- steadyhndz
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- Noble Member
I tried to contact NBC Chicago, unfortunately the email wasn't working properly, I'll try again later tonight, but this is what I put in the email
About a week ago Microsoft had one of it's biggest games came out, Halo: Reach. There is something behind this game that leaving many of it's players unable to play. The reports were first being put online just hours after the midnight release of the game, most of these reports were put on the forums of Bungie.net (the creator of the game). 6 days later, there are almost 2000 replies regarding this problem, and there are more every hour. The specifics of the problem are not always the same, sometimes players unable to play at all and unable to even start the game up, some players will be playing and all of a sudden their screen will freeze, leaving them to have to restart their Xbox 360 but only to have the game freeze again at some point.
I dug a little deeper into this and found out that there are specific consoles that are doing this, even more detail, this is happening to these Xbox 360 systems.
1st generation Xbox 360 with the 20gb harddrive (mostly 2005-2007 issued Xbox 360's), some Xbox 360 Elite systems, and even the newest Xbox 360 Slim 4GB version, which just hit the shelves this year.
Right now Bungie and Microsoft have not said anything about this problem and they do know about it. The only thing that has been said is to simply call 1-800-4MY-XBOX and when customers do that, they are only told to send it in, and since most of these Xbox 360's are older, they are no longer under warranty. Since that is the case, these customers are then told that they MUST pay $100 to have their Xbox 360 repaired. As an Xbox 360 player myself, I'm having the very same problem, but this is just an outrage. No one should have to pay $100 to have their system repaired just because Microsoft and Bungie made a critical flaw when making this game.
This is a problem made by Microsoft and Bungie, they should look into the problem and let everyone know that they are putting in an effort to solve this solution. Although, on the Bungie.net forum, there are some people saying that this problem can be fixed with a simple online update to the Xbox 360 software, if this is true, why hasn't Microsoft even stated they are working on a patch? and if it's false why don't they say they are working on another solution?
What is probably the most disturbing fact is that Microsoft, nor Bungie have said anything about this problem. They have not said if they are looking into it, they have not said if they're working on it, and even worse, they have not said if this problem will be fixed for those who are experiencing problems with the game.
Please send me a reply to what you guys think about this. This is a major corporation (and one of the most known) that made a mistake and they are not doing anything about it, except making their customers pay more money and to have to wait several weeks to get their Xbox 360 back. It's unbelievable to see them do this.