- gamertag: Thokk
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Urk, I have flipped through all 80 pages of this thread. It seems pretty obvious that internally, be it at MS or Bungie, the issue itself is reasonably well understood, but that MS is forcing users to jump through hoops in an effort to minimize their expense in dealing with the problem.
I myself called in, went through what can only be described as a stop-gap effort that did allow me to load my game at that time, but all the while I could tell that the rep had additional steps to rectify the issue that he wasn't articulating. At that time, I decided not to pursue it, as the game eventually loaded. If/when the issue comes up again, I will not be so accommodating.
I can appreciate your position, as I believe either you know what the issue is, or if you don't, you at least know that someone does understand it, and you are being told not to discuss it directly here. That is a shame, because you really are trying to do the right thing, even with your hands tied behind you back.
For what it's worth, please report up the chain that it seems pretty obvious that behind closed doors the issue is understood, but that MS is not willing to cop to the root cause. The lack of information is infuriating, and having MS, through you, keep telling us to call in and essentially be handled on a case by case basis is ridiculous.
Wasting an hour of my free time in the evening, which is incredibly finite and precious, just to jump through the customer service script is NOT the way this should be handled. For goodness sake, going to the xbox.com/support site specifically for Reach doesn't even make any direct reference to this problem, which is insane.
Again, I know you are trying to do the right thing with the limited wiggle room you have been given, so please get the following sentiment to someone with some corporate muscle. As such, the following is not directed at you, Urk, but rather to whomever is tying on the gag:
The smoke and mirrors technique that MS is using to cloud this issue is not appreciated, and it is quite obvious that obfuscation, with the hope of brushing things under the rug, is the plan here. To anyone paying attention, we can tell you already know what the issue is, or at the very least, understand a LOT more than is being made public. Just make it clear to your loyal user base, deal with it in a forthright manner, and win back some credibility!
[Edited on 09.22.2010 3:46 PM PDT]