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You already tried contacting Sunrise, and that would be the only way I could think of to resolve this. Maybe a Bungie employee will see this thread, and the heart strings of charity will come over them, and they'll help you with this, because I have no idea what to do.
Usually, Will Call means that you will go and pick them up yourself. I doubt it would be worth you going to WA all the way from FL. Hopefully someone helps you with this, or I think you won't be getting your awesome artwork.
Hopefully, everyone who reads this now knows what will call is, and if something happens to resolve it, they'll know what to do if they're ever in your situation.
Does anyone here live in WA, close to the pick up spot? If so, perhaps you could contact Zee and help him get his purchased item.
Well, good luck Zee. I hope it works out for you.