Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

I have been having this problem too. I cannot start any campaign, or firefight game, and after any forge or matchmade game it says the disc is unreadable. I have already gotten a new disc and even got a lens cleaner disc, and it still doesn't work.

  • 09.17.2010 7:17 AM PDT

Where are all these people getting their info about a patch from??? I've not heard anything from Microsoft in Australia...

after 54 pages we still don't have a concrete answer.... not even from Bungie, they haven't said -blam!-!!

  • 09.17.2010 7:23 AM PDT

Posted by: D1X1E
UPDATE: Microsoft contacted me requesting that I borrow someone elses HD and test the game with that. Results: Attaching a different 20GB drive fixed the error and I was able to proceed playing the game past the opening cutscene. My drive was made in Singapore and the one I borrowed was made in Korea. The last three digits of the part number on mine is 002, and the one I borrowed was 003. Now I'm waiting for microsoft to call me back to take troubleshooting to the next level.

I tried playing without the HD on a temporary profile aswell and it still froze sooner or later before the 2nd in-game cutscene so that can't be the reason for all of us.

Though i don't have the option to try another HD. Even less now that the Xbox is on it's way to Germany.

[Edited on 09.17.2010 7:32 AM PDT]

  • 09.17.2010 7:30 AM PDT

stop looking at me u perv >:(

What number do we call if we are in Australia? Is it the same?
EDIT: My Reach is fine and I wuv it but just incase you know.

[Edited on 09.17.2010 7:32 AM PDT]

  • 09.17.2010 7:30 AM PDT

Do they have a time that they release updates or can it be any random time?

  • 09.17.2010 8:09 AM PDT

I'm sorry guys.............

I caved...................





I traded in my launch xbox and bought the new 250GB one.


I couldn't take it anymore...



I HAD TO PLAY REACH!!!

plus, I figured I was due to upgrade my xbox anyway since I've had the thing since 2005 and it was probably on it's last legs anyway, so it was best to trade it in now while it still runs and at least get 45 bucks store credit for it.

The good news is the game plays perfectly now. No more issues with freezing, non-working checkpoints, disc unreadable errors, green screen of death, or any of that nonsense. I played for a solid 5 hours last night campaign and multiplayer with no issues.



Honestly, I think this is all one big conspiracy M$ set up to get people to buy the new 360's. I mean why else would they be keeping everyone in the dark for this long about a patch or a way to fix it, and only offer for people to send their 360s in? They're probably just going to take your 360 when you send it in and put a mind-control device inside it to hypnotize you into going out and buying the new 360 slim and pre-ordering Kinect.

Something very sinister is afoot... Very sinister indeed!


Good luck everyone who's fighting the good fight and trying to get a fix for their boxes. I hope you're all stronger than I was because I couldn't stand not being able to play the new Halo and just had to be impulsive and spring for a new shiny 360 slim...

Hopefully this issue gets resolved soon and I'll see you all on XBL!

  • 09.17.2010 8:13 AM PDT

Glad you're up and playing now. I may take your road very soon.



[Edited on 09.17.2010 8:21 AM PDT]

  • 09.17.2010 8:20 AM PDT

It's happened to me as well....

I've got a near launch Console (pre HDMI) and also have problems.
It's also got a 120GB HD. I also loaded the game on the HD as the disc drive is louder than a train whistle.

I bought the middle tier limited Edition version of the game...from best buy...after work (~6pm) on launch day.

Campaign Co-op....Can only get thru opening cutscene (Noble Actual) and 2nd Level (Winter Contingency) I get booted to the dash with the "disc unreadable" issue when the 3rd mission (Oni : Sword Base) loads - difficulty was Heroic.

Got thru "Oni: Sword Base" on solo (normal diff)

Went through the opening cutscene and Winter Contingency on Legendary w/ no problems (solo again) but then when Oni tried to load....boot to dash.

This also happened why going into a MM Firefight game last nite. Can't remember a map, but we had a full 4 man party....restarted the game, and got in a few MM games. Then tried Campaign Co Op again...from the beginning. Booted again at Oni mission.

I've written MS a ticket email...got a confirmation number, but no confirmation email. Didn't have time to call late late last night (doesn't MS Support have business hours?..). I guess now I wait.

  • 09.17.2010 8:36 AM PDT

I demand things to be awesome and not steal ideas from MW 2.

If this makes anyone feel better, there are 1,000+ comments in this topic, and Halo Reach made $200,000,000 in 24hr. This means there's probably far more people with working copies than non-working copies. So if you're picking up Reach today, the chances are leaning towards it working.

  • 09.17.2010 8:44 AM PDT

Yea I just got my 4th copy of reach and no luck of it working on my launch console with 4 gig harddrive.

I have my xbox packed and ready to be shipped out to UPS but now im hearing of a rumor patch so i might wait until monday to ship it just incase a patch does get released.

I just dont want to have to send my xbox away for 3 weeks for just 1 game when all my other games work perfect and only to find out if i waited a couple more days a patch would release. Its only rumors of course but one week of waiting will be fine wheter they give out word of a patch or not.

PLEASEEE COME SOOOON! like this weekend with a patch.

  • 09.17.2010 9:05 AM PDT


Posted by: Jordan311


plus, I figured I was due to upgrade my xbox anyway since I've had the thing since 2005 and it was probably on it's last legs anyway, so it was best to trade it in now while it still runs and at least get 45 bucks store credit for it.

The good news is the game plays perfectly now. No more issues with freezing, non-working checkpoints, disc unreadable errors, green screen of death, or any of that nonsense. I played for a solid 5 hours last night campaign and multiplayer with no issues.



Honestly, I think this is all one big conspiracy M$ set up to get people to buy the new 360's. I mean why else would they be keeping everyone in the dark for this long about a patch or a way to fix it, and only offer for people to send their 360s in? They're probably just going to take your 360 when you send it in and put a mind-control device inside it to hypnotize you into going out and buying the new 360 slim and pre-ordering Kinect.



I have a new Slim and am having the DRE, so no SKU is safe from this issue. It has to be something more specific, like where a HDD was made or a slight variation or version in some part of the OS.

  • 09.17.2010 9:30 AM PDT

Well, broke down and called MS this morning. After transfering to a specialist and a quick walk through the troubleshooting steps, they've agreed to repair my out of warranty xbox for free. They're also going to give me 90 days warranty and if I choose I can purchase another year of warranty for $30.

The problem? 3 weeks turn around. Wow. At least Microsoft was willing to admit fault in this case.

  • 09.17.2010 9:46 AM PDT

Hey lady, we're ready for your DVDA shot!!


Posted by: Jordan311
I'm sorry guys.............

I caved...................





I traded in my launch xbox and bought the new 250GB one.


I couldn't take it anymore...



I HAD TO PLAY REACH!!!




HA! That's awesome dude. I'm doing the exact same thing tomorrow. I was like, send in my 360 and wait 3-4 weeks, or just go buy a new one and play NOW. It wasn't really a hard choice when it came down to it.

  • 09.17.2010 9:48 AM PDT

Hey lady, we're ready for your DVDA shot!!


Posted by: Hosstyle1123
Yea I just got my 4th copy of reach and no luck of it working on my launch console with 4 gig harddrive.

I have my xbox packed and ready to be shipped out to UPS but now im hearing of a rumor patch so i might wait until monday to ship it just incase a patch does get released.

I just dont want to have to send my xbox away for 3 weeks for just 1 game when all my other games work perfect and only to find out if i waited a couple more days a patch would release. Its only rumors of course but one week of waiting will be fine wheter they give out word of a patch or not.

PLEASEEE COME SOOOON! like this weekend with a patch.


I called MS support yesterday and asked them if there were any plans to release a patch or some kind of firmware update. I was told that they weren't going to do that, and that the only way I could fix my 360 to play Reach was to send it in to them. So instead of that I'm just going to buy a new console tomorrow. I can't wait anymore!

  • 09.17.2010 9:51 AM PDT


Posted by: PUR3 F3C3S

Posted by: Jordan311
I'm sorry guys.............

I caved...................





I traded in my launch xbox and bought the new 250GB one.


I couldn't take it anymore...



I HAD TO PLAY REACH!!!




HA! That's awesome dude. I'm doing the exact same thing tomorrow. I was like, send in my 360 and wait 3-4 weeks, or just go buy a new one and play NOW. It wasn't really a hard choice when it came down to it.


Again, I've got the new slim and still has the error. I'd imagine that considering how random this is, you should be fine and I hope it works, but there is still a chance of the DRE.

  • 09.17.2010 9:52 AM PDT
Subject: Disc Not Reading

B-Boy Disconnect From Area 51 Break Dance crew
Montreal ,Qc(CANADA)
(Watta Team)
disconect , Dr Killer
Sykore , Alazd3ath
Deathuman

Still no Updates WTF??????????

  • 09.17.2010 10:25 AM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).


Posted by: DingosAreFrisky

Well, we're being told now that customer support thinks a patch will not only be released, but it will be released within 48 hours. I've not gotten this information from support myself, mind, so I'm not sure of its accuracy, but it seems rather promising!
I'm more worried now about those players who could play but had their Xbox broken, seemingly because of Reach. But time will tell.


exactly... they are gonna wait till release week is over so it doesn't look bad on them and then report next week that htye had no errors with the game the first week of release it is bull-blam-

  • 09.17.2010 10:39 AM PDT
Subject: Disc Not Reading


Posted by: disconect
Still no Updates WTF??????????


The lack of communication is the most frustrating part. We get it, it's not everyone and it's launch week and maybe they're scrambling to get a fix and don't want to admit the problem before they're ready, but seriously just say something at this point. I am MAD AZZ HELL.

  • 09.17.2010 10:43 AM PDT


Posted by: Brock Danger

Posted by: disconect
Still no Updates WTF??????????


The lack of communication is the most frustrating part. We get it, it's not everyone and it's launch week and maybe they're scrambling to get a fix and don't want to admit the problem before they're ready, but seriously just say something at this point. I am MAD AZZ HELL.


This exactly. If Bungie or Microsoft either told us, 'they are working on it, give us X amount of days', or said 'they are not doing a patch', you have to send it in for free, I would fell better about this, and proberly send my xbox off today.

Its the not knowing thats annoying...

  • 09.17.2010 11:12 AM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Though I had issues with the campaign earlier and was stuck with DRE after ONI Swordbase mission I cleared memory cache and then could proceed through missions 4 & 5 but had DRE after cutscene ended. Attempts to load directly at start of 6 caused DRE. Today I gave it another shot and so far I have not had any problems . What is different? I removed my HDD to see where it was made (China, last digits in prod no. 003) and then put it back. Fluke? Yeah! will post again if it spazzes out again!

Spoke too soon! Finished mission7... DRE! Hopefully I can finish campaign at least, little by little. I'm afraid to try multiplayer again.

[Edited on 09.17.2010 12:20 PM PDT]

  • 09.17.2010 11:17 AM PDT
Subject: Disc Not Reading

I exchanged my copy today, I'm able to load up the first mission now but the cutscene loops...

  • 09.17.2010 11:39 AM PDT

Bungie, if you said that a patch will be released next YEAR I would be happy! Just as a sign that you guys are listening to us!

  • 09.17.2010 12:05 PM PDT

I was told by a GameStop employee that customer support actually has a valid solution that doesn't involve sending things into Limbo and back.

Wish me luck.

  • 09.17.2010 12:27 PM PDT
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So im wondering if my case is unique, not sure if its been brought up due to the lack of me reading 1000+ posts.

My Halo Reach was working fine till today.

Turned on the xbox and it gets through the Blue light sequence at the beginning (with the coloring changing squares/triangles) and then tells me disk cant be read and to clean.

It has yet to leave my xbox since Tuesday so this puzzles me. I remove the disc and look at it and it still looks as new as it did when removed form package.

My question is why did it work for a while but its not working now?

P.S.
(I downloaded a RED DEAD REVOLVER patch last night...could that be part of the problem?)

  • 09.17.2010 12:33 PM PDT

It turns out, no. No luck at all. I am getting a free repair without any haggling but I'm going to wait a bit to send it out.. Just in case the rumors of a patch are true.

  • 09.17.2010 12:44 PM PDT