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Subject: New Feature Idea: The Call Button

USAF Air Traffic Controller.
#moap

OP again, explain the importance of this feature and why it is needed. Like Tom said, we already have the weekly mailsacks. How many dire questions does the community have the need to be answered by employees?
Do we not have use of the private messaging system? If a question merits answer will employees refuse to answer?

  • 05.06.2012 1:39 PM PDT

Jack of all trades, master of none.

Posted by: jross1993
I don't like this idea. Do you realise how many people would use it in the hope that their question gets answered by an employee?

I mean, I understand why you'd want this. But employees do a pretty good job at answering questions now. A button would be unnecessary.

[Edited on 05.05.2012 8:46 PM PDT]

  • 05.06.2012 1:43 PM PDT

Posted by: Saint of Taint
OP again, explain the importance of this feature and why it is needed. Like Tom said, we already have the weekly mailsacks. How many dire questions does the community have the need to be answered by employees?
Do we not have use of the private messaging system? If a question merits answer will employees refuse to answer?
As I said before, the mail sack is only once a week, which nulls some questions based on their time frame. Also the mail sack is for a certain type of questions, ones that "will provoke a discussion", and also mostly questions that enable us to become more familiar with bungie as a studio, and their employees.

Then there is the other type of questions, ones that are more direct, narrow, and to the point. These are the sort of questions that you suggest should be private messaged.

First off, one of peoples main "problems" with the feature that they have presented is that it is calling the employees attention to something when they really might not want to deal with is. What must be understood is that the pm system is more "forceful" than this feature would be. An employee would not be bombarded by messages and notifications of stuff that many individual people think is important.

Currently with the pm system, if one person thinks their question is worthy of an answer by an employee, they will most likely pm an employee, who is then presented with a notification and a message that they inevitably have to read to judge whether or not it is of quality.

With the call feature, the posts are in effect being pre-screened. A post will only be added to the queue if a certain amount of people agree that it need attention.

Imagine if with the report system had no button, and people had to message mods every time they saw a broken rule. This would make their job incredibly more difficult.

Not to mention the fact that more often than not, if one person has a question, so do many others, so wouldn't it just make more sense to be effortlessly directed to the dispossession in the forums, where they could then answer it once, for everybody, than have to individually respond to each person who pm's an employee.

[Edited on 05.06.2012 2:26 PM PDT]

  • 05.06.2012 2:16 PM PDT

This is an interesting idea, however I can't help but feel it would easily get taken advantage of.

  • 05.06.2012 2:19 PM PDT

Posted by: Enfinit
This is an interesting idea, however I can't help but feel it would easily get taken advantage of.
How so, I have seen plenty of people in this thread say the very same thing. However, no one has gave a valid explanation.

[Edited on 05.06.2012 3:47 PM PDT]

  • 05.06.2012 3:46 PM PDT
  •  | 
  • Fabled Legendary Member

I understand nothing because my life is a conspiracy.

That would probably annoy the employees too much. Imagine if DeeJ is on duty and then 73 "calls" happen in the matter of minutes. I wouldn't want to be that guy, even if he does have an awesome job.

  • 05.06.2012 6:26 PM PDT

Key


Posted by: lime013
That would probably annoy the employees too much. Imagine if DeeJ is on duty and then 73 "calls" happen in the matter of minutes. I wouldn't want to be that guy, even if he does have an awesome job.
What makes you think that the thresh-hold for the recognition and notification of a "call" would be reached to that quantity that quickly? Even from a hyperbolic standpoint it doesn't make sense to think of it in that sense.

  • 05.06.2012 6:31 PM PDT

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Posted by: Synyster Ricz
Posted by: spawn031
Obviously he didn't mean for call boys, just replace them with "Bungie Booty Call women". I prefer more ladies looking at my threads ;)

Posted by: Synyster Ricz
I doubt the web team would want to work on the side as callboys (unless they do, but hey, I ain't judging). Not to mention not every employee on this site possess powers, or all the answers.

lmao

I knew I was setting myself up for that one.


^^^The very reason I show up on these forums. Moments like this. And yes, I think there should be a rating system to a post. Then I guess once it reaches a certain amount, it would have a symbol (like the Golden Septagon when an employee posts) to let a Ninja or Employee to notice it.

  • 05.07.2012 1:43 AM PDT

"You build on failure. You use it as a stepping stone. Close the door on the past. You don't try to forget the mistakes, but you don't dwell on it. You don't let it have any of your energy, or any of your time, or any of your space." -Johnny Cash

I think that such a feature would be mostly used to get attention from Bungie Employees, so that's my only problem with it. If someone has a question or a dispute, they can always PM a Bungie Employee or a Forum Ninja.

  • 05.07.2012 7:37 AM PDT

Online ID: GriffGraff15

Any question that Bungie sees on the forums will get answered by them if it is a big enough problem to create a big thread and the answer is something that they are allowed to give.

This system puts the ability to distinguish dumb questions from real ones with the employees, not every kid with a mouse cursor.

[Edited on 05.07.2012 7:49 AM PDT]

  • 05.07.2012 7:48 AM PDT
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  • Exalted Legendary Member

This is the weirdest thread I've ever seen. Is everyone trolling?

Posted by: CrazzySnipe55
Ignoring any argument being made for the fact that "everyone thinks their question is super important" because of the fact that it would take numerous "calls" to bring any given post to an employee's attention, and the "they will just use alts" argument considering this doesn't seem to be a problem with reporting which works largely the same way and therefore this "problem" is null as a source of abuse for this feature...

Would any of you like to explain to me how this would be abused?

You absolutely cannot compare it to reporting. The report button is a button that creates negative reinforcement for a specific user and gives you no reward. The only way that reporting can be abused is if you want to antagonize another user, and even then, the user will only be reprimanded if they actually did anything wrong (otherwise, you're the one who is in trouble).

This "call" button would be something that brings positive reinforcement for many users. How many users (strangely) have an immense desire for a Bungie employee to quote them, or better yet, answer their question? Moreso, how many people have zero idea what questions have been answered in the past and what questions Bungie has intentionally kept silent on? The company, after all, isn't going to reveal new things just because someone hit "call". Typically the best way for questions to be answered is for other users to answer them with the knowledge Bungie has already given it. But the users don't know that. The examples of "Bungie what's your next game?" already posted in this thread are spot-on in that context. But even the desire to be personally attended to and quoted by a Bungie employee will drive this idea down the drain.

Also, there would be no way to tell if the users calling were intentionally doing so to abuse the system, or if they were just being stupid.

Ultimately, this idea seems like it came from a Community Forum only perspective, because it's very clear to me that if you look at it from the right scope, it obviously won't work the way it's intended. The queue would get abandoned by employees very quickly and it'd be more worth their while to just look at the forums (which they already do).

TBH this idea seems to just be because the OP wishes that DeeJ didn't ignore his post. And I think he did ignore it, because he reads every post in those threads. Which makes the whole premise kind of funny.

[Edited on 05.07.2012 9:02 AM PDT]

  • 05.07.2012 8:55 AM PDT

inb4

What food do you like?
Bungie you suck at making halo
Bungie go back to make halo

  • 05.07.2012 9:08 AM PDT

Halo: CE Anniversary Achievement Idea
C-C-C-CANNON BREAKER!
Let Sgt. Johnson die on Halo.

Posted by: insaneAssass1n9
Posted by: jross1993
I don't like this idea. Do you realise how many people would use it in the hope that their question gets answered by an employee?

I mean, I understand why you'd want this. But employees do a pretty good job at answering questions now. A button would be unnecessary.
That is why it would take multiple presses from unique users. Having just one click would have no effect. It would take multiple people, maybe like 5, for it to be added to the queue.


That's actually a pretty good idea! It can't be abused by one user and would actually prove to be beneficial to the site.

[Edited on 05.07.2012 9:28 AM PDT]

  • 05.07.2012 9:28 AM PDT

-K

Posted by: insaneAssass1n9

Posted by: jross1993
I don't like this idea. Do you realise how many people would use it in the hope that their question gets answered by an employee?

I mean, I understand why you'd want this. But employees do a pretty good job at answering questions now. A button would be unnecessary.
That is why it would take multiple presses from unique users. Having just one click would have no effect. It would take multiple people, maybe like 5, for it to be added to the queue.





Or perhaps it could be made so that the user who posted it couldn't press the Call button, Only the other users who read the post can.

  • 05.07.2012 10:06 AM PDT

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