Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Reach rocks. Period.

When I was on the phone with XBOX support the first guy told me that they had been getting alot of notifications on this Reach issue. You know it's a FOOK up when they tell you that your console is out of warranty but that they are going to repair/upgrade your console for free anyway..... I am not a fanboy but I wonder if MW2 will stay atop the charts while the numerous gamers who would be playing Reach are sidelined due to this major malfunction..... kinda ironic and funny.

  • 09.18.2010 2:10 PM PDT
Subject: Disc Not Reading


Posted by: D1X1E
For those that have sent in their consoles for "repair," is Microsoft requesting you send in your 360 unit as well as the hard drive? Usually they tell you to keep your HD when you send it in. I don't want to lose all my data! I'm on the phone with support again... Getting transferred to a specialist to probably get the repair process started...


You only send in your xbox, they never take your hard drive. If the hard drive is broken they either tell you to buy a new one or they send you a new one.

  • 09.18.2010 2:14 PM PDT

Anyone else get this today:

Some Xbox LIVE content is temporarily
unavailable. You can still access your
profile, communicate with other players,
and play games online.

The content will automatically appear
when it's available.

... and then a service code? Wtf?

  • 09.18.2010 2:30 PM PDT
  • gamertag: Jzzb
  • user homepage:

Yeah, now the game won't even start, and my Xbox won't connect to LIVE.

What is this -blam!-.

  • 09.18.2010 2:37 PM PDT
  • gamertag: Tsuarn
  • user homepage:

got so bored i actually wrote this signature...

my xbox has arrived at ms just waiting now :(.

also after i tried reach alot of other games started to show problems. gues my drive was already going to die anyway XD.


And to those people who say its the disk. not true i tried my disc in my lil bro's xbox and it worked. tried his Reach disc on my xbox and didnt work (till the first cut scene and then unreadable).

gues i should be happy that my lil bro bought a xbox couple of months ago. Atleast i was able to play the game on his. exept the failing on my own xbox i really liked the game :D

  • 09.18.2010 2:45 PM PDT

Sent my xbox away on wednesday last week... they received it the next day... by friday they had it in the Being Repaired status, so I'm really hoping that on monday it will be sent back to me and that i'll have it again by Tuesday/Wednesday so only 1 week turnaround..

But still, that is 1 week behind everyone else who bought the game at launch.
Not good enough Microsoft. I can't wait to get my console back and for it to have the same problem I sent it in for originally. They're going to think that World War 3 has begun. I will use the word LEGAL... and watch them back up.

  • 09.18.2010 2:52 PM PDT

B-Boy Disconnect From Area 51 Break Dance crew
Montreal ,Qc(CANADA)
(Watta Team)
disconect , Dr Killer
Sykore , Alazd3ath
Deathuman


Posted by: Tsuarn
my xbox has arrived at ms just waiting now :(.

also after i tried reach alot of other games started to show problems. gues my drive was already going to die anyway XD.


And to those people who say its the disk. not true i tried my disc in my lil bro's xbox and it worked. tried his Reach disc on my xbox and didnt work (till the first cut scene and then unreadable).

gues i should be happy that my lil bro bought a xbox couple of months ago. Atleast i was able to play the game on his. exept the failing on my own xbox i really liked the game :D

Yeah its not the disc ! Its the core in some of the new xbox slim.We are all waiting for Microsoft update.

  • 09.18.2010 2:53 PM PDT
  • gamertag: [none]
  • user homepage:

What's up?

lol Reach broke my Xbox. I was playing Assassins Creed 2 the day before Reach came out. It played perfectly. I pick up Reach, and I put in my console and I got a black screen, i open the disk tray and everything is back to normal. So i play for a while and then go to bed ( it was late at night) anyways i got home from school the next day expecting to play some Reach and my Xbox gave me a flashing red light with either an E71 or E79 error. Now none of my games work. So now i have to send it in for repair again, despite getting it back from repair 2 weeks ago. Talk about bad luck lol.

  • 09.18.2010 2:56 PM PDT

I'll add in my two cents...I've been trying to make it through the campaign on Legendary solo. Doing the first mission and a half took a good 3 hours, not because I was dying left and right, but because the damn game constantly froze up. I gave up after restarting my 360 for like the tenth time on the second mission. I have ZERO problems in matchmaking; able to play multiplayer for hours straight without a hiccup, and play MP right after freezing up and restarting the console, but as soon as I hit up the campaign.....it freezes within like 5 minutes. It's not the disc (installed to my HDD), I cleared the cache (didn't help) and it is a refurbished Pro (already got RROD'd, sent it in just 9 months ago). I really hope SOMEONE from Bungie or MS acknowledges some sort of problem...

  • 09.18.2010 3:01 PM PDT

Yar yar yar I win!

My xbox freezes whenever I try to play games online. It just kicks me out of the lobby then freezes... I thought this might be an isolated incident but apparently not... :( My Halo 3 edition xbox had a good run i guess... It just doesnt have the horsepower any more i guess.... >:( @ MICROSOFT...

  • 09.18.2010 3:05 PM PDT

so does mine, strange how ive got the new halo reach xbox and it freezes for the game that its for lol im not impressed and it will be going back if it doesnt work :(

  • 09.18.2010 3:08 PM PDT

Sorry, just replying to last message. We tried to boil the disc like we mentioned before. Have an older launch 20gb version. Game would not play at all. boiled for about 10 seconds, stuck it in and it started playing right away. My son has been playing for only about 20 min, but so far so good. Worth a try.

  • 09.18.2010 3:23 PM PDT

I think it is absolutely ridiculous that MS don't know the problem.. I mean it would be hard to determine since it's happening to slims and now a reach console..
I think it's just totally bogus and everyone who sends in their xbox to be repaired should be given a new one just for the hassle and as an apology for giving us a crappy product.
It's not fair that we buy an xbox and then buy all the games and accessories, but Halo Reach and it causes us to send our consoles in for repair....
What if when the consoles are returned to us, the problem still occurs? what will they do about it then? issue a worldwide recall of the discs? I tell you what, I'll be taking reach back for a refund if it still doesn't work.

  • 09.18.2010 3:26 PM PDT


Posted by: AusGreenLantern
I think it is absolutely ridiculous that MS don't know the problem.. I mean it would be hard to determine since it's happening to slims and now a reach console..
I think it's just totally bogus and everyone who sends in their xbox to be repaired should be given a new one just for the hassle and as an apology for giving us a crappy product.
It's not fair that we buy an xbox and then buy all the games and accessories, but Halo Reach and it causes us to send our consoles in for repair....
What if when the consoles are returned to us, the problem still occurs? what will they do about it then? issue a worldwide recall of the discs? I tell you what, I'll be taking reach back for a refund if it still doesn't work.


That's what I'm waiting for, I'm waiting to see who gets their console back first and if it'll work. I'm not gonna ship out my console for 2 to 3 weeks just for one game

  • 09.18.2010 3:33 PM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Problem I'm having seems to be the most unique.

When ever I play the first mission of campaign and start fighting the covenant for the first time the games frame rate drops to about 2 and the disk eventually freezes. If I install the game onto the hard drive I get a disk read error as soon as the first missions begins to load. On the bright side every thing else works fine. Firefight works fine as well as matchmaking. The only thing that is odd is I can't play the map "Zealot" or I get another disk read error.

So, I can play firefight and every multiplayer map except Zealot but I can't play the Campaign AT ALL. Pretty weird. I rented it from Block Buster so I can't get a new disk.

[Edited on 09.18.2010 3:33 PM PDT]

  • 09.18.2010 3:33 PM PDT
  • gamertag: Jzzb
  • user homepage:

Startin' to lose hope here of ever getting to play this game in earnest...

  • 09.18.2010 3:51 PM PDT

yeah i've never missed a halo game, i've played all of them and finished the story on them all and i've loved it... This one i can feel is just going to blow me away and i'm devestated that i'm missing it

  • 09.18.2010 4:01 PM PDT

So stupid the game olny freezes on that damn blue light loading part.

If bungie would just remove the part and just let the regular countdown be longer I would be fine.

  • 09.18.2010 5:19 PM PDT

wow that sucks

  • 09.18.2010 5:35 PM PDT

Thank you, but when i try to load anything on Halo:Reach on my 360 Elite, it just says "Players failed to load content." Any suggestions?

[Edited on 09.18.2010 5:52 PM PDT]

  • 09.18.2010 5:52 PM PDT

W00T Seahawks!...they rule so hard.

i cant beat the campaign, it just keeps freezing and i have to start over =(

  • 09.18.2010 5:58 PM PDT
Subject: Disc Not Reading


Posted by: disconect

Posted by: Tsuarn
my xbox has arrived at ms just waiting now :(.

also after i tried reach alot of other games started to show problems. gues my drive was already going to die anyway XD.


And to those people who say its the disk. not true i tried my disc in my lil bro's xbox and it worked. tried his Reach disc on my xbox and didnt work (till the first cut scene and then unreadable).

gues i should be happy that my lil bro bought a xbox couple of months ago. Atleast i was able to play the game on his. exept the failing on my own xbox i really liked the game :D

Yeah its not the disc ! Its the core in some of the new xbox slim.We are all waiting for Microsoft update.

It's not just the Xbox slim that is having this problem. I've read that this problem has happened on all versions of the Xbox.

  • 09.18.2010 6:01 PM PDT

Its weird because the statement should read,

It's not just the launch Xbox that is having this problem. I've read that this problem has happened on all versions of the Xbox.

  • 09.18.2010 6:21 PM PDT

This is completely out of hand. Again, it's been days and no word from Bungie or MS. I finally ended up calling MS support today on this and their response was to return the disk to the store and try to get them to give me a new disk.

Bungie, I am incredibly disappointed that you can't be bothered to issue regular updates on the issue. Bungie and Microsoft have continued to be less-than-transparent about where they are in regards to issuing a permanent fix to this problem.

I think maybe those of us who purchased the game need to make this problem a little more public so that other gamers aren't duped by Bungie's terrible quality control practices.

So, I am encouraging everyone who has this issue to call your local and national news stations on Monday morning and tell them you are having a problem. If enough of us call this will become news. Maybe if we light a little fire under Bungie and Microsoft they will start being a little more forthcoming on what they are doing to resolve this problem.

  • 09.18.2010 6:22 PM PDT

Just last week I think on Thursday, I messaged one of our gaming shows called Good Game, which airs at 830pm on Monday Nights ABC2... I wrote to them about what happens and what has been happening about it and that I have sent my xbox away because of this and it works perfectly fine anyway...

I received an email from the Series Producer personally saying that they might have a look into it because I thought that it might be a great feature to have on their show and that they would be able to get to MS and get an official answer since they do gaming news so therefore some kind of journalism...

Thought it is a good step to take...

  • 09.18.2010 6:32 PM PDT