Yes, it's a horrible game.
Bad community, terribad devs, scams beyond beliefs (fun fact: Sergey used lies to promote Big Rigs), and broken promises.
However, now that we actually have a great (yes, great) anti-cheat system in play and customer service that actually does something, it got better. Just a little. Not a lot. But the hacker report system is now much much better. Not one hacker since Jan 4th.
But... Even though the game still sucks terribly, why is it addictive?
Tense moments?
Trust?
Betrayal?
My hand trembles when engaging in a gunfight.
What makes this game addictive? Lots of people still play this and get worked up a lot.