Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

The day I got my Xbox 360, I spent $660 altogether, I got a few games, an extra controller and a 2 year warranty, ever since then I've spent another 300-400$ on new games, $200 on XBL and another $50 or so for some Microsoft. The 1 game I couldn't wait for (other than Halo 3) I can't even play...over $1000 so far on my Xbox and accessories and I can't even play the 1 game I want to play the most because they messed up

  • 09.20.2010 8:43 PM PDT
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Posted by: Fiann
Posted by: tabsnum
To Fiann, this is not piracy, the game works on some and not on others, mostly 2006-2008 model console's, my nephew has the 2009 console and my disk works fine on his console, and is junk on my console, and bought at wal-mart. He is playing it right now!


No, you misunderstand. I think this is due to ANTI-piracy by Microsoft gone wrong. I think they tried to do a software patch to the DVD drives and screwed it up on one or more models.

Based on the chart at 360drives.com it appears that I have a Lite-On. It might be educational to see what brand of drive other people with the issue have as well. At the least it could show us if the problem seems to be confined to a single model of drive.


mine is a lite on drive

  • 09.20.2010 8:48 PM PDT

Me at first it was working perfectly till earlier today. i would like lag out of matchmaking or any custom game once the countdown hit 1 and the game was being loaded. I called gamestop and asked for an exchange they gladly did, but after inserting the newly fresh out the box reach it wouldnt even read the game, now it only reads, "open tray", luckily i do have an extra hard drive im going to try that instead.

  • 09.20.2010 8:52 PM PDT

Posted by: Fiann

No, you misunderstand. I think this is due to ANTI-piracy by Microsoft gone wrong. I think they tried to do a software patch to the DVD drives and screwed it up on one or more models.


No, you don't understand. If this were so, I'd figure Microsoft would understand the situation, make an attempt to solve the problem, and keep the general public informed of their progress. I've seen no such assistance besides "Call this -blam!- number" half of this thread ago. EDIT: If you believe in this theory so strongly, why not call that -blam!- hotline and see if they'll say that's the cause?

Well that's just awesome. The guy a while back that was considering filing a lawsuit should do so. Several have reported that Microsoft techs and representatives aren't recognizing - hell, evading - questions regarding the game's incompatibility with 360 systems, even having it's required speculations branded all over the case (requiring nothing but an Xbox 360 offline). While I'd like to say I'm completely done with Microsoft (because honestly, I'd choose Windows over any Apple OS or Linux), all I can say is that I'm boycotting this system and any other future Xbox console release.

[Edited on 09.20.2010 8:59 PM PDT]

  • 09.20.2010 8:55 PM PDT


Posted by: StrawHatPirates
Well at least this is getting sometype of press from IGN

http://www.youtube.com/watch?v=sTimr66eb_A

Nice to see the word is spreading.

Bungie should stop replying to small threads regular members have already answered questions in. And start trying to help us.


Not even a simple generic "hey, we're sorry for your troubles"?

  • 09.20.2010 9:03 PM PDT

OH WOW BUNGIE!

According to bungie

i "have left too many games"

im sorry bungie but that isnt me
if it wasnt for this effed up situation i wouldnt be
"leaving too many games"

this is really dumb

and i just switched my pro to an extra drive i had laying around and guess what?

it WORKS
so it IS a hard drive thing

well hopefully you guys get this fixed
unless you have a extra drive laying around

  • 09.20.2010 9:14 PM PDT
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Posted by: cestmoi
No, you don't understand. If this were so, I'd figure Microsoft would understand the situation, make an attempt to solve the problem, and keep the general public informed of their progress. I've seen no such assistance besides "Call this -blam!- number" half of this thread ago. EDIT: If you believe in this theory so strongly, why not call that -blam!- hotline and see if they'll say that's the cause?


You mean Microsoft, the same company that stuck their head in the sand about the RROD for how long? I worked in tech support at Dell for years. I know how slow these companies move sometimes. It may well be that someone over there knows what the problem is by now. Even if they do, it has to go up the chain of command, get enough evidence to prove it, develop the fix, test the fix extensively, get reapproved by management, then over to legal for approval, back to engineering where they will think about it for a bit before scheduling a meeting with PR to figure out how to get out of this without looking bad. If it was caused by something they did on purpose, they're going to want to minimize the damage.

As for calling them, what would be the point? I've already talked to them twice to no useful end and it's obvious most of them don't know any more about the issue than we do (as you yourself pointed out).

  • 09.20.2010 9:20 PM PDT
  • gamertag: Fiann
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Posted by: Mmm Goodies
and i just switched my pro to an extra drive i had laying around and guess what?

it WORKS
so it IS a hard drive thing

well hopefully you guys get this fixed
unless you have a extra drive laying around


Question is will it STAY fixed? Clearing the cache works for me for a little while but the issue comes back. Others have reported the same thing.

  • 09.20.2010 9:22 PM PDT

You might be right Fiann, hope it gets fixed soon.

  • 09.20.2010 9:29 PM PDT


Posted by: Fiann
Posted by: cestmoi
No, you don't understand. If this were so, I'd figure Microsoft would understand the situation, make an attempt to solve the problem, and keep the general public informed of their progress. I've seen no such assistance besides "Call this -blam!- number" half of this thread ago. EDIT: If you believe in this theory so strongly, why not call that -blam!- hotline and see if they'll say that's the cause?


You mean Microsoft, the same company that stuck their head in the sand about the RROD for how long? I worked in tech support at Dell for years. I know how slow these companies move sometimes. It may well be that someone over there knows what the problem is by now. Even if they do, it has to go up the chain of command, get enough evidence to prove it, develop the fix, test the fix extensively, get reapproved by management, then over to legal for approval, back to engineering where they will think about it for a bit before scheduling a meeting with PR to figure out how to get out of this without looking bad. If it was caused by something they did on purpose, they're going to want to minimize the damage.

As for calling them, what would be the point? I've already talked to them twice to no useful end and it's obvious most of them don't know any more about the issue than we do (as you yourself pointed out).



That's what I meant. Give them a call, 'cause they won't tell you -blam!-...

But I understand your view of the recognition process. I guess the problem is that they're not even sending out a puppet to say "Hey, we're trying".

  • 09.20.2010 9:45 PM PDT


Posted by: Fiann
Posted by: Mmm Goodies
and i just switched my pro to an extra drive i had laying around and guess what?

it WORKS
so it IS a hard drive thing

well hopefully you guys get this fixed
unless you have a extra drive laying around


Question is will it STAY fixed? Clearing the cache works for me for a little while but the issue comes back. Others have reported the same thing.


hopefully it stays working :]
but if not
grrrness

  • 09.20.2010 10:04 PM PDT


Posted by: disconect
No more PROBLEM for the moment .
1-800-4-my-xbox told me this and it worked.

1-Remove your 250g hard drive

2-Put your account on a memory card usb...

3-Start your xbox without your Hard Drive.

4-Sing in on your account xbox live (its on your memory stic)

5-A update message will appear ,Download it.

6-After the update complete close your xbox put you hard drive back .Open your xbox on the dashboard sing in on your account xbl.

7-In the dash board go in memory option the 250G option will apper ,press Y boutton than go to clear system cache and press (yes).

8-After clear system cache close again your xbox ,open it back log on you xbl account than try to read Halo Reach.

9-for me it works
For more information call 1-800-4-my-xbox ,they will tell you all the same steps .

Sorry for the bad grammar im french .
Peace and good luck


does this really work? anyone else tried this yet?

i'm desperate right now...i guess this is worth a shot :/

can't believe we still don't really have an official word on this problem.

  • 09.20.2010 10:07 PM PDT
  • gamertag: Fiann
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Posted by: cestmoi

That's what I meant. Give them a call, 'cause they won't tell you -blam!-...

But I understand your view of the recognition process. I guess the problem is that they're not even sending out a puppet to say "Hey, we're trying".


I definitely agree with you there. Somebody over there, major nelson perhaps, could get the word out that "hey, we're looking into the issue. We're sorry you guys are having this problem. Everyone with this problem will be taken care of. We'll be back in touch when we hear something concrete. In the mean time, here's limited edition Reach shirt for your avatar and 500 MS points you can use to buy some cool goodies from the marketplace.

  • 09.20.2010 10:11 PM PDT

>Implying I have a signature

Anyone got an update on this issue, I litterally traded in my original copy of reach, Which didn't work because of this issue, and then today i played through the entire campaign and then randomly after a few games of Online and the disc dies again...

  • 09.21.2010 12:05 AM PDT

-blam!- Bungie they are -blam!- stupid ass mother -blam!-s -blam!- them -blam!- them -blam!- them fix your -blam!- stupid peice of -blam!- games that you made a big hype i feel like wasted 79.99 on a peice of -blam!- and i thought modernwarefare 2 was -blam!- up i might go and buy that game again -blam!- you bungie!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

  • 09.21.2010 12:28 AM PDT

I WAS IN THAT YOUTUBE VIDEO!!!!! where they are scrolling down some of the posts.... YAY!!!! lol

Now to some sad-ish news.. I have not received my xbox back yet, so my guess is that i will get it back tomorrow, just depends whether they get it here early enough before i go to work, otherwise i will have to pick it up some other time

  • 09.21.2010 12:42 AM PDT

Do we have any data to see what the actual problem is? I'm using a 60GB Pro. I can gather all specs if necessary.

Anyway add me to this "small number" of people with problems. This is the first and only time I have EVER loaded up an Xbox game and it simply did not read it. Normally I would be shown a pic of the game + something like "play game" as an option. With Halo Reach though it's only saying "open tray" as if there is no game in the tray to be read. This happened 3 times. I reset my console each time and finally it read and I was just able to install the game. Now hopefully I can actually play it?

This is extremely pathetic and I can't believe this "small number" line theyre feeding us. ONE IS TOO MANY. JUST ONE.

  • 09.21.2010 12:49 AM PDT

not to mention that these -blam!-s who are saying that all the people who are talking negative about the halo reach problems are just ps3 fanboys who are just trying to tarnish a good game... -blam!- retards, yeah i'm a ps fanboy which is why i was so angry that i had to send my xbox away, yeah i'm just making it all up... damn there are some idiots out there...

Welcome to the internet,

  • 09.21.2010 12:53 AM PDT

I'm getting to the point that I might sell this Xbox on Craigslist and just buy a new Xbox 360 Slim 250gb. But I will still fight for this if I do that, I know how much it sucks to not play a game that you really want to play.

  • 09.21.2010 12:55 AM PDT

I'd recommend calling the 800-4-My-Xbox. I gameflyed (yes it's a verb) Reach and it would get the disc read errors and the green screen crash on the install to the HD.

I called MS and they authorized a repair even though the console was out of warranty. If they want to charge you ask for the escalations department.

I'll repost when I get the console back.

  • 09.21.2010 1:07 AM PDT

I am getting frustrated cause I'm having the same issue with a brand new 360 slim... I haven't tried it on either of my other xbox 360's

  • 09.21.2010 2:00 AM PDT


Posted by: afacade
I'd recommend calling the 800-4-My-Xbox. I gameflyed (yes it's a verb) Reach and it would get the disc read errors and the green screen crash on the install to the HD.

I called MS and they authorized a repair even though the console was out of warranty. If they want to charge you ask for the escalations department.

I'll repost when I get the console back.


But I don't want to send my console away. I just want an update that solves the problem, I think it isn't sooo difficult to understand.

Bungie could say anything (maybe they aren't working to solve the problem, it could be), we could help giving data... but nothing. Good job, Bungie.

  • 09.21.2010 2:31 AM PDT

Achievement unlocked! : Completed campaign on normal or harder while plagued by DREs! 0 gamerscore. Grrrr!

  • 09.21.2010 2:46 AM PDT

Okay, screw this. I can only play the mission Exodus but it won't let me play the next mission New Alexendria because the damn game got DRE as soon as Exodus was over. It doesn't even try to load the mission...I'm going back to MW2 and Call of Duty 2, at least those games work.

  • 09.21.2010 4:54 AM PDT

I am reposting an earlier update regarding Microsoft Support's response to the disk read/screen freeze issue.

UPDATE:
There seems to be quite a bit of confusion going on at XBOX Support on this issue. I just called in again and was able to get a support specialist to take the console back for free. Her word to me was to tell you all not to accept no for an answer. If you speak with someone who is unwilling to send you a repair shipping label free of charge then hang up AFTER you receive your support case number and then call back until you receive a support person who is willing to assist you. She also said that this is a known problem with Halo ODST and that they can repair the console free of charge under that issue.

Oh, also, you can STOP with the boiling and soapy disks. This is a software and hardware incompatability problem. This likely has nothing to do with the disk you purchased.

EDIT: Also, this is the top story on G4TV's The Feed: http://g4tv.com/thefeed/blog/post/707624/Halo-Reach-Disk-Read -Error--Freezing-Explained.html

Please post your complaints regarding Microsoft and Bungie's response, or lack thereof, to that forum as well.

  • 09.21.2010 5:46 AM PDT