Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

hey guys just an update, I cleared the cache once before calling microsoft, then CS told me to clear the cache, did it anyways, and it worked!

Try clearing it more than once. Whooooo I'm so happy

  • 09.19.2010 6:54 PM PDT

I've cleared my cache like five times and it didn't work once.

  • 09.19.2010 6:59 PM PDT


Posted by: pinoyfive
hey guys just an update, I cleared the cache once before calling microsoft, then CS told me to clear the cache, did it anyways, and it worked!

Try clearing it more than once. Whooooo I'm so happy


For now anyway. I can guarantee you that it'll crash again.

I just tried out my second disc and it crashed again after one mission of campaign and then me trying another mission. Jesus Christ this is ridiculous, and I'm not shelling out $120 for someone to poke it with a stick and send it back to me pretty much unchanged, and I'm NOT shelling out $300 for a slim that still won't work.

  • 09.19.2010 7:00 PM PDT

If you're posting on this thread please also post here:

http://forums.xbox.com/34284502/ShowPost.aspx

Raise our voices a bit!

  • 09.19.2010 7:13 PM PDT

After a lot of reading and trying out possible solutions, I think the reason why the game won't work for us is because there is some sort of conflict between the Xbox (not the hard drive, JUST the Xbox) and the game disc.

Here's what I've tried. All of these actions ended up with a DRE:

-Clearing the cache
-Cleaning the disc
-Swapping discs at Gamestop (I did this twice)
-Removing the hard drive and trying to play
-Signing offline and trying to play

Looking at this list, it seems that the only logical explanation (to me anyway) is that there is some kind of conflict between the disc and the Xbox itself. Not as to what the exact conflict is, I haven't a clue... :/

  • 09.19.2010 7:33 PM PDT

Seems like there are a variety of issues ppl are experiencing. After being shut out of campaign for last two days (DRE after mission 9) the game has magically decided I was worthy of continuing! Oh joy! Don't give up on the campaign if DREs are popping up after every odd numbered mission, I've found it's forced me to slow down and appreciate the levels that actually load. Saving those enigmatic unloadable missions to be enjoyed at some unforseen time in the future. I just keep clearing the dam system cache over and over and over and over.......

  • 09.19.2010 7:48 PM PDT
  • gamertag: [none]
  • user homepage:

I have been having this problem all week. The game freezes up at certain places, usually but not all the time at places that say loading. I have tried all the recommended "copy and paste" troubleshooting solutions that have been given over 3 phone calls and 2 long emails, and have even exchanged disks, all with no success. I have at the same time been following this thread. I kept trying to draw attention to it, even in one email giving the ULR for this thread. After 5 days and several hours on the phone trying to fix the problem or get a hold of someone who can, I am told the only solution is to send the xbox in and pay $119 to fix it. I tonight finally went back to the store, explained the situation, and managed to get my money back. I will not pay $60 for a game just to be told that I also need to pay $119 and wait 2-3 weeks just to play it, even though my xbox works fine with everything else.

I just started this profile just to post here in hopes that this thread will keep going until a more reasonable and fair solution is offered. Bungie and Microsoft, please fix this. The current "solution" is unreasonable and the lack of communication to people with this problem is very poor. For both your fans and your own sake, please work this out. Even if you could tell us what you plan to do, it is better that keeping us in the dark.

  • 09.19.2010 7:53 PM PDT

B-Boy Disconnect From Area 51 Break Dance crew
Montreal ,Qc(CANADA)
(Watta Team)
disconect , Dr Killer
Sykore , Alazd3ath
Deathuman

WTH is this ??? Why Bungie or Microsoft dont answer???
Im talking about Reach ,not a stupid Arcade game or a COD game.
There is like 10 000 peoples that cant read Reach at the moment.
Thats very sad
No props

  • 09.19.2010 8:00 PM PDT

This whole situation is beyond dumb. I call customer support im on hold fro like 40 mins before some actually tells me to do the dumb steps we have all tried. I even tried burning the game to the hdd but it made the situation worst i get the green screen of death instantly then dirty disc message. so i deleted it and play praying at every checkpoint that it doesnt freeze and die. But while on the phone with tech support they tell me youre xbox is out of warranty u can send it we will fix it for 120 DOLLARS. So i proceed to ask why if this is my 2 refurburished xbox from you guys what can possible be wrong if you fix systems should they all come from hq with the same specs so everything is uniform they proceed to play dumb. so i proceed to ask more annoyig questions to make them as frustrated as i am. lol. I ask if i do send in my xbox and you giuys have a patch can i get my money back. she sounded lost and replied with " i cant guarntee that would happen" so i just keep pushing til she seems to get annoyed with the issuse completely. so mission semi accomplised annoy microsoft personnel almost as much as i am annoyed.

  • 09.19.2010 8:01 PM PDT

Okay, as a software developer who knows C#, C++, XNA and DirectX, amongst others... Here is what I have discovered over the weekend...

The game freezes when the camera is moving too fast and sometimes when the game goes to save/load (seems to do both at checkpoints). I have removed my memory card, hard drive, cleared caches, played under an anon profile. Pretty much everything I can think of. I played 6 other games this weekend and all worked fine. I had one disk read error, and honestly, it was Madden '06 and it was really dirty. Cleaned it and no problem. I watched Netflix. I even Facebooked.

I also spent the time to try to install the game. I experienced numerous load issues and eventually a disk read error. I uninstalled the game and proceeded upon a different route of testing the issue.

I followed Page 35-36 of this forum and called MS Support. They told me to take the disk back to the retailer and the support tech also mentioned that they thought there were known issues with some of the disks with special items. Tonight I took the disk back to the retailer and swapped it for an identical disk. The retailer was Target. The disk is the one with the bonus Spartan helmet.

Upon getting home and spending some time, I was able to completely repro the issue. Upon starting the first mission, where I am staring at the Noble leader, if I move the camera from upper-left to lower-right immediately upon getting controller access to my camera and I do so very quickly; the screen will freeze. I spent 2 hours on the phone with MS Support on this and, in detail, walked through all of the repro steps. The gracious woman on the call took detailed notes and transferred me to a top-tier support person who took over 1 hour to pick up the phone (the lower-level tech was very good to set expectations, and told me it would be a verrrry long wait, but I wanted to help get this solved).

The higher-tier person who answered was both belligerent and attempted zero troubleshooting steps nor did he take the time to go over the issue. He immediately recommended that I send in my console for repair and, upon my asking, stated that I would have to pay for it. During the hour I had been on hold I took the time to play an additional 5 games in my library for 6-8 minutes each to make sure my console would play other games (remember, I had already played 6 with no issue before calling). I explained this. I asked if it was Microsoft's official word that users would have to pay to repair a console that performs fine except for a single game with the XBOX 360 brand and reminded them that the game was released by Microsoft Game Studios? His answer was: "Yes, that is our official word. There is nothing I can do." and he indicated that he was constrained by Microsoft on what he could offer.

So... To sum up, Un-blam-believable!

I cannot encourage you enough, everyone who is having this problem and who has found this problem, please, please, call your LOCAL, NATIONAL, and FAVORITE INTERNET/GAME news stations and blogs, etc and tell them what is going on? I, for one, will be making some calls tomorrow to see if any lawyers want to start a class action. This is a reproducable issue on consoles that otherwise have no other problems and I cannot believe Bungie and MS aren't even interested in fixing it!

If this is how MS is going to be, forget Windows Phone 7!

[Edited on 09.19.2010 8:21 PM PDT]

  • 09.19.2010 8:06 PM PDT

chuck norris is the reason waldo is hiding


Posted by: dalisllama
Okay, as a software developer who knows C#, C++, XNA and DirectX, amongst others... Here is what I have discovered over the weekend...

The game freezes when the camera is moving too fast and sometimes when the game goes to save/load (seems to do both at checkpoints). I have removed my memory card, hard drive, cleared caches, played under an anon profile. Pretty much everything I can think of. I have played 15 other games this weekend and all worked fine. I had one disk read error, and honestly, it was Madden '06 and it was really dirty. Cleaned it and no problem. I watched Netflix. I even Facebooked.

I also spent the time to try to install the game. I experienced numerous load issues and eventually a disk read error. I uninstalled the game and proceeded upon a different route of testing the issue.

I followed Page 35-36 of this forum and called MS Support. They told me to take the disk back to the retailer and the support tech also mentioned that they thought there were known issues with some of the disks with special items. Tonight I took the disk back to the retailer.

Tonight I was able to completely repro the issue. Upon starting the first mission, if I move the camera from upper-left to lower-right quickly, the screen will freeze. I spent 2 hours on the phone with MS Support on this and, in detail, walked through all of the repro steps. She took detailed notes and transferred me to a top-tier support person who took over 1 hour to pick up the phone (the lower-level tech was very good to set expectations, and told me it would be a verrrry long wait, but I wanted to help get this solved).

The higher-tier person who answered was both belligerent and took no troubleshooting steps. He immediately recommended that I send in my console for repair and that I would have to pay for it. During the hour I had been on hold I took the time to play an additional 5 games in my library for 6-8 minutes each to make sure my console would play other games. I explained this. I asked if it was Microsoft's official word that users would have to pay to repair a console that performs fine except for a game released by Microsoft Game Studios? His answer was yes, that is our official word.

Un-blam-believable! Seriously, everyone who is having this problem and who has found this problem, please, please, call your LOCAL, NATIONAL, and FAVORITE INTERNET/GAME news stations and blogs, etc and tell them what is going on? I, for one, will be making some calls tomorrow to see if any lawers want to start a class action. This is a reproducable issue on consoles that otherwise have no other problems and I cannot believe MS doesn't want to fix it.

atta boy

  • 09.19.2010 8:09 PM PDT
  • gamertag: [none]
  • user homepage:

sorry block of text in advance

So after reading all this i did all the fixes nothing happens. I take the game to a friends house that doesnt have the game he proceeds to play it for 4hrs no problems on his elite. I come back home still wont let me past the first mission before the disc read error.

So i call customer support. First lady was very nice asked me if i wanted to send it in for repair i said no my xbox works fine. then she offered to send me a new copy of the game. So i see this is going no where i ask to speak to a supervisor. 30mins later he picks up phone. Immediately says all im going to do is say the same as she said before. He asked if i returned the game i said no i played it on another xbox for hours the game disc is not the problem. He said I must return the game and try another if that does not work then all he can do is repair it for 120 since it would be a "multi disc" problem even if its only one game. LOOPHOLE they are trying to put me in saying the system fails on multiple discs so it has to be repaired and its not a halo issue. I proceed to tell him im not going to fix something that is not broken i have 30 games that play fine its not that system this is a known issue and im not paying 180 to play a damn game all he would say is all i can do is repair it so i went off for about 10mins on him about how BS this is and asked to go above him and he said i cant that he is the highest i can talk to..im sure i missed a few things but im tired

  • 09.19.2010 8:17 PM PDT

For the record, I, personally, would guess that they are offloading physics to the GPU and there is a flaw in the GPU/shader language they are doing it in that only affects XBOX consoles with certain internal parts. It may, in fact, be a hardware issue (or a driver issue). The fact is that Microsoft released a game that is labeled as playing on an XBOX 360 that doesn't play on all consoles labeled with the brand. At the very least, it is false advertising. At the most, it is outright fraud (given the number of users experiencing the problem).
Posted by: dalisllama
Okay, as a software developer who knows C#, C++, XNA and DirectX, amongst others... Here is what I have discovered over the weekend...

The game freezes when the camera is moving too fast and sometimes when the game goes to save/load (seems to do both at checkpoints). I have removed my memory card, hard drive, cleared caches, played under an anon profile. Pretty much everything I can think of. I played 6 other games this weekend and all worked fine. I had one disk read error, and honestly, it was Madden '06 and it was really dirty. Cleaned it and no problem. I watched Netflix. I even Facebooked.

I also spent the time to try to install the game. I experienced numerous load issues and eventually a disk read error. I uninstalled the game and proceeded upon a different route of testing the issue.

I followed Page 35-36 of this forum and called MS Support. They told me to take the disk back to the retailer and the support tech also mentioned that they thought there were known issues with some of the disks with special items. Tonight I took the disk back to the retailer and swapped it for an identical disk. The retailer was Target. The disk is the one with the bonus Spartan helmet.

Upon getting home and spending some time, I was able to completely repro the issue. Upon starting the first mission, where I am staring at the Noble leader, if I move the camera from upper-left to lower-right immediately upon getting controller access to my camera and I do so very quickly; the screen will freeze. I spent 2 hours on the phone with MS Support on this and, in detail, walked through all of the repro steps. The gracious woman on the call took detailed notes and transferred me to a top-tier support person who took over 1 hour to pick up the phone (the lower-level tech was very good to set expectations, and told me it would be a verrrry long wait, but I wanted to help get this solved).

The higher-tier person who answered was both belligerent and attempted zero troubleshooting steps nor did he take the time to go over the issue. He immediately recommended that I send in my console for repair and, upon my asking, stated that I would have to pay for it. During the hour I had been on hold I took the time to play an additional 5 games in my library for 6-8 minutes each to make sure my console would play other games (remember, I had already played 6 with no issue before calling). I explained this. I asked if it was Microsoft's official word that users would have to pay to repair a console that performs fine except for a single game with the XBOX 360 brand and reminded them that the game was released by Microsoft Game Studios? His answer was: "Yes, that is our official word. There is nothing I can do." and he indicated that he was constrained by Microsoft on what he could offer.

So... To sum up, Un-blam-believable!

I cannot encourage you enough, everyone who is having this problem and who has found this problem, please, please, call your LOCAL, NATIONAL, and FAVORITE INTERNET/GAME news stations and blogs, etc and tell them what is going on? I, for one, will be making some calls tomorrow to see if any lawyers want to start a class action. This is a reproducable issue on consoles that otherwise have no other problems and I cannot believe Bungie and MS aren't even interested in fixing it!

If this is how MS is going to be, forget Windows Phone 7!

  • 09.19.2010 8:28 PM PDT

I love how no one from bungie has said any thing since about page 30.


Yeah just keep sweeping it under the mat -blam!-s. >_>

[Edited on 09.19.2010 8:35 PM PDT]

  • 09.19.2010 8:34 PM PDT

Another step to take. Please contact your Microsoft MVP (Most Valued Professional) for XBOX. These people have alot more pull than you think and, if they hear from you en-masse, might be able to reach someone who cares about the brand.

https://mvp.support.microsoft.com/communities/mvp.aspx?produc t=1&competency=Xbox

[Edited on 09.19.2010 8:41 PM PDT]

  • 09.19.2010 8:40 PM PDT

EDIT: Ignore this post...

[Edited on 09.19.2010 8:59 PM PDT]

  • 09.19.2010 8:51 PM PDT

(Sad face...)
I won't be playing Reach for a good 3 weeks then. =\

  • 09.19.2010 8:56 PM PDT


Posted by: dalisllama
Okay, as a software developer who knows C#, C++, XNA and DirectX, amongst others... Here is what I have discovered over the weekend...

The game freezes when the camera is moving too fast and sometimes when the game goes to save/load (seems to do both at checkpoints). I have removed my memory card, hard drive, cleared caches, played under an anon profile. Pretty much everything I can think of. I played 6 other games this weekend and all worked fine. I had one disk read error, and honestly, it was Madden '06 and it was really dirty. Cleaned it and no problem. I watched Netflix. I even Facebooked.

I also spent the time to try to install the game. I experienced numerous load issues and eventually a disk read error. I uninstalled the game and proceeded upon a different route of testing the issue.

I followed Page 35-36 of this forum and called MS Support. They told me to take the disk back to the retailer and the support tech also mentioned that they thought there were known issues with some of the disks with special items. Tonight I took the disk back to the retailer and swapped it for an identical disk. The retailer was Target. The disk is the one with the bonus Spartan helmet.

Upon getting home and spending some time, I was able to completely repro the issue. Upon starting the first mission, where I am staring at the Noble leader, if I move the camera from upper-left to lower-right immediately upon getting controller access to my camera and I do so very quickly; the screen will freeze. I spent 2 hours on the phone with MS Support on this and, in detail, walked through all of the repro steps. The gracious woman on the call took detailed notes and transferred me to a top-tier support person who took over 1 hour to pick up the phone (the lower-level tech was very good to set expectations, and told me it would be a verrrry long wait, but I wanted to help get this solved).

The higher-tier person who answered was both belligerent and attempted zero troubleshooting steps nor did he take the time to go over the issue. He immediately recommended that I send in my console for repair and, upon my asking, stated that I would have to pay for it. During the hour I had been on hold I took the time to play an additional 5 games in my library for 6-8 minutes each to make sure my console would play other games (remember, I had already played 6 with no issue before calling). I explained this. I asked if it was Microsoft's official word that users would have to pay to repair a console that performs fine except for a single game with the XBOX 360 brand and reminded them that the game was released by Microsoft Game Studios? His answer was: "Yes, that is our official word. There is nothing I can do." and he indicated that he was constrained by Microsoft on what he could offer.

So... To sum up, Un-blam-believable!

I cannot encourage you enough, everyone who is having this problem and who has found this problem, please, please, call your LOCAL, NATIONAL, and FAVORITE INTERNET/GAME news stations and blogs, etc and tell them what is going on? I, for one, will be making some calls tomorrow to see if any lawyers want to start a class action. This is a reproducable issue on consoles that otherwise have no other problems and I cannot believe Bungie and MS aren't even interested in fixing it!

If this is how MS is going to be, forget Windows Phone 7!

Wow...you are awesome.

This guy has it right. WE ALL NEED TO CONTACT VIDEO GAME MAGAZINES AND TV STATIONS. I'm about to send an email to Game Informer myself.

If anybody can get Microsoft/Bungie to talk, it's the video game media...hopefully...

  • 09.19.2010 9:00 PM PDT
  •  | 
  • Honorable Member

i got this same response.. he was telling me to send it in for repair and when he realized i was getting aggravated at his stupidity (the console is less than a week old) he said i should try to replace the disc where i bought it. one rep had me clear my cache.. the second was completely useless stalling by repeating himself when he didnt have the information at hand. my game is on the harddrive so i doubt its the disc, its a possibility.. but i dont think so.. there have been the common unreadable disc errors, a black screen when loading that will only react to a reboot and times where i cant even go into matchmaking because its telling me the server is down when live is fine.. this may be high server load and not the game itself.

  • 09.19.2010 9:00 PM PDT

As a follow up to my post about my Reach Edition console not working, I have reverted back to my MW2 console, and I haven't had a single problem playing the game...played all day today. I'm going to call M$ this week and see what they say about me needing an update for my Reach Console...since its BRAND NEW. I don't mind shipping it off to get "fixed", but I do feel for you all who only have 1 box.

  • 09.19.2010 9:09 PM PDT
Subject: Disc Not Reading (Current Support Path on Page 35)
  • gamertag: [none]
  • user homepage:

Chrome piece to the Dome Piece!
BLAiNiUM TO THE CRANiUM

this happened to sooo many of my friends, they were PISSED!

  • 09.19.2010 9:26 PM PDT

I have a 250 gig Elite that I got about 18 months ago, RROD three months ago and had it exchanged. Played to the sixth level and then the freezes started (right after the space battle).

Now it seems my console freezes when I do anything with the Reach disk in the tray. Wonderful. I did get a system update tonight from Microsoft. Didn't do squat.

So, I am taking Reach out for now and playing something else, if my console will still work. Good game if not for the problems...

Please Bungie and Microsoft, fix this!

  • 09.19.2010 9:48 PM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

░░░░░░███████ ]▄▄▄▄▄▄▄▄▃
▂▄▅█████████▅▄▃▂
I███████████████████].
◥⊙▲⊙▲⊙▲⊙▲⊙▲⊙▲⊙◤...

Bump

  • 09.19.2010 9:49 PM PDT

I have the same exact problem with it being my console for just this game and it makes me mad. Looks like i'm gonna have to call support tomorrow and try to not get frustrated at them for saying its my console when all my other games work just fine.

  • 09.19.2010 9:52 PM PDT

Can I just say bump is not necessary as this post has been pinned/stickyed/Bungie promoted.

  • 09.19.2010 9:56 PM PDT