- last post: 01.01.0001 12:00 AM PDT
We need computer specs to begin with, though. Specifically, we need the specs on the Graphics Card, just go to Start>Run and type
dxdiag
That should bring up your specs as well as the DX version it's running on.
Oh, and if it's brand new, it should still be under some type of warranty. Go call the Tech Support if it's that complicated.