Now that Halo 3 is released, many of you have questions. Fortunately we have answers. UPDATED 10/1/07.
In the weeks and days ahead, we'll do our best to monitor pressing issues and questions from our community and keep you informed and up to date with the latest developments.
To kick things off, we've got a quick list of the most common questions we're seeing right now. We'll continue to update this post as new questions arise and new information becomes available. You can also use the forum thread attached to this story to post questions of your own for us to add to future updates.
Halo 3 Launch FAQ
Q: I am hearing soft or muted weapon sounds from my Dolby
5.1 surround system and no weapon sounds from the center channel.
A: Because the center channel is a mono speaker and is less
flexible than front L and R speakers – our sound mix uses it primarily for
dialog. Weapon sounds do not come from the center channel, but rather in
full stereo from the front L and R speakers in a 5.1 setup. However, they
should not sound muffled. If they do, then check your individual speaker
settings and make sure that you are not using any “DSP” settings, such as
“Cinema, Concert Hall,” and so on, on your receiver or processor. These custom
settings can sometimes have a detrimental effect on audio balance. Look for the
default mode – typically “Dolby Digital 5.1” and note that there is no DTS mix
for our game audio. Your own weapons should, if your setup is correctly
adjusted, be among the most clear and dynamic sounds in the game, in Campaign
Q: I am encountering issues while playing Halo 3 where the game is apparently failing to read the disc properly. What should I do?
A: We are aware of reports that some people have received a "Disc Unreadable" error or similar issue while trying to play Halo 3. Bungie is working with the Xbox team to investigate the potential causes of this issue. Please visit the Microsoft Support Site and follow the listed instructions to see if this resolves the error message. For additional information or customer support, please call 1-800-4MY-XBOX.
Q: Why am I getting put into so many games of Shotty Snipers in the Team Slayer Playlist? (insert any other playlist related question)
A: We agree that Shotty Snipers is showing up a bit too much in Team Slayer and this is first on our list for our next immediate update to matchmaking. We will continue monitoring the playlist data as well as your feedback to establish priorities for future updates. You can share your thoughts in the Bungie.net forums. Also, by vetoing games/maps you don't like, you are giving us real world data to help us out.
Q: How do I customize my multiplayer apperance or adjust my controller settings?
A: If you press start to bring up the menu, you can press RIGHT with the stick to access the SECOND page of options. It is here that you can edit your armor, colors, etc...
Q: I started playing the campaign at my house but when I took my HDD/MU to my friend’s house and put it on his Xbox 360, it won’t let me resume my campaign. What’s up?
A: This is a known issue that our team is investigating. Currently, you are unable to transfer campaign progress to another Xbox 360 console whether you use a memory unit or take your hard drive. You can load up any mission or insertion point you’ve previously completed but you won’t be able to “resume” from your last saved spot.
Q: How do I purchase Bungie PRO?
A: Bungie PRO subscriptions are available now and can be purchased within the game by visiting your File Share.
Q: Help my screenshots/stats/progress is not uploading to Bungie.net!
A: As the number of people online continues to grow, it’s anticipated that there will be a delay for both screenshots and stat uploads to appear on Bungie.net. This is normal and expected. It’s important to note that your game history and screenshots and file share items are being saved, they are just caught up in a backlog of files on their way to the interwebs.
Also please note that screenshots will not appear in your Bungie.net gallery until you have put at least one item in your file share. Once you do that and the relationship is established, you’re good to go!
Q: What do I do if my Halo 3 game disc is scratched?
A: If you received a scratched or damaged Halo 3 game disc or “Essentials” Disc, you can get a free replacement by visiting Xbox.com and completing a few easy steps. Visit Xbox.com for more info. :
Q: I keep getting more than 10 headshots during missions in the Campaign, I'm seeing how many headshot medals I get on Bungie.net, but I'm still not unlocking the Headshot Honcho Achievement.
A: In order to unlock this achievement they need to be headshots with the sniper rifle.
Q: I pick up a Skull and I don't get an Achievement, wtf Bungie, fix yo' game?
A: Not all of the Skulls in the game award you Achievements, only the 9 scoring skulls.
Q: How do I unlock armor!
A: This is a mystery that our community will need to solve on their own. We may provide more details later, but it’s far too soon to spoil that right now.
Q: Where is X skull?
A: See above.
Q: Why can’t I put anything in my File Share?
A: This is most likely due to the privacy settings on your Xbox 360. From the Xbox, select “Edit User Profile”, then “Privacy Settings” and then for “Member Content” select “Everyone.”
Q: Matchmaking is slow and/or not working for me. What gives?
A: Yesterday there were some intermittent issues affecting Xbox LIVE but those were quickly resolved. Things should be operating normally now. If you are experiencing long waits, be sure to check your NAT settings as this can hinder your ability to find a good match. (www.bungie.net/router)
Pro Tip : When you are in the matchmaking lobby, hit the X button to bring up “Matchmaking Options.” From here, you can decide which matching criteria is most important – quickest, good connection or language preferences.
Q: Why didn’t I get my achievement after completing a mission?
A: First off, you can’t earn any mission completion achievements if you play on Easy. Secondly, don’t quit the game until you see the Achievement indicator appear on screen.
Q: How do I change my Bungie.net account name?
A: Sorry, you can’t.
Check back soon for additional information and updates to your most common questions!