Founder and leader of the Halo group "Experimental Singularity" JOIN TODAY!
did you make your account after march 31, 2012?
If so than bungie will have no record of your service record.
To find it, you will need to go to www.halowaypoint.com or download HaloWaypoint from the Xbox Game Marketplace.
Also, this is the wrong forum to post to. For website related questions or comments, try bungie.net community forum.