Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • gamertag: Jzzb
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Posted by: crazycastleman2
BOIL THE DISC!!
BOIL THE DISC!!

We were having same issues. Older launch console, 20gb hdd. Disc would always be seen as dvd. Put disc in boiling water for 10 sec and it has worked every since no issues. Give it a try, you have nothing to lose. There have been multiple posts about this on this thread.
Done this 4 times and it hasn't worked, don't waste your time.

  • 09.20.2010 5:49 AM PDT
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My Reach game loaded but the update caused an E74 error and now my console is dead. Has anyone else experienced this? Console and all games worked fine until I put Reach in.

  • 09.20.2010 5:53 AM PDT


Posted by: kaki32
My Reach game loaded but the update caused an E74 error and now my console is dead. Has anyone else experienced this? Console and all games worked fine until I put Reach in.


What update? I didn't get a update

  • 09.20.2010 6:00 AM PDT

The evil Halo Reach discs are the fruit of a mastermind at Bungie, who got silently fired and wanted to take his revenge!

  • 09.20.2010 7:16 AM PDT

Well finaly got to te second mission before I got the error again.

  • 09.20.2010 7:50 AM PDT
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grats i can only get to very end of first mission and it goes poof

  • 09.20.2010 8:01 AM PDT


Posted by: jcrane8333
grats i can only get to very end of first mission and it goes poof

That part in the heli at the end? Froze there for me all the freaking time.

[Edited on 09.20.2010 8:10 AM PDT]

  • 09.20.2010 8:10 AM PDT

You guys are lucky; I'm not even getting into the menu!

  • 09.20.2010 8:10 AM PDT

I've just gotten off the phone to xbox uk customer support and they are denying any knowledge of a problem with Halo Reach.As my console is out of warrenty they will not fix it for free and want £80 to fix it.They also told me that until microsoft offially acknowledge that a problem exists that no out of warrenty consoles will be repaired.They know that there is a problem because they were willing to fix my xbox before they found that the warrenty had ran out.

Anybody from the uk in the same boat as me should contact the BBC's watchdog website and post your story,if enough of us do it then microsoft will have no choice but to "officially" recognize this problem!!!!

http://www.bbc.co.uk/watchdog/

  • 09.20.2010 8:57 AM PDT
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Posted by: UnstableProject

Posted by: jcrane8333
grats i can only get to very end of first mission and it goes poof

That part in the heli at the end? Froze there for me all the freaking time.


actually right at end where he says god help us all then it goes black and done.

  • 09.20.2010 9:02 AM PDT
  • gamertag: Azslic
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BUNGIE UPDATE:

If you find yourself lumped in with the "small number" of people who find relevance in this portion of the update, you're probably finding that five letter moniker more than a little frustrating. We feel your pain (we want you to play Reach, too!). If you're receiving a disc read error with Halo: Reach, or any other title for that matter, Microsoft customer support is your path to resolution.

Here's the official word:

"We are aware of a very small number of customers reporting that their copy of Halo: Reach is causing a 'disc read' error. Those affected should contact Microsoft customer support at 1-800-4MY-XBOX for troubleshooting assistance."

Give them a call sometime. They'll do lunch. (Lunch not included.)

  • 09.20.2010 9:14 AM PDT
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so per the request of microsoft support i went to exchange the disc out today. The store went and checked the disc 30mins later they came back said its working fine and cannot return it anyways as they have none in stock.

so what do i do now.........im 65 in the hole on a game i cannot play and i cannot return

[Edited on 09.20.2010 9:25 AM PDT]

  • 09.20.2010 9:21 AM PDT

Posted by: Azslic
BUNGIE UPDATE:

If you find yourself lumped in with the "small number" of people who find relevance in this portion of the update, you're probably finding that five letter moniker more than a little frustrating. We feel your pain (we want you to play Reach, too!). If you're receiving a disc read error with Halo: Reach, or any other title for that matter, Microsoft customer support is your path to resolution.

Here's the official word:

"We are aware of a very small number of customers reporting that their copy of Halo: Reach is causing a 'disc read' error. Those affected should contact Microsoft customer support at 1-800-4MY-XBOX for troubleshooting assistance."

Give them a call sometime. They'll do lunch. (Lunch not included.)


This is not a small number of people -_-

  • 09.20.2010 9:28 AM PDT

I think thats why they put it into '' '' :P

  • 09.20.2010 9:29 AM PDT

Got a new disc from the Argos I got the 1st one from. Still got Disc Unreadable Errors.

Looks like Microsoft have took back the free repairs looking at the forum.
Looks like I'll get my money back, wait for Cod to come out...

Time to tell Watchdog!!!

  • 09.20.2010 9:34 AM PDT
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we should start a facebook group and get see if we can get tons of people to join. if we can get a ton of people i bet it will draw attention

  • 09.20.2010 9:39 AM PDT


Posted by: MrEvans

Time to tell Watchdog!!!

I guess this is needed, but actually it saddens me; yes, they -blam!- up bad, very bad, but that wasnt enough to make the players -blam!-storm on forums and report to media. Of course it sucks if you buy a very anticipated game and cant play it, but i guess the storm of fury and rage aswell as reports to media could have been avoided by simple, early more detailed explanation and/or response of what the heck is going on, will it be fixed at all, et cetera.
I guess Micro$$$oft not only wants too much moneys, but also lacks communication with its customers. :(
Oh and about that Facebook thing, i do not have it but i would make an account to do this.

And honestly, i dont even know why im doing all this; i havent gotten my Reach copy yet, its just shipping, whereas the problem might not occur with me. But im sure as heck that if i get it and it runs all cool, i'l still do my best to help/test/whatever. :)

[Edited on 09.20.2010 9:45 AM PDT]

  • 09.20.2010 9:43 AM PDT


Posted by: Exiled Savior
we should start a facebook group and get see if we can get tons of people to join. if we can get a ton of people i bet it will draw attention


Got a good name for the group? I'll make it.

How about something as basic as 'The Halo:Reach Disc Unreadable Family'?

  • 09.20.2010 9:51 AM PDT

The week is over, still no real fix? This is poor customer service :(

  • 09.20.2010 9:54 AM PDT
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got so bored i actually wrote this signature...

i dont use facebook but il make an account just for this XD

  • 09.20.2010 10:04 AM PDT


Posted by: MrEvans

Posted by: Exiled Savior
we should start a facebook group and get see if we can get tons of people to join. if we can get a ton of people i bet it will draw attention


Got a good name for the group? I'll make it.

How about something as basic as 'The Halo:Reach Disc Unreadable Family'?


That title sounds good. Go ahead and create it, I'm ready to join.

  • 09.20.2010 10:15 AM PDT

A bit bland at the moment, but with peoples views it'll attract attention...

http://www.facebook.com/search/?q=halo+reach&init=quick&a mp;sid=0.4063416945975553#!/group.php?gid=127483927301652

  • 09.20.2010 10:20 AM PDT

LISTEN UP PEOPLE.

I used a vacuum cleaner to clean out the tray. Afterwards, it again failed to load the game, but the second try worked!

Not sure when it will fail again though :(

  • 09.20.2010 10:21 AM PDT
  • gamertag: RSox04
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Add me to the list, after a business trip last week, I finally got home, put in Halo: Reach, and literally after pulling the fire trigger for the 2nd time, got the "this disc is unreadable" error.

I was so frustrated I just put it away..

  • 09.20.2010 10:26 AM PDT
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boredom without reach to play

http://i9.photobucket.com/albums/a79/ExiledSavior/haloreach.j pg

  • 09.20.2010 10:45 AM PDT