Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).


Posted by: Dwyer0017
SUCCESS I cleared my cache and it works :D


Tried that last night...didn't work for me.

and...why did someone bump this thread when it's a sticky?

  • 09.17.2010 4:13 PM PDT

Well, I'm on my 3rd copy of the game now. The guy at my Gamestop said my current copy was just sent in so hopefully defective games have stopped being shipped out.

  • 09.17.2010 4:13 PM PDT

Update: I have managed to clear 2more missions and have seen the final cut scene on 9 something about a disc that noble team has to "clean" or something like that! Still, little by little. :\

  • 09.17.2010 4:24 PM PDT

I have interesting news for people having campaign freezing problems. A: The freeze always seems to occur at one of the "Loading...Done" areas, and B: Playing the game without signing into live seems to bypass all of the problems. I played through most of the tenth mission with no problems. So it seems to be live related...

  • 09.17.2010 4:35 PM PDT


Posted by: rulerit2
I have interesting news for people having campaign freezing problems. A: The freeze always seems to occur at one of the "Loading...Done" areas, and B: Playing the game without signing into live seems to bypass all of the problems. I played through most of the tenth mission with no problems. So it seems to be live related...
I played without my harddrive and it still froze in the exact same spot it always does. Live isn't the problem. At least not for me. The second the third mission ends the screen stays black and the error pops up. Sadly clearing the cache didn't help me either.

edit! Spoke too soon. It worked :D yaaaaaaaaaaaaaaay

[Edited on 09.17.2010 5:07 PM PDT]

  • 09.17.2010 4:43 PM PDT

ok it's been 4-5 days now and there is nothing from either company... I'm sick to death of this crap... Microsoft better send me a console that works on the game because if i get it back and it doesn't... I think i'm going to end up killing someone

  • 09.17.2010 4:46 PM PDT

My copy I have now was just shipped to my Gamestop today. It seems to be working fine...so far.

Maybe newer copies have this problem fixed?

  • 09.17.2010 4:49 PM PDT

Halo reach limited edition console. Click here to add to cart.

  • 09.17.2010 4:50 PM PDT

Suitable for vegetarians ;)

oh god im finally unbaned after this (LONG) week... ive been watching this thread and its killing me coz im gonna get reach next week and i hope it doesent happen to me... im getting it from germany, where are u guys with DRE from? any germans with this problem?

awwww i just noticed that my Honorable Member tittle is gone... sad face :(

[Edited on 09.17.2010 4:53 PM PDT]

  • 09.17.2010 4:51 PM PDT
  • gamertag: [none]
  • user homepage:

I shipped mine off today ::waves goodbye to xbox:: T_T

  • 09.17.2010 4:52 PM PDT
  • gamertag: [none]
  • user homepage:


Posted by: xxxEmO SkateRxx
oh god im finally unbaned after this (LONG) week... ive been watching this thread and its killing me coz im gonna get reach next week and i hope it doesent happen to me... im getting it from germany, where are u guys with DRE from? any germans with this problem?
I think I've seen one other german with the problem

  • 09.17.2010 4:53 PM PDT

B-Boy Disconnect From Area 51 Break Dance crew
Montreal ,Qc(CANADA)
(Watta Team)
disconect , Dr Killer
Sykore , Alazd3ath
Deathuman

Still waiting for the update ............ Lets put more PRESSURE !!! Everyone call 1-800-4-my-xbox

  • 09.17.2010 5:43 PM PDT
  • gamertag: Olzi91
  • user homepage:

I've been searching through this thread but can't find anybody with the same problem at a quick glance. My copy of Reach worked perfectly until today. I too get a disc unreadable error message but it's always preceded by partial loss of audio.

The problem first occurred in Matchmaking. The game would start normally but then all of a sudden I lose one or more of the audio layers (watch the documentary with Marty explaining the audio stuff). For example I can hear grenades whistling past me but the explosion I hear is similar to what you would hear after a nearby explosion.

Everything else works just fine until the end of the game: I get the score board and then after about 10 seconds the error message. This also happened in Campaign but I can't tell exactly at which point (only tried once).

My Xbox is a 2-day old 250 Gb "Slim" and I have Reach installed on the HD

  • 09.17.2010 5:54 PM PDT

I also have a new slim and reach does the exact same thing and Im on my second copy(the first one didn't even work). Im getting pretty sick of it. I thought they would have put out a quality product but I guess not

  • 09.17.2010 6:09 PM PDT

I thought third times a charm when i got my third disk, I'm not Irish so it didn't work. Bungie tell me every thing is going to be alright!!!!

  • 09.17.2010 6:18 PM PDT

Bungie weekly update
If you find yourself lumped in with the "small number" of people who find relevance in this portion of the update, you're probably finding that five letter moniker more than a little frustrating. We feel your pain (we want you to play Reach, too!). If you're receiving a disc read error with Halo: Reach, or any other title for that matter, Microsoft customer support is your path to resolution.

Here's the official word:

"We are aware of a very small number of customers reporting that their copy of Halo: Reach is causing a 'disc read' error. Those affected should contact Microsoft customer support at 1-800-4MY-XBOX for troubleshooting assistance."

Give them a call sometime. They'll do lunch. (Lunch not included.)

They say small because its about like a few thousand compared to the +2 million people who are playing online and people who are playing offline aren't included

edit: small as in ratio percentage wise

[Edited on 09.17.2010 6:34 PM PDT]

  • 09.17.2010 6:34 PM PDT

Ok so I just stood my xbox straight up and cleared the cache a few times and I finally was able to load the mission that it kept saying DRE on. I doubt that its the permenant solution, but at least I can progress. Hopefully I can finish the game

  • 09.17.2010 6:42 PM PDT
  • gamertag: [none]
  • user homepage:


Posted by: Olzi91
I've been searching through this thread but can't find anybody with the same problem at a quick glance. My copy of Reach worked perfectly until today. I too get a disc unreadable error message but it's always preceded by partial loss of audio.

The problem first occurred in Matchmaking. The game would start normally but then all of a sudden I lose one or more of the audio layers (watch the documentary with Marty explaining the audio stuff). For example I can hear grenades whistling past me but the explosion I hear is similar to what you would hear after a nearby explosion.

Everything else works just fine until the end of the game: I get the score board and then after about 10 seconds the error message. This also happened in Campaign but I can't tell exactly at which point (only tried once).

My Xbox is a 2-day old 250 Gb "Slim" and I have Reach installed on the HD


to Olzi's comment, I too had the same exact problem. Game worked fine until today....very pissed because enjoyed the game very much. Theres gotta be a reason it worked for a little but not now?

  • 09.17.2010 6:57 PM PDT

I have the answer!! You might not like it though. After talking to the people at 18004myxbox for an hour, they're sending me the dreaded box. I'm not even on a warranty and they're taking it. They switched me over to a specialist and it was all taken care of. They also ask you if you want to renew your warranty. Yea you have to go to UPS and do all that bull -blam!- again.

  • 09.17.2010 7:03 PM PDT

Weeks without an xbox doesn't sound like a good deal. Well at least I can look at the $150 statue I bought.. any word on an actual fix?

  • 09.17.2010 7:11 PM PDT

So basically the two of them (Microsoft and Bungie) barely have an idea what the hell is going on? Well why do I have to send in my xbox for a firmware update? The hell sense does that make, if you don't know what the hell is the problem then admit it because Microsoft=bull-blam!- a good half of the time.

Bungie I'm not mad with you, I'm mad at the fact that as the years go up every product just gets shinier and made with crappy materials

[Edited on 09.17.2010 7:29 PM PDT]

  • 09.17.2010 7:28 PM PDT

everyone bump this DO IT

[Edited on 09.17.2010 7:31 PM PDT]

  • 09.17.2010 7:31 PM PDT


Posted by: machomama
everyone bump this DO IT


why?? Its is pinned

  • 09.17.2010 7:34 PM PDT

I think do u know?

  • 09.17.2010 7:36 PM PDT

Suitable for vegetarians ;)


Posted by: Spartan2447
So basically the two of them (Microsoft and Bungie) barely have an idea what the hell is going on? Well why do I have to send in my xbox for a firmware update? The hell sense does that make, if you don't know what the hell is the problem then admit it because Microsoft=bull-blam!- a good half of the time.

Bungie I'm not mad with you, I'm mad at the fact that as the years go up every product just gets shinier and made with crappy materials

its a firmware problem but they will not realease any patch in the first week coz it would be bad for sales to admit a problem with the game... at least thats what i think :/

  • 09.17.2010 7:47 PM PDT