Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Wow in there microsoft says only a small amount of people were effected......umm from my friends list and this forums I can see that this problem was FAR FROM SMALL MICROSOFT. Microsoft has just made a name for itself "The Cover up" bravo

  • 09.16.2010 12:42 PM PDT


Posted by: KingGoomba19

Posted by: KingGoomba19
GOOD NEWS EVERYBODY....

http://kotaku.com/5640070/microsoft-responds-to-halo-reach-di sc-read-errors

MS HAVE DEALT WITH THE ISSUE AND YOU CAN NOW CALL 1-800-4-MY-XBOX
AND THEY WILL DEAL WITH THE PROB! Sorry for caps!
Urk, Please post the link for everyone! Thanks!

If their trouble shooting has to do with sending my console in I'm going to hang myself :|

  • 09.16.2010 12:43 PM PDT

Hey when your done talking to them let us know whats what now please
Posted by: UnstableProject

Posted by: KingGoomba19

Posted by: KingGoomba19
GOOD NEWS EVERYBODY....

http://kotaku.com/5640070/microsoft-responds-to-halo-reach-di sc-read-errors

MS HAVE DEALT WITH THE ISSUE AND YOU CAN NOW CALL 1-800-4-MY-XBOX
AND THEY WILL DEAL WITH THE PROB! Sorry for caps!
Urk, Please post the link for everyone! Thanks!

If their trouble shooting has to do with sending my console in I'm going to hang myself :|

  • 09.16.2010 12:43 PM PDT
Subject: Disc Not Reading

Can anyone clarify these disc "blotches"?

While my Reach seems to be working so far (crosses fingers), I have noticed a few oddities:
1) Disc has visible blotches (i.e., darker colored areas on the data side of the disc).
2) 1st cutscene has some serious lag, right as the spartans are moving out of the room they are in.
3) Sometimes checkpoints lag, or literally stall the game for a few seconds.
4) Some graphical choke/lag on some missions.

I know this might not be the right place since some (most) of you here are unable to even play the game, but if anyone could shed some light onto these issues, I'd be grateful. Not sure if I should be exchanging my disc or not.

*Note: Game has been copied to the HD, and is still experiencing these issues.

  • 09.16.2010 12:44 PM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

I'll try and type as fast as i can while im hanging from my rope.

  • 09.16.2010 12:47 PM PDT

Finally got an email back from Xbox support. They claim my system needed to be sent in for service. I called with my service ticket #, and after a lengthy conversation I was sent to an escalation specialist, who told very similar information that Smashbros received.(Smashbros-Thanks btw!) I asked some questions and it appears it is some kind of firmware update. I asked why do I have to send this in to get a firmware update, and not get it over XBL. She said some BS that at this time the number of customers receiving this error is small and not widespread. REALLY!! I refused to send in my working system for service, just to play their broken game. I can live without it. I returned my third copy for a refund and moved my remaining preorders to the PS3. This is ridiculous.

  • 09.16.2010 12:54 PM PDT

For the record, at least SOME of the problems here are due to bad discs. I just returned my copy to gamestop and got a copy from a shipment that arrived this morning and everything works fine. According to the person at Gamestop, they think they just got a bad batch of discs.

Here's a little more info on my problem to help people out:

I was unable to even load Reach at all, while any other game loaded fine. When Reach was in my xbox, it would just say "Play DVD" rather than "Play Halo: Reach". If I hit A and tried to play the dvd, I'd just go to the Xbox 360 screen with the play, pause, rewind, etc DVD button menu. Exchanging discs fixed the problem.

  • 09.16.2010 12:57 PM PDT

Hey lady, we're ready for your DVDA shot!!


Posted by: UnstableProject

Posted by: KingGoomba19

Posted by: KingGoomba19
GOOD NEWS EVERYBODY....

http://kotaku.com/5640070/microsoft-responds-to-halo-reach-di sc-read-errors

MS HAVE DEALT WITH THE ISSUE AND YOU CAN NOW CALL 1-800-4-MY-XBOX
AND THEY WILL DEAL WITH THE PROB! Sorry for caps!
Urk, Please post the link for everyone! Thanks!

If their trouble shooting has to do with sending my console in I'm going to hang myself :|


So yeah, I just called MS support for the fourth time and I was told the only thing I can do to resolve this issue is send in my 360. I asked if there was plans for releasing a patch or some kind of firmware update and was told the only way to fix my 360 so I can play Reach is to send it in. I can't believe this crap!

  • 09.16.2010 1:00 PM PDT

Did you notice anything odd about your disc? Blotches, scratches, etc.? Do you have the blotches on your disc now (the working one)?

[Edited on 09.16.2010 1:10 PM PDT]

  • 09.16.2010 1:09 PM PDT

I am going to do the same thing even as big of a halo fan as I am this is a low blow.

  • 09.16.2010 1:11 PM PDT

This is pretty bogus. I read somewhere in this mess about someone having problems with cut scenes. I get caught in a loop where they keep playing over and I can't skip out. If i do get into the level, sometimes when i die, instead of loading the checkpoint in goes to the very beginning cut scene. It's like Iron is always turned on. I beat the game but only received credit for maybe four or five levels because of having to save and quit and load from a rally point. Even then, I have to make it through the rest of the level without dying sometimes. Blah

  • 09.16.2010 1:12 PM PDT

Can't they either

A) Release an update to sort this out, or
B) Release the update via thew marketplace, like BFBC2, so we can download it to our hard drives etc.

Why do I have to send it off for 1 game, when in all fairness, COD is sitting next to my xbox playable?

  • 09.16.2010 1:17 PM PDT

Hey lady, we're ready for your DVDA shot!!


Posted by: MrEvans
Why do I have to send it off for 1 game, when in all fairness, COD is sitting next to my xbox playable?


Exactly, this isn't right.

  • 09.16.2010 1:21 PM PDT

A bad batch of discs? I'll go to gamestop tomorrow to exchange mines for another, they should have a new shipment by now

  • 09.16.2010 1:26 PM PDT

On the phone with support for the eighth time. She didn't know anything. Getting sent to an escalation specialist for the second time.

  • 09.16.2010 1:31 PM PDT

Escalation specialist says $119 to fix. I say all other games work why should i pay to fix something thats not broken? On Hold.

  • 09.16.2010 1:39 PM PDT
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I've experienced the same things everyone else has already expressed many times over. I have a launch Xbox with a 20 GB HDD that has never needed to be repaired, and has never given me problems till Halo Reach. I went out and purchased the "Special Edition" of Reach when it was released. I ended up returning it the next day because of the problems I had, but I could only exchange it for a standard game which was fine with me. With the new disc I was able to open up the saved game I had saved w/ the previous disc that didn't work, but it locked up when I tried to save after I had progressed a bit. I went to my system HDD and erased the game data that was saved from the previous disc and loaded it all over again and so far no more problems with campaign mode ( I haven't tried co-op or multiplayer yet).

I suspect that the Special Edition versions of Reach were put on some multilayer DVDs that the disc drive in some consoles are not compatible with which caused incomplete game loads onto the system and problems with the drive reading the disc during game play. With my system I've also noticed that it will act strange when I restart it and try another title after it had a hard failure with Reach. Usually I'll unplug it for a little and then plug it back in and turn it "on". It then seems to act normally after that.

Something that I noticed about the Special Edition and the regular game was the difference in color of the data side of the disc. The SE disc was a gold or brass color while the regular edition was silver. My old system had problems with the SE, but no problems with the regular edition...so far, that is. My advice to all those having problems would be to check the game disc and see if it's a gold-looking color. If it is then see if you can exchange it for one that has a silver color to the data side. Please make sure you delete the old game data from your system before you insert the new disc and try to play again. This has worked great for me, & I'm hoping it'll work for many of you as well.

Seems to me that's it's not necessarily a disc problem as it is a disc compatibility issue because my old system works great now that I exchanged my Special Edition disc for a regular edition.

Cheers & good luck!

  • 09.16.2010 1:45 PM PDT

Free Repair! Finally! Gotta send it in within 20 days.

  • 09.16.2010 1:47 PM PDT

I just called Microsoft--I have a 2006 Pro w/ a 20 GB HD that's been repaired twice already (once because of the red rings and the second time because they shipped me a defective replacement the first time). At first, the person on the other end ran me through the standard "clear your cache, try again" routine, but when I asked her to check if this was a known issue (she previously said she didn't know anything about it) she said that an in internal update went out to everyone that detailed that this was a known problem and that Microsoft would replace the xbox for free.

So now i'm bittersweet--I get my console repaired for free, and now I have the opportunity to purchase an additional 2 year warranty (which I'm strongly considering doing), but I don't get to play reach on my own xbox for "2-3 weeks."

  • 09.16.2010 1:48 PM PDT

So you really do have to send it in? :/

I rather not wait that long. Guess i'll see if I can get a preowned one at gamestop or something.

[Edited on 09.16.2010 1:52 PM PDT]

  • 09.16.2010 1:50 PM PDT
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Getting freezing every 20 minutes. using arcade version with 60 gb addition HD. THIS IS CRAZY. Please release an update/news. I bought the game for my friends, doesn't work. very dissapointing.

  • 09.16.2010 1:55 PM PDT

Judging by the size of this topic, enough people want a fix for them to at least put some magical flash-drivable update on the Xbox website... It would be wonderful if they could take a few minutes and some bandwidth to make an optional download instead of making us wait 2 to 3 weeks for one game.

  • 09.16.2010 2:01 PM PDT
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Oly Oly Oxen Free, All out in the free, We're all free.

Agreed, I do NOT feel like sending in my 360 that I haven't even had for a year.

  • 09.16.2010 2:03 PM PDT
Subject: Disc Not Reading

I give you Wiings - Spencermx14

i have went through 3 discs and have had the same error except on the last cinematic, and after multi-player games it will tell me there is a disc read error, this is the first game it's ever done it, idk whet's wrong here

  • 09.16.2010 2:10 PM PDT

I returned the game a second time today, to a different Walmart. Popped it in, and was able to actually play w/ no issues, so far. we'll see how this pans out.

  • 09.16.2010 2:18 PM PDT