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I called Microsoft Support two days ago, spoke to someone, explained the entire problem (Reach keeps freezing, exchanged the disc, same thing, all my other games work, Reach works on my friends elite) and she told me to pay $120 to get it sent in. So I asked to speak to her manager, explained it all to the manager, said I don't want to pay a dime for their mistake, and I got basically the same answer: pay $100 and we'll fix it. So I asked to speak to HER manager, and she told me she was the manager. So I asked to speak to someone above her and she said okay, and that I'd get a call within 24-72 hours. Yesterday I got a call from the 'Manager's Manager', explained the entire story to him, and he said that until Microsoft makes an official statement about how the game is f'ed up, he can't replace it for free. After badgering him for a while and asking to speak to his manager, he told me that if I sent in my 360 and paid the $100, and if sometime in the future Microsoft said that they -blam!- up and that there was something wrong with the game, all I'd have to do is call them and they would fully reimburse me. I'm debating about whether or not I should do this because I don't want to send it in, and then Microsoft comes out with a simple dashboard update that fixes everything (a little hopeful? maybe) and not have my xbox for another month. I'm also considering a local xbox repair shop who says they'll replace my xbox on the spot for $70... but that also involves me spending money, which I obviously don't want to do. This has been a serious screw up on microsoft's part, a screw up that must be REPAID in FULL with (their) BLOOD! HEAR THAT MICROSOFT?!?! BLOOOOOOOD!!!!!!! MWAHAHAHAHAHAH