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Posted by: RighteousTyrant
Posted by: MarXXXisM
Most of us are fine up to that point. We're getting communication and info about what is going on. Then, it gets ugly.
- Swag bags go up on Gorilla. People jump on orders, then hear it is a scam. People ask for confirmation from Bungie and don't get it. Many cancel their orders.
- A new listing goes up in the Bungie Store as well as on Amazon without anyone knowing. When people attempt to purchase, it states that there's none left. People ask if they are sold out again. No communication.
- Even though the listing clearly states 1 per customer, people are bragging how they bought 3, 5, 10, 20 bags. Rumors begin about orders over 1 being cancelled. Again, no communication.
- 4 hours after we're told there's no ETA, Bungie tweets an apology during all the melee telling us Stosh tripped over a cord. Thanks for the slap in the face.
Seems to me that Bungie was just as much out of the loop as the rest of us and that only Amazon knew what was going on.
Bungie was clearly trying to keep folks informed, and then something happened ON AMAZON (not Bungie), and Bungie likely didn't know about it until much later (4 hours later it seems). Then when Bungie did find out, they got back to work trying to get the info out.
That's what I see here, not a company that stayed in touch to a point and then chose to cut off contact and let folks fend for themselves.
Well said. This was pretty much my thoughts on the whole situation as well. Even Urk said that they didn't foresee the overwhelming response to these bags. So how could they know that people would unintentionally cause Amazon to fail? I don't even think Amazon foresaw this or even had this many people on their site at once. It's just one of those situations where you have to have patience and not get all huffy and puffy when things go wrong. It's obvious Bungie had just as little info as we did. I'm sure even Amazon was having just as much trouble.
[Edited on 07.02.2011 4:10 AM PDT]