Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Reach rocks. Period.

Any offical statement from Bungie? I haven't seen one.

  • 09.20.2010 10:49 AM PDT

another thing that blows my mind -- Bungie's official word on this problem is to "call 1-800-MY-XBOX", yet it seems like people are getting a million totally different responses from Xbox support.

some people have to pay to get their consoles fixed (you've got to be -blam!- kidding me...), some people are getting their consoles fixed for free, some people are simply told to go replace the disk....WE NEED AN OFFICIAL WORD ON WHAT IS CAUSING THIS PROBLEM, AND AN OFFICIAL SOLUTION!! Xbox support does not seem to be informed on this problem enough at all.

if i was a lawyer, i would be jumping all over this thing...it simply cannot be legal for MS to advertise that Reach is a game for the Xbox 360, yet it doesn't work on all 360 consoles and they won't do anything to fix it

  • 09.20.2010 10:54 AM PDT

If this thread gets to 100 pages without any more news from someone high up I'm going to go -blam!- crazy.

  • 09.20.2010 10:59 AM PDT

I have had the DRE only when exiting matchmaking matches. However I just called MS and they are going to fix it. They tried getting me to do the usual steps over the phone but I just kept telling them I have done it, and whether the person got bored of hearing me, or just didn't care, I got the Rep on the phone and got it worked out so mine is being fixed for free like it should be. To the point above, I have wondered myself about possible legal actions. I imagine MS is covering themselves in fine print somewhere, however this many faults would seem to breach some sort of, well something. Ah well. Good luck to everyone else. My advice, call, and don't hang up until your getting a free fix.

  • 09.20.2010 11:01 AM PDT

I'm creating this profile for my first ever post on Bungie.net - sad to say it involves the read disc errors I'm having... which mar an otherwise beautiful game.

I'm experiencing similar problems as reported by Mr. Wiggly71 on page 67.

I have an almost new Xbox Slim that included the hard drive.

I immediately installed the game upon purchase, and have had no problems until the last mission.

NO other game I own or play has ever had a problem (Red Dead Redemption, Modern Warfare 2, Mass Effect 2, etc).

At the beginning of the last mission, the game locked up after the cinematics ended. The lockup ended in a 'read disc error'.

Following a reboot of the console, it went a bit longer, then did it again. Then I ran out of time to play.

Following another reboot the next day it worked until I had almost completed the first rally point; then as above the sound started not working. It was like the gunfire and the background music had ceased but some noises remained. Then as I completed the level, I got the disc read error; which is strange given that I'm playing from the installed hard drive (with the game in the drive, as normal).

The installation had gone fine, all gameplay had gone fine until that last mission.

Tonight I will try clearing the cache, but I don't want to sit on the phone with Microsoft for a half hour so they can tell me to ship in my brand new console for repair. That's an unacceptable solution; seeing as every other game plays fine.

Also possibly of note; that bottom of the disc has some discoloration to it, almost like a widening path - narrow from the center and wide at the outside.

I will try and get a photo of the marked discoloration to post here.

Thank you for any help Bungie / fellow users (people are are contacting Microsoft) / extant Covenant Engineers.

I hope this documentation helps. Brand new Slim console with hard drive; installed a brand new disc; same problems after several hours of play.
(Edit: just to be very clear, I only have the one disc available to me for testing... the discolored one.)

Based on past experience, calling Microsoft is next to useless, as the person who answers follows a script, and they are less than helpful of anything outside the script.

[Edited on 09.20.2010 11:14 AM PDT]

  • 09.20.2010 11:04 AM PDT


Posted by: dalisllama
To contact both Microsoft and third party reporting organizations...

Start with the MVP's. Let them know that the Halo community is unhappy with Microsoft and Bungie's lack of transparency regarding this problem.
https://mvp.support.microsoft.com/communities/mvp.aspx?produc t=1&competency=Xbox

Then, contact Channel 9 (Give them a chance, this is Microsoft, and if you don't watch this, you should. Microsoft does do some things very well).
http://channel9.msdn.com/Shows/InsideXbox/E3-2010-Halo-Reach-P arty-at-E3

Don't forget to call or email Robert Bach, the XBOX 360 is his baby now, so you might want to bother him also...
http://www.microsoft.com/presspass/exec/rbach/default.aspx

Report to G4 Television (in United States): http://g4tv.com/games/xbox-360/61984/Halo-Reach/review/#comme nts and at http://g4tv.com/g4/about/contactg4/index.html

ABC News
http://abcnews.go.com/Site/page?id=3068843

NBC News
http://www.nbc.com/contact/general/

CNN
http://www.cnn.com/feedback/tips/newstips.html

MSNBC
http://www.msnbc.msn.com/id/10285339/

Fox News \Meh... Nevermind. Fox you will have to find yourself. They don't provide a resource link to their comment page.

If Microsoft and Bungie haven't released an official and acceptable response by the end of the day tomorrow, start contacting your local news stations.

Halo is the XBOX 360 flagship game product and the fact that they aren't taking the problem seriously or being transparent about the problem is unacceptable. If you are a fan then please help put them on the spot and show them that they will lose credibility by not doing due dilligence and by not responding to the community honestly and openly.

I also feel the community would agree that Bungie and Microsoft should Cease and Desist any advertising or promotion of Halo Reach both on television as well as XBOX Live until this issue is solved.


YES!!!

  • 09.20.2010 11:05 AM PDT

I used a friend's console to load the game onto my hard drive, then put the hard drive onto my console and try to play from the drive. Apparently you can't use another console to load a game onto your hard drive even if you have the disc for the game? Dumbest thing ever. Not Bungie's fault, but so dumb.

Guess I gotta send my box in. So lame.

  • 09.20.2010 11:14 AM PDT

I just called Xbox live, and right away I told the guy that I want to talk to the next guy in front of his position, and I'm not going to have him just say "send it in".
This is just an outrage now, they aren't addressing the issue at all anymore, not even in this forum.

*update*
I just got done talking the supervisor at the administration of XBL, he's connecting me to the original agent, so who connect me to someone in hardware. He said he doesn't know what they're going to do, they might have me send it in...I won't do that though, this is a simple patch update that Bungie can do in a few hours. Right now that only thing I really want is some info on this problem, and all I keep hearing is "We've noticed that there is a situation and we're working on it" I want to know details because I really don't believe they are working on it, I think they just want us all to send in our Xbox, when really this isn't a whole lot on Microsoft, this is a problem with Bungie more than anything. I'll update this again, once I've talked to the hardware specialist.

[Edited on 09.20.2010 11:51 AM PDT]

  • 09.20.2010 11:33 AM PDT
  • gamertag: [none]
  • user homepage:

jesus this thread has like 6x more posts than any other thread on the reach forums and still no recognition?

  • 09.20.2010 11:38 AM PDT

So, Halo:Reach was freezing. Then I was freezing at the dashboard. Then all my other games stopped working. Wonderful. Call the 800 number and determined it was my hard drive. I wonder if this is the problem with older hard drives?

Anyway, good news is they are sending me a new hard drive. Bad news it will take 10 days.

I got my xbox to stop having to upgrade my PC everytime a game came out. Now I am just replacing parts on my xbox when games come out. :)

At least it is under warrantee and will only cost me shipping. Gotta love M$

  • 09.20.2010 11:38 AM PDT

that's why i'm afraid to send mine in, i don't think it will solve anything as i will be using the same old ass hdd....

  • 09.20.2010 11:58 AM PDT

I'm tempted to just go and buy the 4GB slim. I'm not buying the 250GB because all they have to do is push out a patch. And as far as I know, Reach is the only game that is limited by the 4GB slim (co-op and firefight are inaccessible to the 4GB slim owners)

  • 09.20.2010 12:01 PM PDT

Good luck, i'll be waiting for your update.

  • 09.20.2010 12:05 PM PDT

It's been about 10 minutes now that I've been hold to see the hardware specialist. This guy better have some kind of answer.

  • 09.20.2010 12:05 PM PDT

They connected me with someone from hardware, not a hardware specialist. But basically she told me I have to pay 100$ because it's not under warranty bla bla bla bla. So I told her to connect me with their supervisor, and now she's "reviewing" the problem.

Is there a number for Bungie that I can call?

  • 09.20.2010 12:17 PM PDT

My fear is that I am going to not be able to play campaign for 10 days -- I'm not sure about online without a hard drive -- and then I will get the HD back and it will still freeze.

Or there will be a patch between now and then and I will up out of luck until my HD comes back.

At least I get a refurbished/new hard drive out of the deal. I just wonder what happens to all my saved games, etc.

  • 09.20.2010 12:23 PM PDT
  • gamertag: [none]
  • user homepage:

your getting the same thing they did to me...i had to go try and replace the game today because they said they could not help me any further until i tried a different disc...then they said if it doesnt work its a mult disc failure and i have to pay to get it fixed.

  • 09.20.2010 12:23 PM PDT
  • gamertag: Veint
  • user homepage:

I am having the same exact problem. My brother and I own two Xbox 360 Elite's both with 120GB hard drives. Mine is a little bit newer than his. We both bought our copies at the midnight release from the same place. His plays both copies, mine won't play either. I called Microsoft on two separate occasions and they both replied with the dreaded "send it in", but unfortunately, my warranty expired back in 2009, so it'll cost me $99.99 to completely clean and restore my Xbox to like-new conditions and an added extended 1 year warranty (which still isn't a guaranteed fix). So I am stuck with taking turns on my bro's Xbox while mine collects dust upstairs along with the $80 piece of plastic inside. This is very disappointing.
The first time I called Microsoft, the lady I spoke with stated that the link she usually clicks on to set up the repair request (that was offered FREE for the repair) was taken down the day before I called. She said she thinks they may have realized that it was a problem with the Xbox and not the disc. But if whatever they did to fix the problem WORKED, why did they stop the repair service? Hm... I asked the lady what Microsoft usually did to the Xbox to "repair" them and she did not know. I really hope this is just a firmware issue and not not something costly.

  • 09.20.2010 12:31 PM PDT

Posted by: Veint
I am having the same exact problem. My brother and I own two Xbox 360 Elite's both with 120GB hard drives. Mine is a little bit newer than his. We both bought our copies at the midnight release from the same place. His plays both copies, mine won't play either. I called Microsoft on two separate occasions and they both replied with the dreaded "send it in", but unfortunately, my warranty expired back in 2009, so it'll cost me $99.99 to completely clean and restore my Xbox to like-new conditions and an added extended 1 year warranty (which still isn't a guaranteed fix). So I am stuck with taking turns on my bro's Xbox while mine collects dust upstairs along with the $80 piece of plastic inside. This is very disappointing.
The first time I called Microsoft, the lady I spoke with stated that the link she usually clicks on to set up the repair request (that was offered FREE for the repair) was taken down the day before I called. She said she thinks they may have realized that it was a problem with the Xbox and not the disc. But if whatever they did to fix the problem WORKED, why did they stop the repair service? Hm... I asked the lady what Microsoft usually did to the Xbox to "repair" them and she did not know. I really hope this is just a firmware issue and not not something costly.

Hey i just got off the phone with microsoft and they are repairing mine for free. you should deffinatly try again man. but atleast you can still play it. im gonna be without an xbox for a while.

  • 09.20.2010 12:47 PM PDT
  • gamertag: Veint
  • user homepage:


Posted by: arab1t
Posted by: Veint
I am having the same exact problem. My brother and I own two Xbox 360 Elite's both with 120GB hard drives. Mine is a little bit newer than his. We both bought our copies at the midnight release from the same place. His plays both copies, mine won't play either. I called Microsoft on two separate occasions and they both replied with the dreaded "send it in", but unfortunately, my warranty expired back in 2009, so it'll cost me $99.99 to completely clean and restore my Xbox to like-new conditions and an added extended 1 year warranty (which still isn't a guaranteed fix). So I am stuck with taking turns on my bro's Xbox while mine collects dust upstairs along with the $80 piece of plastic inside. This is very disappointing.
The first time I called Microsoft, the lady I spoke with stated that the link she usually clicks on to set up the repair request (that was offered FREE for the repair) was taken down the day before I called. She said she thinks they may have realized that it was a problem with the Xbox and not the disc. But if whatever they did to fix the problem WORKED, why did they stop the repair service? Hm... I asked the lady what Microsoft usually did to the Xbox to "repair" them and she did not know. I really hope this is just a firmware issue and not not something costly.

Hey i just got off the phone with microsoft and they are repairing mine for free. you should deffinatly try again man. but atleast you can still play it. im gonna be without an xbox for a while.

Is yours under warranty?

  • 09.20.2010 12:51 PM PDT

Guys. Just be persistent. If they tell you to pay to get it fixed, don't let it fly. I got mine fixed for free and so have others. Keep on them and don't let them try to get away with it.

  • 09.20.2010 1:23 PM PDT

Stay at Work Dad

well i figured i would post. i can play everything but the campaign lol. Just says player failed to load content :) oh joy. Guess i will be calling :(

  • 09.20.2010 1:23 PM PDT
  • gamertag: [none]
  • user homepage:

wrote a letter to bnetbugs@bungie.com

don't even know where to take action against this

  • 09.20.2010 1:28 PM PDT
Subject: Disc Not Reading

Geeze my Halo Reach copy must have come out the case dirty or something because every time I load up it claims that must be the issue.

Now we have 1-800-4-My-Xbox assistants saying contact Bungie and Bungie saying call Xbox Support. Seems like when you were getting the first 1000 people who were having issues that Xbox and Bungie should have had a meeting to decide what was going to happen from here and get started on fixing the problem.

Instead we have a blame game that is going on where each party is blaming the other side. Instead of wasting the consumer's time asking them to play phone tag with both of these companies why not say we currently do not know what the issue is or if you do that you don't know how to fix it / are working on the solution to fix it.

I would suggest instead of dodging responsibility and irritating the consumer that both teams work together to find a reasonable solution which does not result in the general user having to pay $100 for a new disc drive that only costs $25. Why should the consumer have to pay for a developers or manufactures' mistakes? Hopefully both teams can find a reasonable and SPEEDY resolution for those of us with a first generation Xbox.

  • 09.20.2010 1:35 PM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).


Posted by: Exiled Savior
wrote a letter to bnetbugs@bungie.com

don't even know where to take action against this
Tried that last Tuesday and have yet to receive a response.

  • 09.20.2010 1:37 PM PDT