(Last updated March 28th, 2012)

ATTENTION: As of March 31st, 2012, Bungie.net is no longer able to provide official support for Halo, Halo matchmaking, Halo stats, or Bungie Pro services. This includes:

  • Gamertag, Xbox LIVE issues, or Windows Live ID (the login & password you use to log into Bungie.net)
  • Blue Flames, Recon armor, or Halo achievements
  • Halo bans and probation

For support on these issues, please visit http://support.xbox.com.

Additional support information is available below.


Please visit the following links for support and assistance with Bungie’s games, including the Halo series.

Halo, Xbox, & Xbox LIVE Support

Online: http://support.xbox.com/

Phone: In the U.S. or Canada, call 1-800-4MY-XBOX. TTY Users: 1-866-740-XBOX.

For phone support in other regions, please refer to your game manual or find additional information at www.xbox.com.

If you have specific issues with Windows Live ID, please visit the Windows Live ID support page.

Macintosh Support

Support for the Mac version of Halo can be found at the MacSoft Support Site.

ONI & Myth Support

The Oni and Myth franchises are now the property of Take 2 Interactive. Support for these games can be obtained at their support site.

Crimson: Steam Pirates Support

Support for all version of Crimson: Steam Pirates can be found in the official FAQ.


Support for the iPhone and Android Bungie Mobile app is found in the official FAQ.

For issues not covered, please contact us at bma_sup@bungie.com.


Creating a Bungie.net Account

Sign up for a Bungie.net Account at the following link.

Bungie.net Account Sign Up

Changing a Bungie.net Account Username

Bungie.net usernames cannot be changed, and are permanently linked to the email address used during sign up. To create a new account, recomplete the sign up process.

Linking your Xbox LIVE Gamertag to your Bungie.net Profile

To link your Xbox LIVE gamertag to a new or existing Bungie.net account, both accounts need to use the same email address. If your existing accounts do not match, you may either create a new Bungie.net account, or change the email address associated with your Xbox LIVE gamertag.

Note: It may take up to 24 hours for the accounts to be successfully linked.

Xbox LIVE Account Management

Bungie.net Forums Bans

The Code of Conduct and Terms of Use apply to all areas of Bungie.net. Please read them before posting on the forums. Forum bans cannot be appealed. You have no rights. Play nice.

Reporting Site Bugs

If you have a problem or bug to report with Bungie.net, please visit our forums where members or Bungie employees may already be actively discussing the issue. If you cannot find resolution on the site, please send an email to bnetbugs@bungie.com.