- steadyhndz
- |
- Noble Member
It's been 8 days since the release of Microsoft and Bungie's newest hit video game Halo: Reach. Millions of customers bought the game the opening day, and even thousands waited many hours in line for the midnight release at local video game retail stores. Unfortunately, many of these gamers were left to only find out their Xbox 360 console cannot play the game because of unforeseen technical difficulties.
Only hours after the release people were all over the Bungie.net forum complaining that the game is getting a "Disc Read Error" or that the game was freezing during game play. After going into a little more detail, some people are unable to even start the game up, because the Xbox 360 console would not recognize that the game was a game, sometimes it would just act as if it were a blank DVD and would not do anything.
In only 3 days there were over 1000 posts in 1 specific thread on the Bungie.net forum and the thread had someone from Bungie post in it and only said "Call 1800-4MY-XBOX for troubleshooting help" but the posts kept going on about how that was not helping. By this time, the gamers were realizing that this problem was with specific Xbox 360 systems, primarily older Xbox 360 consoles and the new Xbox 360 Slim 4GB version. Even more surprisingly, people who bought the Exclusive Xbox 360 Halo: Reach Edition had this problem as well.
Most of them being the older Xbox 360's, these players were only left with 1 option, to send the console in for repairs, but since they are older Xbox 360's they don't have a warranty and they are ordered and demanded to pay 100$ for repairs cost. Now those gamers are questioning Microsoft "Why should I pay another 100$ to play this game? You made the mistake when you made the game, it is your fault, not mine. Why should I suffer with my time and money for your mistake?" Microsoft at 1800-4MY-XBOX said that they could not do anything unless they were to pay 100$ for repair costs. 1 person even reported that he talked to the manager of that facility and he had no answer for this problem either. He asked the customer to send in his Xbox and to pay the 100$ repair fee, the customer refused and is still fighting for this.
To make things even more interesting, the Bungie employee (He is considered an employee to the gamers on Bungie.net) said that if they called 1800-4MY-XBOX and told them the situation, that they would have the 100$ fee taken away, and make it free of charge. Even after that the gamers said they would not do such a thing at Microsoft and that Bungie is not obligated to say such a thing.
Thousands of gamers are left stranded with an Xbox 360 that can't even play the game they want to play the most.