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This topic has moved here: Subject: Purchase minutes not credited
  • Subject: Purchase minutes not credited
Subject: Purchase minutes not credited

I made two separate purchases of render minutes for $10 each on Feb 29. As you know minutes are no longer available for purchase as of the march,1. My amazon account was new so the purchase stayed in transition for a couple days.

I can now see that the withdrawal has been made from my bank account. I tried emailing the link for help through default but I don't know what (incoming mail POP 3 IMAP....ect) means.

I sent an email a couple days ago through my normal email and also today but havn't heard anything.

I have the purchase info and would still like my minutes. Got a masterpiece of a montage to create and I'm ready now!

Can someone please help me find out my status?

Thanks, Hagbarchaline

  • 03.05.2012 2:32 PM PDT

You would have to contact Bungie, you would then need to have a copy of your receipt, a copy of your your transaction, and proof that money was withdrawed from your account.

[Edited on 03.05.2012 2:41 PM PST]

  • 03.05.2012 2:41 PM PDT

I sent an email through their contact at bungie home and the contact given on the minutes purchase page. Is there somewhere else I can go? Of course I have all purchase info. That part is easy to verify.

  • 03.05.2012 3:47 PM PDT
  • gamertag: [none]
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You're all clear kid.

Hagbarchaline,

I'll look into the status of this and follow up with you via a private message.

Sorry for the inconvenience.

  • 03.05.2012 3:51 PM PDT

Thank you SoOooOo much! *Gratitude.*

  • 03.05.2012 4:13 PM PDT

Oh bother, it seems that the moderator helping me has not been on for the last few days. The purchase status reflects as "success" on my amazon account as of 30 hrs ago. Will I still get my minutes? I would like them.

  • 03.09.2012 8:35 AM PDT

In a time long past, the armies of the dark came again to the lands of men. Their leaders became known as the fallen lords, and their terrible sorcery was without equal in the west.
In 30 years they reduced the civilized nations into carrion and ash. Until the free city of Madrigal alone defined them. An army gathered there, and a desperate battle was joined against the fallen
Heros were born in the fire and bloodshed of the wars which followed and their names and deeds will never be forgotten


Posted by: HagbarChaline
Oh bother, it seems that the moderator helping me has not been on for the last few days. The purchase status reflects as "success" on my amazon account as of 30 hrs ago. Will I still get my minutes? I would like them.


Running Turtle is not a "moderator", he is a webmaster and co-head of the Bungie.net webteam.

Render minutes are dying but you may get them. After the 31'st however render minutes will be all null and void.

[Edited on 03.09.2012 8:48 AM PST]

  • 03.09.2012 8:37 AM PDT

In a time long past, the armies of the dark came again to the lands of men. Their leaders became known as the fallen lords, and their terrible sorcery was without equal in the west.
In 30 years they reduced the civilized nations into carrion and ash. Until the free city of Madrigal alone defined them. An army gathered there, and a desperate battle was joined against the fallen
Heros were born in the fire and bloodshed of the wars which followed and their names and deeds will never be forgotten


Posted by: HT Lone Wolf

Posted by: spartain ken 15
he is a webmaster and co-dead


He's half alive/half dead? 0_0


Whoops, I am using Internet explorer, sorry for the spelling mistakes.

[Edited on 03.09.2012 8:51 AM PST]

  • 03.09.2012 8:48 AM PDT

Please go here:
http://www.refresheverything.com/heatherscamp
and vote.
Foman banned me for asking people to vote. DO NOT STOP VOTING!

Posted by: spartain ken 15
Whoops, I am using IE explorer
.......wat

  • 03.09.2012 8:51 AM PDT

o.k. well what I'm really looking for an update on my status. I am aware of the 31st thing and not concerned with that as long as I am awarded the minutes sometime soon I will put them to good use. Minutes status dead or alive?

  • 03.09.2012 8:51 AM PDT

In a time long past, the armies of the dark came again to the lands of men. Their leaders became known as the fallen lords, and their terrible sorcery was without equal in the west.
In 30 years they reduced the civilized nations into carrion and ash. Until the free city of Madrigal alone defined them. An army gathered there, and a desperate battle was joined against the fallen
Heros were born in the fire and bloodshed of the wars which followed and their names and deeds will never be forgotten


Posted by: HagbarChaline
o.k. well what I'm really looking for an update on my status. I am aware of the 31st thing and not concerned with that as long as I am awarded the minutes sometime soon I will put them to good use. Minutes status dead or alive?


If anything maybe they can refund your purchase if you do not get your minutes. I would of thought at this point you could no longer buy render minutes.

  • 03.09.2012 8:52 AM PDT
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You're all clear kid.

Hey Charline,

Just sent you a PM. I'll follow up with you there.

Sorry again for the trouble.

  • 03.09.2012 9:58 AM PDT