- Cryptic
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Hi. My name is Sean. I've been a Bungie fan since Halo launched. Some of my interests include games, exercising, laser tag, martial arts, movies, music, sports, and technology. Feel free to contact me at any time.
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Posted by: AutobahnRacer
After searching the FAQs and undergoing some extensive Googling, I have found no solution to my issue. So, I'm turning to the Bungie Community for help.
I have been combating a problem with info theft on my main e-mail account (which is also my primary WLID). For months, I have been in the processing of changing my security measures and restoring my e-mail account, but I have finally given up. Now, I am taking on task of adopting a new e-mail and WLID for all of my online activity.
Yesterday, I successfully changed the WLID associated with my Xbox Live account. This action, however, 'un-linked' my Gamertag from my Bungie.net account. I attempted to link the Gamertag again, but due to the differing WLIDs, it seems that this course of action is impossible.
What should I do? Creating a new Bungie.net account would be the simplest alternative, but due to the memories and history associated with this account, that seems like a waste.
Thanks in advance.Good morning AutobahnRacer,
I've listed a couple solutions for you below. Please feel free to send me a PM or reply to this thread if you need further assistance.
OPTION 1 : SECURE YOUR ACCOUNT (RECOMMENDED)Note: If you cannot access http://account.live.com and change your account information with the same logon credentials you use to sign into your Bungie.net profile, visit this page to reset your password. If none of those reset options are working for you, please contact Microsoft support here. If resetting your password does not resolve your issue and your account remains locked and/or restricted, please contact Microsoft support here.
If the same Windows Live ID is associated to a Bungie.net profile and Xbox LIVE gamertag, the two become linked. Bungie does not allow you to change the Windows Live ID associated to a Bungie.net profile at this time. My recommendation would be for you to change the Windows Live ID of your gamertag to match the WLID of your profile, thus linking the two (like they were before). Unfortunately, you can only change the Windows Live ID associated to your gamertag 30 days after your previous WLID change. In the mean time, I've provided some steps you can take to secure your account and make sure you don't encounter information theft issues in the future.
A. INSTALL AN ANTI-VIRUS PROGRAM ON YOUR COMPUTER.
Most hackers get your password through malware (malicious software) that's been installed on your computer without your knowledge (for example, when you download a new screen saver or toolbar). It's important to clear your computer of viruses or malware before you change your password. That way, the hackers won't get your new password.
After you install an antivirus program, set up the program to get updates and scan your computer on a regular basis. If you're running Windows, you can download and install Microsoft Security Essentials for free. I would highly recommend Malwarebytes Anti-Malware, which is also free.
B. CHANGE YOUR PASSWORD.
Visit this page to change your password. A strong password meets the following criteria.
* Make your password 8 characters long.
* Don't use your username, real name, or company name.
* Don't use complete words.
* Make it significantly different from previous passwords and don't use the same password for multiple accounts.
* Include a combination of uppercase letters, lowercase letters, numbers, and symbols (such as #, !).
C. MAKE SURE YOUR OPERATING SYSTEM IS UP TO DATE.
Most operating systems have free software updates to enhance security and performance. Because updates are important for keeping your computer safe, Microsoft strongly recommends that you set up your computer to get these updates automatically. You can easily set up your computer to get the latest updates automatically for Windows XP, Windows Vista, or Windows 7.
D. MAKE YOUR ACCOUNT SAFER.
Adding security info to your account via this page can make it easier to recover your account if someone else takes control of it. Because this info is used for your safety, it's a good idea to add as much of it as you can. Learn more about why it's a good idea to add security info.
Here are some extra tips.
* Make the answer to your security question completely unrelated to the question, therefore giving your account a second password.
* Be careful signing into Windows Live ID related services from public computers as well as unsecured wireless networks.
* Never reply to emails asking for account information, especially your logon credentials.
E. CHANGE THE EMAIL OF YOUR WINDOWS LIVE ID.
Instead of creating a new Windows Live ID, you can simply change the email address of your current Windows Live ID if it's not already a Microsoft domain (hotmail.com, live.com, msn.com). If you decide to do this, wait at least 8 hours after changing the email before you continue to use Windows Live ID related services. I would recommend doing this before you go to sleep.
F. LINK YOUR GAMERTAG TO YOUR BUNGIE.NET PROFILE.
This is easy. Change the Windows Live ID of your Xbox LIVE gamertag back to what it was, re-linking your accounts.
OPTION 2: START OVERIf you don't feel confident that the advice above will resolve your issue, you can always start over.
A. SIGN INTO BUNGIE.NET WITH THE NEW WLID ASSOCIATED TO YOUR XBOX LIVE GAMERTAG.
If you sign into Bungie.net with the new Windows Live ID you associated to your gamertag, it will prompt you to create a new profile if you haven't already. Once your profile is created, your gamertag will be linked to it.
[Edited on 04.23.2012 5:31 AM PDT]