Halo: Reach Forum
This topic has moved here: Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
  • Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).


Posted by: Jakey232
When I'm playing the sound will randomly cut out towards the end of a match. As soon as the game finishes I get a black screen for about 15 seconds than it pops up with Clean Disc message and takes me to dashboard. When I'm on dashboard Halo Reach is still readable stills says Play Halo Reach in the my Xbox section of the dashboard. It's just annoying but the game is still playable


thats exactly the same thing that mine does

  • 09.27.2010 3:29 AM PDT

Game originally worked fine...
Once I go up to the space-flying stage, the stage loaded, and game was about to start, then got disc read..

A select amount of multiplayer maps worked, others randomly worked, and a few space-themed maps haven't loaded at all yet...

Installing to the hard drive gives a green screen before the opening cut scene even starts, giving no access to the main menu, and when running off the disc, only the main menu works.... no game modes load what so-ever...

The disc itself works perfectly on all other Xboxs that I've tried.... it only gives errors with my 60GB Elite (Grey Tray)


I can't be bothered using my money to buy the new slim, just to play this one game....

Halo 3 and ODST can be played by keeping the save game and profile on a USB stick, but reach doesn't work, and most modes often need a hardrive anyway....

Not impressed...

  • 09.27.2010 4:21 AM PDT

OK..........Sooooooooooo I Rented Reach and played a couple of games and going into post game i get a Disk read error... so no biggie play ten more games and bam it happens again.... so i say i will fix this... installed it to my HD and now it is still happening.... I have several tricks i am going to try tonight from deleting it and starting over to clearing my cache

wish me luck... but from 96 pages it looks like i am just screwed....

  • 09.27.2010 4:27 AM PDT
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  • Honorable Member

Spartans! What is your Proffesion?

I had all sorts of trouble with ODST on my old xbox. When it finally blew up I got the new version with the coolings built in. Now i can play ODST and Reach with (so far) no issues.

Maybe its time for a new Xbox?

  • 09.27.2010 4:30 AM PDT

Buddy, if you were paying attention to the thread at all, you'd see that even the limited edition Reach Xbox's have the same problem. Buying a new Xbox is certainly not the case.

  • 09.27.2010 5:57 AM PDT

J23: Ready 4 Anything
We must move forward. Learn, Improve, Evolve

Well I found out how to tell when it's going to pop-up with the error. The sound will cut out, some sounds won't play then when the match is over it will pop-up (Match Making Only). For Campaign it will do the same thing but will pop-up randomly. I can't play Co-Op over xboxlive because of this error

  • 09.27.2010 5:59 AM PDT

You know what is weird? My Halo ODST and mythic disc started getting disc unreadable as soon as Halo Reach came out and it was working from the first day I got it. Microsoft...what the -blam!- did you do?

  • 09.27.2010 6:04 AM PDT

Josh "PAxSchwarzxPA"

the same exact thing happend to me. selective sound layers would dissappear and then the dirty disc message would pop up. i had the game installed on my 360 so i uninstalled it and now it works so try that if you can.

  • 09.27.2010 6:28 AM PDT

I have a 2006 xbox, although I got it in 2009 as a replacement.

Reach runs fine on it, except for a couple of times it has lost checkpoints. I don't think the problem can be definitely blamed on old xbox's. Hope ms figures out the source and patches it soon.

  • 09.27.2010 6:49 AM PDT
  • gamertag: S47420
  • user homepage:

I honestly cant believe nothing has been done about this yet. As Stated to Urk, this covering things up will just make it worse. As a shareholder of MSFT this upsets me, but as a long time fan of Xbox and Halo I am disgusted. If someone does have the time to gather gamer ID's and info, placing that in someones hand might go a long way before you even need to get a lawyer for class action.

Funny how Urk is gone, cowering in fear with a gag in mouth, as the numbers of people having issues quickly grow.

Where is my full disclosure URK?? People are being asked to pay for a repiar to fix your bugged game. anything to say??

  • 09.27.2010 6:52 AM PDT
Subject: Disc Not Reading


Posted by: Fiann
Interesting. I got a call this afternoon from someone claiming to be on the escalations team at Microsoft. He was doing his best to sell me on the benefit of paying for an upgrade, er, "repair" to my xbox. He was saying how he had the same problem with his and didn't get any real discount on the repairs as an employee either. Then he started adding up the cost of a refurbished console from Game Stop plus the one year MS warranty and this and that. I finally cut him off and told him that if he was trying to convince me that I should pay for this "repair" that he wasn't going to succeed. He again stated the no more free repairs stance MS has taken on it and I reiterated to him what Urk had told us, that this couldn't be fixed by a software update and that MS should not be charging us. He promised to look into it further and call me back if he could set it up but suggested I shouldn't expect anything.

I don't know if his call was instigated by an escalation from the rep I spoke with yesterday or my filling out the survey they sent me that I was very dissatisfied. Either way, I have my doubts about his story about having the same problem with Reach. For one, it just sounds too convenient. For another, he had a noticeable Indian accent. The latter doesn't prove anything, of course, but it does add suspicion.


There are Indians playing reach, I'm one of them :) But I agree with you, there aren't many so it does add suspicion.

  • 09.27.2010 6:53 AM PDT

Que Custodiet Ipsos Custodes

--Tea-baggers are funny, it's as if they think they are far more hetero than the people who do it in real life, because they use their e-ballsacks to do it. What a manly victory dance.
~ManBearPig_06~

Posted by: FalconBladeX
There are Indians playing reach, I'm one of them :) But I agree with you, there aren't many so it does add suspicion.

I think(hope) it's less about the nationality/race, and more about it being a call center in a seperate country than the actual company, and who really have no power or say in what happens, and only can do what they are told.

  • 09.27.2010 7:12 AM PDT

I hope Bungie realizes it won't be long before FO:NV and the next CoD game are out, and I'm sure we could trade in Reach... Who am I kidding there are probably 5000 customers with problems out of millions sold. I'm sol.

  • 09.27.2010 7:45 AM PDT

Pie is tasty.

Anyone know if it was a bad batch of discs? Like are people getting new discs now and having the issue? I have not yet tried because Forge still works for me and I got into that and made some sweet maps, but I can't play on them, I get the DRE every time I go to play them. I am debating if I should trade it in at GS for however much I can get, I'd assume around 30, or try to get a new disc and see if it works.

Or maybe I will just say F U to Microsoft and Bungie and never play halo again because they screwed me over and I will keep playing MW2 and NHL 11 then get the new FO, Fable, CoD because I am sure they will actually work on my perfectly fine xbox.

  • 09.27.2010 8:06 AM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

I should be getting my Xbox back most likely today. If it doesn't work, Microsoft has a lawsuit.

  • 09.27.2010 8:39 AM PDT

hello i singed up with my emAIL AND FOR SOME REASON IT ASSOSAITED ANOTHER GAMER TAG THAT I HAVENT USED IN YEARS SO I CHANGED THE EMAIL ON THE ACCOUNT BUT NOW I CANT MAKE AN ACCOUNT THAT REGISTERS MY REAL GAMERTAG WITH MY SERVICE RECORD SO I NEED TO DELETE THIS PROFILE SOME HOW CAN YOU HELP ME? ALSO ONLY WHEN I TRY TO PLAY HALO REACH I DONT REGISTER MICROPHONES ON MY X BOX, XBOX LIVE SAID IT MAY BE A MUTE PROBLEM FROM YOUGUYS AND TO SEE IF I HAD BEEN MUTED BECUASE I CANT SEE HEAR OR TALK TO ANYONE ON HALO REACH WICH DEFEATS THE PURPOSE, JUST LIKE MY BUNGIE ACCOUNT IF I CANT ASSOSIATE THE PROPPER GAMERTAG THEN I DONT GET MY BENIFITS FROM SIINGING UP PLEASE HELP ME LOOK FORWARD TO HEARING FROM YOU

  • 09.27.2010 9:14 AM PDT


Posted by: steadyhndz
If the update fixes this problem, some of us will probably throw a party


My place, exactly 48 hours after the patch is released and certified. Party substances on me.

  • 09.27.2010 9:20 AM PDT

Blarg!?

Posted by: Dragonix842
Quick Query; Where are the disc manufactured/by who?


I'm interested in finding out who is responible for manufacturing and quality control of the Halo: Reach disks as well. 'Cause it seems like Bungie doesn't have much control over the production of the disks. They're probably responsible for game programing while another factory is responible for putting the game on disk. (If I'm wrong, correct me.)

This problem is growing, every console is susceptible to DRE, we're asking questions, and we're not getting answers.

  • 09.27.2010 9:21 AM PDT

I'm having the same problem. I'm on my 2nd copy of Reach and my 3rd Xbox 360. White box, chrome tray version. I'm getting disc unreadable error messages... My console will play any other game just fine.

  • 09.27.2010 9:35 AM PDT

Just checking in the thread to see if theres any new news :/

  • 09.27.2010 9:59 AM PDT

http://sttopid.blogspot.com/ Check it outt!

  • 09.27.2010 10:04 AM PDT

hey bro my disk is reading but i heard there has been stupid bannes going on and i cant seem to see anyone microphones when i ply halo reach and they cant see mine it only happens on reach i called x box they told me to post a forum but i just signed up so i cant, can you tell me what the issue is or if i have been muted from bungie

  • 09.27.2010 10:05 AM PDT
Subject: Disc Not Reading

In times of darkness it is the blind that best leads us....in an age of insanity let the madmen be our guides.

Its clearly microsofts fault, i bought my third disc and it does the same thing. Microsoft doesn't care, they told me the best they could do was charge me 100 plus to get the system repaired (btw this is the same system the sent me after my other ones red ringed repeatedely) this is the type of -blam!- that will make me get a ps3, so now I am forced to buy a new console

  • 09.27.2010 10:09 AM PDT
Subject: Disc Not Reading? Call 1-800-4-MY-XBOX for support (see page 35).

Blarg!?


Posted by: I Mr Poppers I
hello i singed up with my emAIL AND FOR SOME REASON IT ASSOSAITED ANOTHER GAMER TAG THAT I HAVENT USED IN YEARS SO I CHANGED THE EMAIL ON THE ACCOUNT BUT NOW I CANT MAKE AN ACCOUNT THAT REGISTERS MY REAL GAMERTAG WITH MY SERVICE RECORD SO I NEED TO DELETE THIS PROFILE SOME HOW CAN YOU HELP ME?


I sent you a message with steps to fix the first problem. Had the same issue with my gamer tag.

P.S. EASE UP ON THE CAPS LOCK BUDDY. :P

[Edited on 09.27.2010 10:24 AM PDT]

  • 09.27.2010 10:21 AM PDT

Here's my story:

I'm from Europe, bought the new Xbox 360 S 4GB and Halo Reach worked fine til today. Now,after playing a matchmaking game, it always says "Disc is unreadable".

On the disc there are no scratches. Please bungie,fix it!

Again:

-Xbox 360 S 4GB (with flashdrive) is struck too!

  • 09.27.2010 10:51 AM PDT