hardware upon receiving the xbox's to fix the Halo: Reach issues I have decided (and told him) to wait to see if the update becomes publicly available over xbox live.

Examining everything that has happened, I now believe I understand the current state of affairs and can make an educated guess as to what will happen; Upon receiving alarming amounts of reports of issues with Halo: Reach, Microsoft quickly decided to allow people to send in their boxes, whether in warranty or not, while they figure out the best way to fix the issue on a larger public scale. THEY NEEDED a response for those people who are demanding a fix immediately before they have tested and can issue the update for everyone. Halo (and Bungie) is not only a money making machine but also Xbox's flagship intellectual property and I cannot believe they won't be putting this fix on xbox live in the days/weeks to come. As to why it is not there already but simultaneously being successfully utilized by engineers internally on boxes sent in, I cannot speculate.

Thus, I will not send my Xbox in and will see if we hear something shortly. There is clearly a disconnect between Bungie and Microsoft, which on a certain level, is to be expected as they are two different companies. Furthermore, I'm sure that Microsoft owning the IP for Halo while Bungie is the developer only further fogs the issues and bureaucratic chain of command which holds the deciding power of when and how to fix this. My love for all things Bungie has not ended, despite how horribly disappointed I am for being unable to play the game at this time. I have been a Halo fan since launch of Combat Evolved (and even enjoyed ONI back in the day) and I won't resign my love and dedication just yet. After all, it's Halo. End.



[Edited on 09.16.2010 8:09 AM PDT]

  • 09.16.2010 8:06 AM PDT

I hope they just have to send us updates.

Thanks for that post :)

[Edited on 09.16.2010 8:17 AM PDT]

  • 09.16.2010 8:17 AM PDT

Is a software update even going to be able to fix this?

  • 09.16.2010 8:25 AM PDT

I'm hoping an update is all thats needed.

  • 09.16.2010 8:29 AM PDT

I would think its the disk. My copy of Reach only gets the disk read error when I try to play campaign. I've been playing online matchmaking ever since so it can't be the console if I can do that

  • 09.16.2010 8:29 AM PDT

Shot in the dark here, but other than locking up what happens when a game crashes? I am just wondering if the Disc Unreadable could be the catch all for game errors. If it is a firmware/software issue as suggested elsewhere in the thread, then it makes sense.

  • 09.16.2010 8:36 AM PDT

Hope we get an update on the situation soon.

  • 09.16.2010 8:46 AM PDT