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so when i call support they tell me i have to fix a broken xbox if i email support with same problem they say to send in the disk LMFAO
Hello Joshua,
Thank you for contacting Microsoft Online Support for Xbox! I am Eljay and I will be helping you today with this issue.
As I understand it, your copy of Halo: Reach states that the game disc is unable to be read in the Xbox 360 console.
We apologize for the inconvenience this issue has caused you. I look forward in providing you the necessary assistance.
We regret to inform you that as per standard troubleshooting, if other discs are able to be read and the issue is with reading just the Halo: Reach game disc, you can either go back to the retailer for an exchange, or Microsoft will provide a replacement game disc if you would to send your game disc to Microsoft.
If you wouls like to send your game disc to Microsoft, please call us at the number below for assistance.
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you.
You may also choose to call Xbox Phone Support.
For US and Canada customers, you may call Xbox Customer Service at 1-800-469-9269 at your earliest convenience and we'll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.
For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link http://www.xbox.com/en-US/ChangeLocale.htm to select the appropriate country and then use the contact number found under the support menu). You may also choose to call international assistance (direct dial to the US) by dialing 425-635-7180.
To expedite service, please provide Service Request Number 1139***** when you call.
Thank you for visiting xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Kind Regards,